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Windows 10 Issues
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Topic starter
Hi there,
I'm using an older version of the SoftRAID software (version 3.0.8.8) because newer versions won't let certain applications write to the RAID. (See thread at https://forums.softraid.com/windows10-issues/major-incompatibility-with-numerous-applications/)
Today, Windows 11 gave me a warning that I should restart my computer to allow some issues with disk data to be resolved. Upon restarting, I opened up SoftRAID to make sure there was nothing wrong, but lo-and-behold I found two errors on my RAID... (1) Your Data Isn't Protected since there's a disk missing and (2) Data is out-of-sync due to changes made to the RAID while a member was missing. The RAID's member disks show that Disk #2 (slot B in my OWC Thunderbay 8) is missing... However, under "All Disks" the disk is there and active and seems to be fine, though it isn't reported as being part of the RAID.
I'm hesitant to "rebuild" the RAID as that window suggests, particularly if it doesn't see that "missing" disk... but not sure how to get that disk seen. Several of the disks haven't wanted to show any disk health info since Day 1 -- so I'm at least running validation on that "missing disk" right now, though it says it'll take 18+ hours at this point. With over 100 TB on this RAID, I want to make sure I do what I can to protect and resolve any issue ASAP. Please help!
(As for back ups -- I am using Backblaze, but it's only half backed-up -- the most important parts for now -- and downloading that much replacement data would be a far distant option from simply fixing the RAID).
Posted : 14/02/2023 12:41 am
@PlayMeAGroove
Sorry for the delay in responding.
You are going to need to file a supprot incident for this. macsales.com/support
Please run the Windows Diagnostic program, this should allow us to identify or at least rule out what may or may not be causing the problem.
With the drive array/set connected, please download and run: https://download.owc.com/diagnostics/windows
This should generate a .ZIP file - please send that along with your case (you need to get a response before you can respond with the diagnostic info). Describe your issu as above. thanks!
Posted : 15/02/2023 7:05 pm
Topic starter
Thanks. I did that, including the diagnostic report, two days ago and haven’t heard anything from there yet either.
Posted : 15/02/2023 7:09 pm
Any Solution Found?
I have a Raid 5 Array that is missing 3 drives. Case Number: 01757398
I currently have 22TB of data I cannot access. The drives are all plugged in. They can be seen in both task manager and Disk Management. How do I reassign them to the raid array without losing data?
Thank You
Posted : 19/02/2023 2:06 pm
Let me ask on Monday what the progress is on this. this should be fixable.
Posted : 19/02/2023 2:12 pm
