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32TB Thunderbay 4 RAID TB3 with Enterprise Drives Not Mounting

(@vforvincent)
New Member

Hey guys, just picked up a 32TB Thunderbay 4 RAID TB3 with enterprise drives and it's not mounting in the Finder anymore. The RAID connected right away, but after I installed SoftRAID XT things went south for this unit and my older 16TB Thunderbay 4 with TB2 connection.

My system:

  • Catalina 10.15.2
  • MacBookPro16,1
  • 8-Core Intel Core i9 2.3 GHz

After licensing and disabling the security the drives no longer mounted, including a 16TB Thunderbay 4 with TB2. The drives appear within SoftRAID and Disk Utility but neither my older RAID or the new one mount.

Any ideas as to why they are not mounting? 

Thanks!

 

v.

Quote
Topic starter Posted : 24/12/2020 9:55 pm
(@softraid-support)
Member Admin

You need to attach a SoftRAID tech support file, so I can look at the problem. the forum accepts those attachments.

ReplyQuote
Posted : 25/12/2020 9:32 am
(@eabartsch)
Active Member

Hello Support (and Happy upcoming New Year):

Responding without starting a new thread. . .

My installed ThunderBay system (4x1TB HD), divided between two volumes, after an update to my Parallels Win10 machine, will no longer mount (it is used on the Mac BigSur M1 side, only).

SoftRAID tech support file, attached.  I'm using SoftRAID v. 6.0 b47  Driver v. 6.0 b47

 

The drive is not visible in Finder.  The SoftRAID app shows "unmounted".  After applying the "mount" command, it pauses for a bit, then returns to the "unmounted" state.

I have not attempted to address this through Terminal.

Ideas?

 

ReplyQuote
Posted : 26/12/2020 10:02 am
(@softraid-support)
Member Admin

There is an easy solution to this, when we released b47, the M1 code seems to affect some intel Systems, such that the SoftRAID driver does not load.

Go back to B43 until we get b48 out. Running the older 6.0 beta 43 version will fix this. Let me know if not.

Steps: Run SoftRAID 6.0 B47.
Uninstall SoftRAID (utilities menu)
Restart
Run B43 and install the driver.

​​​​​​​ https://softraid.com/updates/SoftRAID%206.0.1%20b43.dmg

 

ReplyQuote
Posted : 26/12/2020 3:09 pm
(@eabartsch)
Active Member

No luck.  I am now running version 6.0.1b48 Driver v.6.0.10b48.

 

Same problem.

 

SoftRAID tech support file, attached.

I attempted to mount, etc. No luck.

More ideas?

 

ReplyQuote
Posted : 04/01/2021 6:34 pm
(@softraid-support)
Member Admin

You have some drivers that may be impacting this, Big Sur does not load any extensions, when there are any incompatible drivers, it turns out.

There are a few that I see:

Soundflower

Hp printer drivers.

Go to /Library/Extensions

Delete the extensions mentioned.

Ru the terminal.app and paste these in:

sudo kmutil clear-staging

followed by:

sudo kextcache -i /

Then restart.

Run SoftRAID, select your startup volume, then "reinstall SoftRAID driver"

That should work.

 

ReplyQuote
Posted : 04/01/2021 8:02 pm
(@softraid-support)
Member Admin

Avoid double posting, please. I will answer all queries.

 

You have some drivers that may be impacting this, Big Sur does not load any extensions, when there are any incompatible drivers, it turns out.

There are a few that I see:

Soundflower

Hp printer drivers.

Go to /Library/Extensions

Delete the extensions mentioned.

Ru the terminal.app and paste these in:

sudo kmutil clear-staging

followed by:

sudo kextcache -i /

Then restart.

Run SoftRAID, select your startup volume, then "reinstall SoftRAID driver"

That should work.

 

ReplyQuote
Posted : 04/01/2021 8:07 pm
(@eabartsch)
Active Member

So, if I run the above, can I then update to ver. 48 beta (the current), as my old driver will expire in 12 days or so.  If that is the case, I run the terminal clean-up routine, above, restart, and then reinstall the SoftRAID driver.  Will that give me the fix we need?

ReplyQuote
Posted : 15/01/2021 7:02 pm
(@softraid-support)
Member Admin

@eabartsch

It depends on your problem's cause. Install beta 48, but you need to remove any obsolete extensions if any, before the SoftRAID driver will load. Start with the ones I identified and reset the cache and lets see if it works!

ReplyQuote
Posted : 15/01/2021 8:13 pm
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