For those having pr...
 
Notifications
Clear all

[Sticky] For those having problems installing the SoftRAID 6 driver

Page 4 / 4
(@softraid-support)
Member Admin

@lemj0001

A couple hints:

the kmutil load command onlu works if you have the driver installed AND you clicked "Allow" OWC as an identified developer in System Preferences/Security.

You cannot load an extension by just copying it to /Library/extensions. There are security measures in place to prevent that from working.

 

The first problem is getting the driver installed. I see you have a "initialization failed" message in the log. I am not familiar with the cause of that error message.

 

Note: you have an older Epson Driver installed, I would delete that. And your VMware extensions are not notarized. I do not think this version of VMWare will work in Big Sur, so I would uninstall VMWare or update it to a compatible version. Your Wacom driver may work, but again, they have a newer driver, install that.

 

You need to delete the SoftRAID extension, as it does not have the correct ownerships.

Go through these steps, I think many will return no file found, that is OK, but it will ensure that all the files are gone. Delete the extensions above and then run SoftRAID. If you get an error installing the driver post it here with a new support file. Do not go further than that, you may confuse the process.

 

How to manually Remove/uninstall the SoftRAID driver and components:

Paste each command line below into the terminal application. You will need your normal admin password for some steps.

Delete the SoftRAID driver:
sudo rm -r /Library/Extensions/SoftRAID.kext
sudo touch /Library/Extensions
sudo kextcache -fu /

Now, Restart your computer

Remove the daemon and SoftRAID Monitor:
sudo rm /Library/LaunchDaemons/com.softraid.softraidd.plist
sudo rm /Library/LaunchAgents/com.softraid.SoftRAIDMonitor.plist

Remove the SoftRAID application support directory:
sudo rm -r /Library/Application\ Support/SoftRAID

Remove all the SoftRAID preferences:
defaults delete com.softraid.SoftRAID

Remove preference files
sudo rm -r com.softraid.com

reset the extensions caches:
sudo kmutil clear-staging
sudo kextcache -i /

Restart the Mac. SoftRAID volumes will no longer mount on the desktop, but that is temporary, until you reinstall the driver.

When you run SoftRAID to install the driver, do not immediately restart. wait until the dialog box pops up to go to System Preferences/Security. "Allow" OWC as an Identified developer, now restart, (you have to maneuver around a couple different restart buttons SoftRAID and macOS)

 

 

 

ReplyQuote
Topic starter Posted : 16/07/2021 9:24 am
(@lemj0001)
Active Member

>sudo rm -r EPSONUSBPrintClass.kext
Password:
admi@Mini(09:34) [ Extensions ]
>sudo rm -r FTDIKext.kext
admi@Mini(09:34) [ Extensions ]
>sudo rm -r OWC_SATA_Command.kext
admi@Mini(09:34) [ Extensions ]
>sudo rm -r OWC_SCSI_Device.kext
admi@Mini(09:34) [ Extensions ]
>sudo rm -r OWC_SCSI_Device_0E.kext
admi@Mini(09:34) [ Extensions ]
>sudo rm -r OWC_SMART_Library.plugin
admi@Mini(09:35) [ Extensions ]
>ll
total 0
drwxr-xr-x 3 root wheel 96 20 jul 09:35 .
drwxr-xr-x 79 root wheel 2528 6 jul 08:06 ..
drwxr-xr-x@ 3 root wheel 96 7 jan 2019 AppleMobileDevice.kext
admi@Mini(09:35) [ Extensions ]
>sudo touch /Library/Extensions
admi@Mini(09:35) [ Extensions ]
>sudo kextcache -fu /
Executing: /usr/bin/kmutil install --volume-root / --check-rebuild
rebuilding local auxiliary collection
kmutil done
admi@Mini(09:35) [ Extensions ]

 

restarted !

