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Upgrade to 5.8.2 --- Raid Volumes don't mount - HELP

(@dkluis)
Active Member Customer

The upgrade to 5.8.2 worked and new drivers installed but now none of my raid volumes will mount anymore.

I need them ASAP. What can I do?

BTW: The Tech Support utility just hangs and never finishes. I let it sit for 10 minutes.

Is there an easy way to get the drivers downgraded back to 5.8.1???

HELP

Thx

Dick

Thx

Dick

Quote
Topic starter Posted : 13/02/2020 6:00 am
(@softraid-support)
Member Admin

The mounting problem is the SoftRAID driver is prevented from loading by OS X security. You need to approve OWC as an "Identified Developer".

We created a PDF with instructions to help you resolve this problem:

https://www.softraid.com/pages/support/5.8_Volumes_Not_Mounting.pdf

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Posted : 15/02/2020 12:15 pm
(@lickster)
New Member Customer

The PDF did not work for me. Cannot mount RAID 5 and RAID 0. Mac Pro (2019) running macOS Catalina 10.15.3. SoftRaid software shows SoftRaid v 5.8.2 . Driver v 5.8.2 in lower right corner. Help please.

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Posted : 15/02/2020 6:27 pm
(@lickster)
New Member Customer

Followed directions on PDF. When that didn't fix the mounting issue, I also reinstalled the driver on my startup drive (right-click on startup drive on SoftRaid and select "Reinstall SoftRaid Driver"). After a reboot, my drives finally mounted and reappeared.

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Posted : 15/02/2020 6:41 pm
(@softraid-support)
Member Admin

Glad you are working. I will have your idea added to the doc next week, as a troubleshooting clue.

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Posted : 15/02/2020 11:55 pm
(@ellis_vener)
New Member Customer

Thanks, Lickster!

I was having the same problem and your advice about reinstalling the SoftRaid driver on the boot drive solved the problem.

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Posted : 16/02/2020 8:13 pm
(@howdytom)
Eminent Member Customer

Just curios. Do we have to repeat this process on every SoftRAID version release? Do we have to re-add SoftRAID within Security & Privacy > Full Disk Access on every update?

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Posted : 17/02/2020 3:30 pm
(@softraid-support)
Member Admin

No, this is a one time issue, because the "Developer ID" changed.

Note with each Catalina update, you need to reinstall the SoftRAID driver because of an issue in Catalina. (It will downgrade the driver to the limited 5.6.8 bundled version. We expect/hope that will be fixed in 10.16, but will not know until some beta versions start getting seeded.

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Posted : 17/02/2020 5:04 pm
(@mrfearless47)
Active Member Customer

I just discovered this problem today. I've been out of town for 7 weeks and in the interim 5.8.2 was released. Upon installation, it initially gives me the gray drive with exclamation point. After updating the driver and the boot caches, all 5 of my RAID arrays show up as UNMOUNTED. I've tried all the fixes suggested here, but none work. I've gone to system prefs and given permission and added 5.8.2 to the list of programs that have full disk access. It never asks about developer, and there is nowhere in System Preferences | Security where I'm asked to approve an unknown developer or to authorize OWC as a developer.

At this point, I'm stuck for a solution. I have five inaccessible RAID arrays with critical data backed up on them.

Is there any other known solution?

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Posted : 03/03/2020 3:30 pm
(@softraid-support)
Member Admin

I assume you have Secure Boot disabled, assuming this is a T2 machine?

Have you tried "reinstall SoftRAID driver" on your startup volume?

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Posted : 04/03/2020 12:54 am
(@dkluis)
Active Member Customer

I finally got around to redo my 5.8.2 upgrade this morning and here is what happened and how I got it to work. I had the same issues as mrfearless47 above.

First the good news: It is running with 5.8.2 now

The process I had to follow:

Upgrade to 5.8.2
Install new driver
Reboot
No driver running and no option to (re)install the driver was highlighted since it thought that the driver was there

Uninstall 5.8.2
Reboot
Install 5.8.2 and finally, the unidentified developer showed in the system preferences
No message came up but I had System Preferences open in the General tab of Security & Privacy and
it showed there to allow OWC as a developer
Install the driver
Reboot

All is running is now.

Thx

Dick

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Topic starter Posted : 11/03/2020 3:05 pm
(@dkluis)
Active Member Customer

5.8.3 installed without any issues :-)

Thx

Dick

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Topic starter Posted : 18/03/2020 9:40 am
(@tomang)
New Member Customer

Glad you are working. I will have your idea added to the doc next week, as a troubleshooting clue.

What happens if the re-install reports a problem? And continue doesn't re-instate the previous driver.
What do you do then?

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Posted : 23/04/2020 8:37 pm
(@softraid-support)
Member Admin

Then email support. We can figure out any remaining issues.

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Posted : 24/04/2020 10:04 am
 sco
(@sco)
Active Member Customer

I just had this issue - RAID1 volumes in an TB3 Akitio Quad Mini mounted fine but a RAID5 array in a TB2 Thunderbay 4 refused to mount.

The reinstall driver onto boot volume resolved the issue for me.

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Posted : 27/06/2020 1:38 am
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