Softraid Driver Error.

Where did you submit a case? I do not see it yet.

What if you try this:

unmount all SoftRAID volumes from the desktop.

Launch SoftRAID app

quit the app.

relaunch the app. Do you still get the errors?

If so, attach a SoftRAID tech support file.

@softraid-support   I emailed support as same as I did in the past.   support@softraid.com

I will try your suggestion.  Can you confirm you don't have the mail, then I can post the file here.

@fatpanda

You can email it or post here. I cannot send email from that account to gmail adresses at present. I am working on fixing that issue.

@softraid-support I confirm I still get the error after trying your suggested steps.  Please advise if you need me to attatch the support file here or if  you already recieved it from my email

Thanks

@fatpanda 

You can still get SoftRAID 6.3, so download that it is linked on our support pages.

then after installing it try again.

@softraid-support I installed 6.3 and repeated the steps mentioned, the problem remains.

Please advise

@softraid-support Hey support.  I know you guys are beyond busy but could you, at the very least, acknowledge my report and that at some point in the future this will be looked at.    

Thanks

@fatpanda 

We are nearly caught up with a new release of SoftRAID. Can you at least upgrade SoftRAID to 6.3, then save a new support file?
And apply the same trick of unmounting all volumes, quit/launching SoftRAID app/quit and relaunch and confirm you still get the error?

@softraid-support Yes, I have already upgraded to 6.3 as per my previous message.  I can create another support file for your team.  Should I email it?

@fatpanda 

or attach, yes.

@softraid-support Attached is the requested support file.

If you have the support file now, can you remove it, as I am concerned about data privacy. 

@fatpanda 

Removed.

As it turned out, we cannot do a recovery on this disk.

the problem is the partition map is wiped out, and the first 14MB of where the volume would be is all zeros. There is nothing we can do. (We can rebuild partition maps that are damaged, but we do not try to recover files from deleted volumes, etc.)

Your best bet is run Disk Drill.

Scan the raw disk. You can do this in free trial mode. Then when done, there is a Preview (an eye icon). FInd some jpg files and see if you can read the jpgs and also if the scan found the Structure (file folder names) on the volume.

If the scan looks like it can recover files, folders, structure, then do a recovery.

THis is not anything we can do, our tools cannot even tell if this was an HFS or APFS file system.

Sorry, we tried.