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RAID 4 volume restarts rebuilding after reboot

(@superzanttu)
Active Member Customer

Hi,

I'm wondering why my volume starts to rebuild every time after reboot. I have RAID 4 with 4 HDDs using SoftRAID 5.7.2 running on MacOS Mojave 10.14.1. Also SoftRAID is reporting missing disks after reboot. I had "Put hard disks to sleep when possible" checked, but it's now un-checked.

I can't replace HDD3 because rebuilding is never completed.

Volume:
LR_mirror - RAID 4, degraded, no errors, rebuilding

Disks:
HDD1 - no errors, parity
HDD2 - no errors, data
HDD3 - disk failure predicted, data
HDD4 - no errors, out-of-sync, rebuilding

Quote
Topic starter Posted : 13/11/2018 6:14 am
(@softraid-support)
Member Admin

Is there rebuild activity? (IO counters incrementing)
What if you have optimization set to workstation?

Are you getting any alerts from Mac OS that the volume is damaged?

ReplyQuote
Posted : 13/11/2018 10:30 am
(@superzanttu)
Active Member Customer

Is there rebuild activity? (IO counters incrementing)
What if you have optimization set to workstation?

Are you getting any alerts from Mac OS that the volume is damaged?

Rebuilding is active and current offset is updating. ~1 hour left.
Optimize is set to Server, but it doesn't have any affect.

MacOS is happy and didn't show any errors. Only messages are shown after reboot by SoftRAID.

Here is latest log:
Nov 12 1139 - SoftRAID Driver: SoftRAID driver loaded, version 5.7.2.
Nov 12 1142 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.7.2.
Nov 12 1154 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.7.2.
Nov 12 1129 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Nov 12 1130 - SoftRAID Driver: The SoftRAID volume "LR_mirror" is missing one or more disks. It has been mounted but will not offer the normal level of data protection.
Nov 12 1130 - SoftRAID Driver: The RAID volume "LR_mirror" (disk5) is out of sync. A rebuild has started automatically.
Nov 12 1135 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Nov 12 1136 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Nov 12 1142 - SoftRAID Application: Launching application: SoftRAID Retail, version 5.7.2
Nov 13 0242 - SoftRAID Driver: The RAID volume "LR_mirror" (disk5) has been rebuilt successfully.
Nov 13 0931 - SoftRAID Application: Quitting application
Nov 13 0927 - SoftRAID Driver: SoftRAID driver loaded, version 5.7.2.
Nov 13 0929 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.7.2.
Nov 13 0940 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.7.2.
Nov 13 0915 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Nov 13 0917 - SoftRAID Driver: The SoftRAID volume "LR_mirror" is missing one or more disks. It has been mounted but will not offer the normal level of data protection.
Nov 13 0917 - SoftRAID Driver: The RAID volume "LR_mirror" (disk5) is out of sync. A rebuild has started automatically.
Nov 13 0921 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Nov 13 0922 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Nov 13 0930 - SoftRAID Application: Launching application: SoftRAID Retail, version 5.7.2
Nov 13 0940 - SoftRAID Driver: The rebuild for the volume "LR_mirror" (disk5) has been stopped.
Nov 13 0951 - SoftRAID Application: Quitting application
Nov 13 0935 - SoftRAID Driver: SoftRAID driver loaded, version 5.7.2.
Nov 13 0938 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.7.2.
Nov 13 0947 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.7.2.
Nov 13 0947 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Nov 13 0950 - SoftRAID Driver: The SoftRAID volume "LR_mirror" is missing one or more disks. It has been mounted but will not offer the normal level of data protection.
Nov 13 0950 - SoftRAID Driver: The RAID volume "LR_mirror" (disk5) is out of sync. A rebuild has started automatically.
Nov 13 0953 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Nov 13 0904 - SoftRAID Monitor: Finished SMART test on all disks.
Nov 13 0904 - SoftRAID Monitor: The disk at disk4, Label: "HDD3", SoftRAID ID: 07D195DCF9093AC0, USB3 bus, 931 GB is predicted to fail. This disk is 20 - 60 times more likely to fail in the next 2 - 6 months than a normal disk. This prediction is based on SMART data retrieved from the disk. This disk should be replaced soon. SMART Attributes used for failure prediction are: ID 5 (Reallocated SectorCount) = 1, ID 196 (Reallocated Event Count) = 1, ID 197 (Reallocation Pending Sector Count) = 0, ID 198 (Uncorrectable Sector Count) = 0.
Nov 13 1037 - SoftRAID Application: Launching application: SoftRAID Retail, version 5.7.2
Nov 13 1026 - SoftRAID Application: Changing the driver parameters to optimize the volume "LR_mirror" (disk5) for use as a server.
Nov 13 1018 - SoftRAID Application: Changing the driver parameters to optimize the volume "LR_mirror" (disk5) for use for digital photography.
Nov 13 1011 - SoftRAID Application: Changing the driver parameters to optimize the volume "LR_mirror" (disk5) for use as a server.
Nov 13 1359 - SoftRAID Application: Launching application: SoftRAID Retail, version 5.7.2
Nov 13 2031 - SoftRAID Application: Changing the driver parameters to optimize the volume "LR_mirror" (disk5) for use as a workstation.
Nov 13 2049 - SoftRAID Application: Changing the driver parameters to optimize the volume "LR_mirror" (disk5) for use as a server.