>ll
total 0
drwxr-xr-x 3 root wheel 96 20 jul 09:35 .
drwxr-xr-x 79 root wheel 2528 6 jul 08:06 ..
drwxr-xr-x@ 3 root wheel 96 7 jan 2019 AppleMobileDevice.kext
admi@Mini(09:37) [ Extensions ]
>sudo rm /Library/LaunchDaemons/com.softraid.softraidd.plist
Password:
rm: /Library/LaunchDaemons/com.softraid.softraidd.plist: No such file or directory
admi@Mini(09:40) [ Extensions ]
>sudo rm /Library/LaunchAgents/com.softraid.SoftRAIDMonitor.plist
rm: /Library/LaunchAgents/com.softraid.SoftRAIDMonitor.plist: No such file or directory
admi@Mini(09:40) [ Extensions ]
>sudo rm -r /Library/Application\ Support/SoftRAID
admi@Mini(09:40) [ Extensions ]
>defaults delete com.softraid.SoftRAID
admi@Mini(09:40) [ Extensions ]
>sudo rm -r com.softraid.com
rm: com.softraid.com: No such file or directory
admi@Mini(09:41) [ Extensions ]
>sudo kmutil clear-staging
clearing all staged extensions...
admi@Mini(09:41) [ Extensions ]
>sudo kextcache -i /
Executing: /usr/bin/kmutil install --volume-root / --check-rebuild
rebuilding local auxiliary collection
kmutil done
admi@Mini(09:42) [ Extensions ]

 

restarted !

 

Restart the Mac. SoftRAID volumes will no longer mount on the desktop, but that is temporary, until you reinstall the driver.
When you run SoftRAID to install the driver, do not immediately restart. wait until the dialog box pops up to go to System Preferences/Security. "Allow" OWC as an Identified developer, now restart,

Waited ! Allowed ! Restarted !

Try to complete the installation…
Failed

 

admi@Mini(09:50) [ Extensions ]
>ll
total 0
drwxr-xr-x 7 root wheel 224 20 jul 09:52 .
drwxr-xr-x 79 root wheel 2528 6 jul 08:06 ..
drwxr-xr-x@ 3 root wheel 96 7 jan 2019 AppleMobileDevice.kext
drwxr-xr-x@ 3 root wheel 96 20 jul 09:52 OWC_SATA_Command.kext
drwxr-xr-x@ 3 root wheel 96 20 jul 09:52 OWC_SCSI_Device.kext
drwxr-xr-x@ 3 root wheel 96 20 jul 09:52 OWC_SCSI_Device_0E.kext
drwxr-xr-x@ 3 root wheel 96 20 jul 09:52 OWC_SMART_Library.plugin
admi@Mini(09:52) [ Extensions ]

 

Have an idea ?

ReplyQuote
Posted : 20/07/2021 9:00 am
(@softraid-support)
Member Admin

@lemj0001

Can you clarify what fail means? Did the driver appear to install? Did you get "installation failed"? Did SoftRAID app not launch?

ReplyQuote
Topic starter Posted : 20/07/2021 9:23 am
(@lemj0001)
Active Member

Jul 21 0559 - SoftRAID Application: Launching application: SoftRAID version 6.0.5
Jul 21 0509 - SoftRAID Application: Initialization Failed!! (command ID = 30, initializationState = 14, result = 102)

The app stops and Quits

No installation finished

 

ReplyQuote
Posted : 21/07/2021 4:41 am
(@softraid-support)
Member Admin

@lemj0001

I do not think I know this issue.

Lets try manually uninstalling everthing, then running SoftRAID again. let me know.

 

Paste each command line below into the terminal application. You will need your normal admin password for some steps.

Delete the SoftRAID driver:
sudo rm -r /Library/Extensions/SoftRAID.kext
sudo touch /Library/Extensions
sudo kextcache -fu /

Now, Restart your computer

Remove the daemon and SoftRAID Monitor:
sudo rm /Library/LaunchDaemons/com.softraid.softraidd.plist
sudo rm /Library/LaunchAgents/com.softraid.SoftRAIDMonitor.plist

Remove the SoftRAID application support directory:
sudo rm -r /Library/Application\ Support/SoftRAID

Remove all the SoftRAID preferences:
defaults delete com.softraid.SoftRAID

Remove preference files
sudo rm -r com.softraid.com

reset the extensions caches:
sudo kmutil clear-staging
sudo kextcache -i /

Restart the Mac. SoftRAID volumes will no longer mount on the desktop, but that is temporary, until you reinstall the driver.

