SoftRAID Error : An internal part of the SoftRAID application has stopped functioning properly. Please quit SoftRAID and relaunch it.

The first problem is a MacOS bug that was fixed, in 14.x and SoftRAID 6.x. (It required a change in both SoftRAID and MacOS)

The only workaround is "resume" certify, it will pick up where it left off.

The kernel panic is a kernel trap. I think it is a well known Hibernation bug. Does this only happen after waking from long sleep?

Note: users, please upload such kernel panics as text files, it makes the Forum unreadable to have long strings of non readable text. Save it into Text edit, save it, then "Make Plain Text" so you can upload it.

The first problem is a MacOS bug that was fixed, in 14.x and SoftRAID 6.x. (It required a change in both SoftRAID and MacOS)

The only workaround is "resume" certify, it will pick up where it left off.

The kernel panic is a kernel trap. I think it is a well known Hibernation bug. Does this only happen after waking from long sleep?

Note: users, please upload such kernel panics as text files, it makes the Forum unreadable to have long strings of non readable text. Save it into Text edit, save it, then "Make Plain Text" so you can upload it.

Thank you for the quick reply SoftRaid Support.

1st issue: I'm in the middle of moving from OS10.13 to one of the newer OSes and wanted to upgrade to SoftRAID 7 so for this first issue if I do both that should solve this one.

For the second issue: I can't answer your question exactly because I would just come in and my computer would have crashed and restarted already.

But I would assume that it was in long sleep because each time I would manually put the computer to sleep and come in a number of hours later.

But the panic would be happening when an external HD was attached. Since removing any external HD it hasn't happened.

I apologize for including the entire text of the crash report.

When I was trying to attach the text file it didn't look like anything was happening.

But now after posting and seeing my post I see that it was attached and included.

Again I appreciate all of your help.

SoftRaid has always had excellent support.

Keep up the great work!

@sngraphics 

I posted it for you. the key that is non intuitive is TextEdit makes all files RTF, even if name them .txt, unless you use the "Make Plain Text" command.

We hope Apple fixes this and other hibernate/sleep bugs with 15.x.

Hi Softraid,

I'm experiencing the same error. I open the SoftRAID launcher and immediately it crashes and gives me the error. I have a Thunderbay 4 connected.

I read it was a MacOS bug so I updated my Mac software to Sonoma 14.5, tried rebooting / uninstalling / re-installing Softraid 8 a couple of times but no luck.

Any help would be greatly appreciated.

@edwardodb 

Couple ways to solve this:

in System Settings/General/Login items, make sure OWC is enabled in background items. Add SoftRAID Monitor to login items. restart, see if that fixes this.

(another trick if OWC is enabled, is disable, quit, go back and enable again, then restart.

See if these work.

@softraid-support I've tried that, since it's was already in this thread. Same problem. I've uninstalled SR 2x. Clean installed. Still crashes.

@ptoly7365 

Attach a softraid tech support file. you will have to create it by pasting this into the terminal.app:

sudo softraidtool generatereport ~/Desktop/Ptoly7365.2.24.25.sr_supt

Attach it so I can take a look.

@softraid-support I got permission errors when I tried via the command line, but was able to generate a report via the Utilities menu (enclosed). CL errors are:

❯ sudo softraidtool generatereport ~/Desktop/Ptoly7365.2.24.25.sr_supt
Password:
Executing: /usr/bin/kmutil showloaded
No variant specified, falling back to release
Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.GZ7x1x - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.URP23B - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.Wc9qKc - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.3ycaiq - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
2025-02-24 10:54:32.825 system_profiler[33537:1292585] building USER cache...

H

@ptoly7365 

Are the USB drives in ZFS format?

@softraid-support Currently, yes. Since SR has been crashing so much, as well as the latency issue with APFS, I've started exploring other Raid options. If we could get this fixed, I'd prefer SR, since it's less buggy....

@ptoly7365 

That may be why SoftRAID app is unable to run. If you restart without the ZFS drives connected, can SoftRAID Launch?
You may need to zero out those disks. We do not try to support ZFS. Its possible this is the cause of the app not being able to launch.

@softraid-support All this started when I had a Raid5 array of 3 HSF+ disks setup. Now that TimeMachine is requiring APFS, I was trying to simply shrink the HFS+ volume, then add an APFS volume to use for TM. I didn't add zfs until Saturday. It's not that.

@ptoly7365 

Can I see a support file where the drives are all connected? (the ones you want to resize?) or are they the same, and all you need is for the application to launch correctly?