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Lost everything installing 7.0.1

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(@desertnomad)
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I am running 10.15.7 and was on SoftRAID 5.8.4. I tried to install 7.0.1 after it would not stop nagging me. I have an OWC 8-bay ThunderBolt system and a similar 4-bay system all filled with 8TB drives. I have 3 32TB RAID 1+0 volumes.During the install of 7.0.1 it said there were write errors on every single disk (it has worked perfectly for years) and now there are no volumes at all.

Did your software just wipe out 64TB of my data?

 

 
Posted : 03/12/2022 3:01 pm
(@desertnomad)
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Reinstalling 5.8.4 it now says I/O errors on every disk in the TB8 and the TB4 just freezes the mouse when plugged in.

 

I will never trust your software again and have lost more than a decade of business archives.

 
Posted : 03/12/2022 3:29 pm
(@desertnomad)
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PS: The Mac will no longer start up with the TB8 attached. It just hangs at a point where the white progress bar is full. If I plug it in after it boots, it does come up but it says all disks have failed.

 
Posted : 03/12/2022 4:32 pm
(@softraid-support)
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@desertnomad 

Can you send me a SoftRAID tech support file after you get it loading? I am sure your data is not gone, but I need to see what happened.

This post was modified 1 year ago by SoftRAID Support
 
Posted : 03/12/2022 8:33 pm
(@desertnomad)
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@softraid-support I have attached a PDF of the errors. I was able to hook the ThunderBay 4 (4x8TB RAID 1+0) to my M1 Mac (it normally lives on an Intel Mac) and run a recover/validate with v6.3. Right at the beginning it said 8 blocks were updated and it is about 1/3 done now.

The TB8 has two volumes one of which just stops after about 30 seconds when trying to recover/validate. Not sure what to do there.

 
Posted : 03/12/2022 8:48 pm
(@softraid-support)
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@desertnomad 

The forum does not accept PDF. Just attach a SoftRAID tech support file. its better in any case for me to review.

 
Posted : 04/12/2022 1:04 am
(@desertnomad)
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What exactly is contained in this report? I need to be sure I am not sending you anything that may be proprietary. Two volumes have completed a restore and verify. One of these is 4 drives in the TB8 and the other was the 4 drives in the TB4 (which is a backup to the unfinished 4 drives in the TB8).

One odd thing that happened was that when I set this up originally, the primary drives were TB8: AC,EG TB4: AC. After everything crashed during the 7.0.1 install, the primary drives were reported as BC,FG and BC. I changed them back to the original setting before restoring. The set in the TB8 reported one block updated and the set in the TB4 reported 8 blocks updated. Is there any way to determine which files those blocked contains as the files may now be damaged?

The other weirdness is in the drive list. They have always said "size 8TB * available: 21KB" but now one set in the TB8 says available is 86.5KB and the same for the set in the TB4. One set in the TB8 still says 21KB available for each drive. They are all the same drive model (HGST HUS728T8TALE6L4).

 
Posted : 04/12/2022 9:45 am
(@desertnomad)
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To be clear, I set this up as two RAID 1+0 volumes with the primary drives bolded in the TB8:  AB.CD and EF.GH.

After the 7.0.1 install crash, SoftRAID reported the drives as: AB.CD and EF.GH.

I changed it back before validating.

 
Posted : 04/12/2022 10:28 am
(@softraid-support)
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@desertnomad 

With Mirrors/RAID 10 volumes, if a primary crashes the secondary takes over. that is normal what you saw.

The free space is unlikely to consequential, it is what is remaining at the end of the disks. I have not seen this change however, but if there was a failover, it is possible.

A support file has essentially what you see in the SoftRAID UI, a System Report and some logs.

 
Posted : 04/12/2022 12:42 pm
(@desertnomad)
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@softraid-support Here is the report.

 

 
Posted : 04/12/2022 2:01 pm
(@softraid-support)
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@desertnomad 

All looks OK. However, if you change volume optimization to workstation, it will validate much faster.

 
Posted : 04/12/2022 7:13 pm
(@desertnomad)
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@softraid-support How much time is required to make that change? Can I change it non-destructively?

This volume is mostly used for large files (IPSW images of various macOS/tvOS versions, disk images containing archived source code, photographs, etc).

 
Posted : 04/12/2022 7:25 pm
(@softraid-support)
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@desertnomad 

Volume optimization is just a setting to help prioritize rebuilding, or when creating a new volume, to set stripe unit sizes.

 

You can change to workstation any time. On digital, validation will go very slowly.

 
Posted : 04/12/2022 10:07 pm
(@desertnomad)
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How often should I validate the volumes? Of the three volumes, one had no mismatched blocks, the backup to this had 8 and the unrelated 3rd volume had 1. The drives have been running for about 2 years. On an unrelated topic, I understand support is available for the length of the OWC warranty which you have said in other posts is 3 years but with enterprise units it is 5 years, correct?

 
Posted : 05/12/2022 12:57 am
(@softraid-support)
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With HDS's you should rarely need to validate, but if you did it every quarter or so, that would be good enough. If you have a crash, a validate is more useful. However a validate will not fix any directory damage. (which is in the file system, SoftRAID does not "talk" to files)

all enclosures with drives have 3 years SoftRAID support/updates. Even enterprise enclosures with the 5 year warranty enterprise drives.

 

 
Posted : 05/12/2022 11:36 am
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