ReplyQuote
Topic starter Posted : 13/11/2018 12:47 pm
(@softraid-support)
Member Admin

Did the rebuild complete? Then after completing the rebuild and restarting, does the volume need a rebuild after a restart?

ReplyQuote
Posted : 14/11/2018 2:10 pm
(@superzanttu)
Active Member Customer

Situation is still same. Rebuilding restarts after reboot.

Nov 13 2031 - SoftRAID Application: Changing the driver parameters to optimize the volume "LR_mirror" (disk5) for use as a workstation.
Nov 13 2049 - SoftRAID Application: Changing the driver parameters to optimize the volume "LR_mirror" (disk5) for use as a server.
Nov 13 2114 - SoftRAID Driver: The RAID volume "LR_mirror" (disk5) has been rebuilt successfully.
Nov 14 0946 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Nov 14 0953 - SoftRAID Monitor: Finished SMART test on all disks.
SoftRAID ID: 07D195DCF9093AC0, USB3 bus, 931 GB is predicted to fail. This disk is 20 - 60 times more likely to fail in the next 2 - 6 months than a normal disk. This prediction is based on SMART data retrieved from the disk. This disk should be replaced soon. SMART Attributes used for failure prediction are: ID 5 (Reallocated SectorCount) = 1, ID 196 (Reallocated Event Count) = 1, ID 197 (Reallocation Pending Sector Count) = 0, ID 198 (Uncorrectable Sector Count) = 0.
Nov 15 0942 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Nov 15 0950 - SoftRAID Monitor: The disk at disk4, Label: "HDD3", SoftRAID ID: 07D195DCF9093AC0, USB3 bus, 931 GB is predicted to fail. This disk is 20 - 60 times more likely to fail in the next 2 - 6 months than a normal disk. This prediction is based on SMART data retrieved from the disk. This disk should be replaced soon. SMART Attributes used for failure prediction are: ID 5 (Reallocated SectorCount) = 1, ID 196 (Reallocated Event Count) = 1, ID 197 (Reallocation Pending Sector Count) = 0, ID 198 (Uncorrectable Sector Count) = 0.
Nov 15 0950 - SoftRAID Monitor: Finished SMART test on all disks.
Nov 15 0909 - SoftRAID Application: Quitting application
Nov 15 0921 - SoftRAID Driver: SoftRAID driver loaded, version 5.7.2.
Nov 15 0932 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.7.2.
Nov 15 0906 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Nov 15 0907 - SoftRAID Driver: The SoftRAID volume "LR_mirror" is missing one or more disks. It has been mounted but will not offer the normal level of data protection.
Nov 15 0907 - SoftRAID Driver: The RAID volume "LR_mirror" (disk5) is out of sync. A rebuild has started automatically.
Nov 15 0912 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Nov 15 0921 - SoftRAID Monitor: The disk at disk4, Label: "HDD3", SoftRAID ID: 07D195DCF9093AC0, USB3 bus, 931 GB is predicted to fail. This disk is 20 - 60 times more likely to fail in the next 2 - 6 months than a normal disk. This prediction is based on SMART data retrieved from the disk. This disk should be replaced soon. SMART Attributes used for failure prediction are: ID 5 (Reallocated SectorCount) = 1, ID 196 (Reallocated Event Count) = 1, ID 197 (Reallocation Pending Sector Count) = 0, ID 198 (Uncorrectable Sector Count) = 0.
Nov 15 0921 - SoftRAID Monitor: Finished SMART test on all disks.
Nov 15 0908 - SoftRAID Application: Launching application: SoftRAID Retail, version 5.7.2
Nov 15 2259 - SoftRAID Driver: The RAID volume "LR_mirror" (disk5) has been rebuilt successfully.

ReplyQuote
Topic starter Posted : 15/11/2018 10:46 pm
(@superzanttu)
Active Member Customer

And after another reboot rebuilding started again.