When you run SoftRAID to install the driver, do not immediately restart. wait until the dialog box pops up to go to System Preferences/Security. "Allow" OWC as an Identified developer, now restart, (you have to maneuver around a couple different restart buttons SoftRAID and macOS)

ReplyQuote
Topic starter Posted : 22/07/2021 10:22 am
(@michaelc5280)
New Member

I'm running macOS Big Sur 11.5.2 on a Mac mini w/M1. I am unable to get my Thunderbay 4 enclosure with drives to mount (worked fine when I was using the old betas on version 5). I'm running SoftRAID 6.0.5. I have uninstalled (at least 10x now) SoftRAID using the Utilities->Uninstall within SoftRAID. It says that the driver is installed successfully. I have already validated that it can use legacy within startup security policies (both are checked). I do not have an Extensions folder within Library, and I am not asked if I want to approve OWC within Security & Privacy. I was asked once, and I have not seen that pop up again. I do not show a disk5 or similar within SoftRAID. Using the terminal command to load doesn't work as the Extensions folder doesn't exist. I've had Security & Privacy both opened and closed on restarts to allow OWC, but no luck. I generated a report for Tech Support if you'd like me to attach.

Hoping to get my PLEX server back up and running!

ReplyQuote
Posted : 02/09/2021 4:19 pm
(@softraid-support)
Member Admin

@michaelc5280

Send the support file, please.

You checked the box as in here?

https://support.apple.com/en-lk/guide/mac-help/mchl768f7291/mac

Select reduced security and enable this:
Select the “Allow user management of kernel extensions from identified developers” checkbox to allow installation of software that uses legacy kernel extensions.

 

I am guessing so...

 

Then if you unintall SoftRAID from Utilities menu, then restart and install again, you should wait a couple minutes and you should see the System preferences dialog pop up before you restart. Let me know on that.

ReplyQuote
Topic starter Posted : 02/09/2021 9:17 pm
(@michaelc5280)
New Member

@softraid-support

 

File attached. That box is checked to "Allow user management of kernel extensions from identified developers." Did another uninstall and waited 15 minutes, the dialogue never popped up.

 

 

ReplyQuote
Posted : 03/09/2021 10:41 am
(@softraid-support)
Member Admin

@michaelc5280

The SoftRAID driver is loaded and your volume should be mounted. (I cannot tell as it is APFS, which will always show as unmounted in the SoftRAID app until we add full APFS support)

 

Are your sure your volume is not mounted?

ReplyQuote
Topic starter Posted : 03/09/2021 11:16 am
(@stepheng)
New Member

@softraid-support, a quick update. The MacOS 11.5.2 upgrade fixed my issue. I was manually loading the kext but the Thunderbay just appeared on reboot from that update and after several shutdowns since.

cheers, Stephen

ReplyQuote
Posted : 03/09/2021 12:56 pm
(@calbear88)
Eminent Member Customer

I upgraded to MacOs 11.5.2 yesterday and have issues with the softraid 6.0.5 driver not loading on reboot.  I tried uninstalling the softraid using the "utilities, unsintall softraid" command, and reinstalled the program and driver.    I don't seem to get the message in the security settings  to allow extensions from OWC.    The driver loads fine if I use the terminal command "sudo kmutil load -p /Library/Extensions/SoftRAID.kext"

Just wondering if there are obsolete kext I could delete that may solve the issue?  I attached the support file

 

Thanks so much

 

 

ReplyQuote
Posted : 07/09/2021 9:53 pm
(@softraid-support)
Member Admin

@calbear88

We put a workaround, in 6.1 b7. Give it a try. It is only for Big Sur, as we expect Monterey to fix this soon.

The main thread is here:

https://forums.softraid.com/macos-issues-2-2-big-sur-issues/softraid-driver-not-loading-at-startup-in-big-sur-workaround-in-softraid-6-1-beta/

 

 

This post was modified 3 months ago by SoftRAID Support
ReplyQuote
Topic starter Posted : 08/09/2021 5:46 pm
panificados
(@panificados)
New Member

Hi. I am sorry to say that I have a problem similar to the one stated above by the author of this post. However, and taking into account the suggestions expressed here, I still can't solve this inconvenience.

I only have the 6.1 b7 workaround option left, something I will try as soon as I get back home (I'm on my honeymoon trip now).

Very happy man using Android.

ReplyQuote
Posted : 12/09/2021 5:20 pm
(@softraid-support)
Member Admin

@panificados

Congratulations!

 

Let us know if the preference works for you.

ReplyQuote
Topic starter Posted : 12/09/2021 11:46 pm
Page 4 / 4
Share:
close
open