I bought in 10.2020 a thunderbay flex with 3 years of support. the soft raid version was 5 when I bought the system. then when soft raid 6 came out I got an updated serial to use soft raid 6 xt to use the bought thunder bay. now, when I try to get a soft raid 7 xt serial the system says, no your serial was updated. yes but only to version 6, what should I do with this when I run ventura? and don't come with, it costs time and money to develop new driver. I bought a system which needs the soft raid driver. how can I get the new serial 7 number from you? and I say it clearly, the thunder bay came with 3 years limited warranty, this time is not over?
go to this page to manage your license. Yes your upgrade will be free, if your enclosure is under warranty. but you need a 7.x license.
https://software.owc.com/license/
When you log in, you can also manage activations, etc. so it is very useful.