Nov 13 1359 - SoftRAID Application: Launching application: SoftRAID Retail, version 5.7.2
Nov 13 2031 - SoftRAID Application: Changing the driver parameters to optimize the volume "LR_mirror" (disk5) for use as a workstation.
Nov 13 2049 - SoftRAID Application: Changing the driver parameters to optimize the volume "LR_mirror" (disk5) for use as a server.
Nov 13 2114 - SoftRAID Driver: The RAID volume "LR_mirror" (disk5) has been rebuilt successfully.
Nov 14 0946 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Nov 14 0953 - SoftRAID Monitor: Finished SMART test on all disks.
SoftRAID ID: 07D195DCF9093AC0, USB3 bus, 931 GB is predicted to fail. This disk is 20 - 60 times more likely to fail in the next 2 - 6 months than a normal disk. This prediction is based on SMART data retrieved from the disk. This disk should be replaced soon. SMART Attributes used for failure prediction are: ID 5 (Reallocated SectorCount) = 1, ID 196 (Reallocated Event Count) = 1, ID 197 (Reallocation Pending Sector Count) = 0, ID 198 (Uncorrectable Sector Count) = 0.
Nov 15 0942 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Nov 15 0950 - SoftRAID Monitor: The disk at disk4, Label: "HDD3", SoftRAID ID: 07D195DCF9093AC0, USB3 bus, 931 GB is predicted to fail. This disk is 20 - 60 times more likely to fail in the next 2 - 6 months than a normal disk. This prediction is based on SMART data retrieved from the disk. This disk should be replaced soon. SMART Attributes used for failure prediction are: ID 5 (Reallocated SectorCount) = 1, ID 196 (Reallocated Event Count) = 1, ID 197 (Reallocation Pending Sector Count) = 0, ID 198 (Uncorrectable Sector Count) = 0.
Nov 15 0950 - SoftRAID Monitor: Finished SMART test on all disks.
Nov 15 0909 - SoftRAID Application: Quitting application
Nov 15 0921 - SoftRAID Driver: SoftRAID driver loaded, version 5.7.2.
Nov 15 0932 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.7.2.
Nov 15 0906 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Nov 15 0907 - SoftRAID Driver: The SoftRAID volume "LR_mirror" is missing one or more disks. It has been mounted but will not offer the normal level of data protection.
Nov 15 0907 - SoftRAID Driver: The RAID volume "LR_mirror" (disk5) is out of sync. A rebuild has started automatically.
Nov 15 0912 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Nov 15 0921 - SoftRAID Monitor: The disk at disk4, Label: "HDD3", SoftRAID ID: 07D195DCF9093AC0, USB3 bus, 931 GB is predicted to fail. This disk is 20 - 60 times more likely to fail in the next 2 - 6 months than a normal disk. This prediction is based on SMART data retrieved from the disk. This disk should be replaced soon. SMART Attributes used for failure prediction are: ID 5 (Reallocated SectorCount) = 1, ID 196 (Reallocated Event Count) = 1, ID 197 (Reallocation Pending Sector Count) = 0, ID 198 (Uncorrectable Sector Count) = 0.
Nov 15 0921 - SoftRAID Monitor: Finished SMART test on all disks.
Nov 15 0908 - SoftRAID Application: Launching application: SoftRAID Retail, version 5.7.2
Nov 15 2259 - SoftRAID Driver: The RAID volume "LR_mirror" (disk5) has been rebuilt successfully.
Nov 16 0628 - SoftRAID Application: Quitting application
Nov 16 2018 - SoftRAID Driver: SoftRAID driver loaded, version 5.7.2.
Nov 16 2020 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.7.2.
Nov 16 2032 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.7.2.
Nov 16 2007 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Nov 16 2009 - SoftRAID Driver: The SoftRAID volume "LR_mirror" is missing one or more disks. It has been mounted but will not offer the normal level of data protection.
Nov 16 2009 - SoftRAID Driver: The RAID volume "LR_mirror" (disk5) is out of sync. A rebuild has started automatically.
Nov 16 2013 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Nov 16 2022 - SoftRAID Monitor: The disk at disk4, Label: "HDD3", SoftRAID ID: 07D195DCF9093AC0, USB3 bus, 931 GB is predicted to fail. This disk is 20 - 60 times more likely to fail in the next 2 - 6 months than a normal disk. This prediction is based on SMART data retrieved from the disk. This disk should be replaced soon. SMART Attributes used for failure prediction are: ID 5 (Reallocated SectorCount) = 1, ID 196 (Reallocated Event Count) = 1, ID 197 (Reallocation Pending Sector Count) = 0, ID 198 (Uncorrectable Sector Count) = 0.
Nov 16 2017 - SoftRAID Application: Launching application: SoftRAID Retail, version 5.7.2

ReplyQuote
Topic starter Posted : 16/11/2018 12:29 pm
(@softraid-support)
Member Admin

Its possible your failing disk is taking too long to startup.

