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Copy hanging after a few hours

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(@level42)
Posts: 2
Member
Topic starter
 

Hello all!

I just got my Thunderbay, and installed the latest SoftRAID, and then started to copy over files from my other external RAID system. It worked fine until I ran into the csrutil issue, so turned that off, and seemed to be off to the races. I have also disabled write caching as well.

What is happening now is that I am still having by copy "stop" or "freeze" and the only way I can get back to the Finder is to turn the machine off and on. When this happens, I see inside SoftRAID, that it shows anywhere from 1-3 drives are missing. When I reboot, they disks are returned.

I have 4 - 4tb Hitachi drives, all new, and certified. I have tried a new cable as well, and still can't get a 500gb folder to copy from one drive to the other. This is a fully repeatable issue, and I can't seem to get around it.

Anyone have any suggestions?

Thanks!
bill

 
Posted : 18/05/2020 11:33 am
(@softraid-support)
Posts: 9200
Member Admin
 

Are you running Catalina 10.15.4?

10.15.5 will fix this it is currently in public beta.

Here is an article we wrote about this problem, with NVRAM solution:

https://blog.macsales.com/60773-why-is-my-mac-hanging-when-copying-files-after-upgrading-to-macos-catalina-10-15-4/

 
Posted : 18/05/2020 1:25 pm
(@level42)
Posts: 2
Member
Topic starter
 

Thanks for the quick reply. I am running 10.15.4 on an iMac pro, and I have also done the nvram trick AND disabled write caching.

Any other ideas?

Thanks
Bill

Are you running Catalina 10.15.4?

10.15.5 will fix this it is currently in public beta.

Here is an article we wrote about this problem, with NVRAM solution:

https://blog.macsales.com/60773-why-is-my-mac-hanging-when-copying-files-after-upgrading-to-macos-catalina-10-15-4/

 
Posted : 18/05/2020 2:32 pm
(@softraid-support)
Posts: 9200
Member Admin
 

Send a SoftRAID support file to support at softraid.

I can take a look, I don't think I can resolve this on the forum.

 
Posted : 18/05/2020 7:12 pm
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