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Topic starter
Have you all come across I/O issues with multiple drives? Never had this issue with v6 and I ran another ThunderBay for 7 years constantly without a single drive failure. The first and third drives have shown errors on different occasions. There's no way these drives should be failing this quickly.
Posted : 09/11/2022 10:17 am
There must be a cause to this. Attach a SoftRAID tech support file, we can look.
Posted : 09/11/2022 12:21 pm
Topic starter
Posted : 09/11/2022 12:30 pm
Yes you have a failing disk, it is predicted to fail, based on our experience. If you bought these included with your enclosure, we offer a free "new" drive replacement, not a refurb.
I only see one failing disk, which is clearly marked for you in SoftRAID.
Posted : 09/11/2022 12:35 pm
Topic starter
@softraid-support Thank you. Yeah, the third disk hasn't shown up since the first time, so that may have just been a weird blip. The drives were included with the enclosure. What are my next steps?
Posted : 09/11/2022 12:41 pm
go to macsales.com/support and request a return. the reallocated sectors are all you need to indicate to demonstrate a failing drive.
Posted : 09/11/2022 1:13 pm
Topic starter
Sorry to open this back up... Now it's showing that disk3 is okay and now disk5 has failed. Attached are new screenshots yesterday and this morning. I've attached a new report as well. I'm backing up all of my data right now. What could be causing this? Thanks again for your help!
Posted : 12/11/2022 1:03 pm
Topic starter
Also adding this error message from the log:
Nov 12 11:56:40 - SoftRAID Driver: A disk (disk5, SoftRAID ID: 093C3A73E1726F00) for the SoftRAID volume "MK12TB" (disk7) encountered multiple read or write errors. This disk has been marked "failed" and will no longer be used for when reading volume data.
Posted : 12/11/2022 1:05 pm
I too am seeing a predicted-to-fail message on one of the four drives in my OWC Thunderbay 4, right after upgrading to v7 / Ventura. Question for support: is this a new feature added in v7? It's a bit odd to have this coincide with v7 / Ventura upgrade unless it's a new feature.
Posted : 12/11/2022 1:43 pm
Attach a SoftRAID Tech support file and I can confirm or deconfirm.
Posted : 12/11/2022 8:45 pm
You cannot use the Disk# to identify disks except on that connection. The SoftRAID ID, or disk serial number will give you the actual disk.
You do have a failing disk, which you must replace. It is apparently starting to cause issues, which may include hangs/kernel panics.
If you bought these through OWC, then the disk is probably under warranty and we will replace it if so.
Posted : 12/11/2022 9:01 pm
Topic starter
Thank you for the update. I didn't realize that the disk number didn't matter. I checked both of the serials and they matched. Thanks so much. I have gotten my replacement set up through OWC. Really appreciate the help!
Posted : 13/11/2022 4:42 pm
