restart loop issue
 
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restart loop issue

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(@hansisthefox)
Posts: 1
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Topic starter
 

I have an OWC 4 slots thunderbolt 4 and running Raid 5. I tried SoftRAID v7 (not the beta) with Ventura for my basic config of M1 mini. My mini is only for using a RAID server and no other software has been installed. I encounter a restart loop once I plug in OWC, running SoftRAID alone has no problem. I tried to have a clean install of Ventura but the problem is still there, so I switch back to MACOS12 with v6. I don't expect this problem can be solved soon but most appreciated if the support team can see if any solution can help later. 

Sorry that I can't provide the log as it restarts once I plug in. Thanks!

 
Posted : 09/11/2022 9:16 pm
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(@softraid-support)
Posts: 9200
Member Admin
 

So I can be sure of the cause, connect the enclosure, when it crashes, disconnect it. Then on restart, "report to Apple", click details, and copy/paste the text into text edit.

Be sure now to use "Make plain text", and you can then attach it to the forum. (we do not support .rtf here) I will take a look at it.

 
Posted : 10/11/2022 11:32 am
(@mp9652)
Posts: 2
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Mine is doing the same thing, I have the same set up.  However, on reboot my mini goes into a reboot loop and the pops errors

Also, this forum will not let me attach a .txt file

 

 

 

This post was modified 3 years ago by mp9652
 
Posted : 14/11/2022 1:05 pm
(@mp9652)
Posts: 2
New Member
 

Well, I am now posting this from a second machine because my primary Mac mini is now unusable.  It is a constant restart loop that began as soon as I installed SoftRaid 7.  I have disconnected it from the external drives and all other peripherals and have the same issue.  Thanks.  I will now spend the day restoring my machine.  I still con not attach a plain text (.txt) to this forum.  I have been a soft raid user for many years.  Currently I can no longer access almost 4TB of data due to the issues your software has caused.

 
Posted : 14/11/2022 1:21 pm
steve223 reacted
(@softraid-support)
Posts: 9200
Member Admin
 

@mp9652 

You are forgetting to "Make plain text".

What you name a file, is not necessarily what you think it is, as the extension is hidden from you.

I suspect this is the DART crash. please post the crash log. thanks.

 
Posted : 14/11/2022 2:20 pm
(@shichuan)
Posts: 1
New Member
 

@softraid-support I have the same problem, mac studio 13.0.1, softraid 7.0.1. As long as the power is on, the computer will restart.

Is there any stable solution? I have 24 t that can't be accessed now.

 
Posted : 03/12/2022 12:57 am
(@softraid-support)
Posts: 9200
Member Admin
 

@shichuan 

You can test Ventura 13.1, which makes progress, but does not completely fix this.

the other options are: Wait 5 minutes before connecting the disks, or remove one of the drives slightly, connect the enclosure, then after about 5 minutes you can push the drive in.

We are getting closer with Apple on this, but it is not fixed yet.

 
Posted : 03/12/2022 1:01 pm
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