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Topic starter
I upgraded my SoftRAID to 7.6, rebooted Mac (Sonoma 14.1.1) and upon login, I am greeted with this error screen.
After Launching SoftRAID, I see that the unmounted Volume has following status: "degraded and missing disk." Weirdly it also shows "no errors".
Β Investigating further, one of my disks (no errors) is no longer connected to the Volume:
The unfortunate part is, I have no backup of the Volume for the past few weeks, so I cannot just simply Delete Volume or Initialize to start over.
Is there a way to "reconnect" this disconnected disk without losing access to everything? Right now, the Volume doesn't even mount at all so I can't even copy whatever is left out. 😥Β
Help!!! 😪
Posted : 24/11/2023 5:42 pm
Sorry, this needs manual fixing, probably next week. Can you attach a SoftRAID tech support file?
Posted : 24/11/2023 6:18 pm
Topic starter
Sorry, this needs manual fixing, probably next week. Can you attach a SoftRAID tech support file?
Phew, this sounds like my Volume is not lost, despite some manual work required.
Ok, I will proceed to generating the Tech Support file. Is it safe to post the file here, I hope only SoftRAID Support has access to it right?
Β
Posted : 24/11/2023 6:37 pm
It has no identifiable information on it, except your email, and I can delete the file. thanks
Posted : 24/11/2023 10:25 pm
Topic starter
Please find attached the Tech Support file and delete it after receiving, thank
Β
This post was modified 2 years ago by SoftRAID Support
Posted : 25/11/2023 6:46 pm
got it, lets see what our engineer says after reviewing it.
Posted : 25/11/2023 6:56 pm
SoftRAIDfan reacted
Topic starter
@softraid-support I totally understand if there are other support requests before mine, but is it possible at least to get a "sign of hope" that my data is recoverable? Or should I start preparing for the worst?
I have lost access to my entire volume for a week now, and it is starting to reach critical level with work due dates. Thanks for your consideration.
Posted : 01/12/2023 3:13 pm
There is still a chance it would be today, I am waiting for word.
Posted : 01/12/2023 8:23 pm
Topic starter
@softraid-support Finally support got back to me with a recovery file, and now it's back up and working 👍Β Thanks!
Posted : 03/12/2023 4:38 pm
One of our engineers does this in their spare time, so it can take time sometimes. Glad it worked!
Posted : 04/12/2023 12:29 am
SoftRAIDfan reacted