What if you do this:
SoftRAID preferences: Mirror tab.
Set the Mirror timeout to 2 minutes.

then see what happens when you restart.

ReplyQuote
Posted : 16/11/2018 3:14 pm
(@superzanttu)
Active Member Customer

I set Mirror timeout to 2 minutes and rebooted and got following error message boxes after boot:
Volume Missing Disks
Volume Out-Of-Sync
Disk Predicted to Fail Based On SMART Data

And rebuilding started again and I waited until rebuilding finished. Interesting is that even SoftRAID said Rebuild Completed, it's still showing that HDD4 is out-of-sync and volume is degraded and needs to have rebuilding started.

My disks doesn't have I/0 errors. Only disk3 have 1 relocated sector, but no i/o errors.

ReplyQuote
Topic starter Posted : 18/11/2018 1:12 am
(@superzanttu)
Active Member Customer

I decided to run verify for all disk and below are result. SoftRAID also told that HDD1 hung during verify operation.

Nov 18 0917 - SoftRAID Application: Verifying the disk disk2, Label: "HDD1", SoftRAID ID: 07D195E1A61C1840, USB3 bus 0, id 0. All the sectors on this disk will be read to ensure that they are reliable.
Nov 18 0943 - SoftRAID Application: Verifying the disk disk3, Label: "HDD2", SoftRAID ID: 07D195DBD9049F80, USB3 bus 0, id 0, lun 0. All the sectors on this disk will be read to ensure that they are reliable.
Nov 18 0951 - SoftRAID Application: Verifying the disk disk4, Label: "HDD3", SoftRAID ID: 07D195DCF9093AC0, USB3 bus 0, id 0, lun 0. All the sectors on this disk will be read to ensure that they are reliable.
Nov 18 0955 - SoftRAID Application: Verifying the disk disk6, Label: "HDD4", SoftRAID ID: 07D0D653DEEF5380, USB3 bus 0, id 0, lun 0. All the sectors on this disk will be read to ensure that they are reliable.
Nov 18 0924 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
Nov 18 0933 - SoftRAID Monitor: The disk at disk4, Label: "HDD3", SoftRAID ID: 07D195DCF9093AC0, USB3 bus, 931 GB is predicted to fail. This disk is 20 - 60 times more likely to fail in the next 2 - 6 months than a normal disk. This prediction is based on SMART data retrieved from the disk. This disk should be replaced soon. SMART Attributes used for failure prediction are: ID 5 (Reallocated SectorCount) = 1, ID 196 (Reallocated Event Count) = 1, ID 197 (Reallocation Pending Sector Count) = 0, ID 198 (Uncorrectable Sector Count) = 0.
Nov 18 1933 - SoftRAID Application: The verify disk command for disk disk2, Label: "HDD1", SoftRAID ID: 07D195E1A61C1840, USB3 bus 0, id 0 hung while reading (offset 1,000,204,140,544, i/o block size = 745,472). This disk should be replaced immediately.
Nov 18 1938 - SoftRAID Application: The verify disk command for disk disk2, Label: "HDD1", SoftRAID ID: 07D195E1A61C1840, USB3 bus 0, id 0 completed successfully.
Nov 18 1942 - SoftRAID Application: The verify disk command for disk disk3, Label: "HDD2", SoftRAID ID: 07D195DBD9049F80, USB3 bus 0, id 0, lun 0 completed successfully.
Nov 18 1954 - SoftRAID Application: The verify disk command for disk disk4, Label: "HDD3", SoftRAID ID: 07D195DCF9093AC0, USB3 bus 0, id 0, lun 0 completed successfully.
Nov 18 1959 - SoftRAID Application: The verify disk command for disk disk6, Label: "HDD4", SoftRAID ID: 07D0D653DEEF5380, USB3 bus 0, id 0, lun 0 completed successfully.

ReplyQuote
Topic starter Posted : 18/11/2018 12:30 pm
(@superzanttu)
Active Member Customer

I decided to run certify for all 4 disks and replace disks with issues if there is any problems. I generated Tech Report before I started certify. Should I send that to Support?

ReplyQuote
Topic starter Posted : 19/11/2018 1:32 am
(@softraid-support)
Member Admin

Send us a support file to support at softraid.

While it appears you have a bad disk, maybe something else is faulty also.

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Posted : 19/11/2018 9:50 am
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