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Currently using Softraid 7.0.1 with Flex8 and 2 ThunderBay4 boxes on Thunderbolt 3 with Ventura and one Thunderbay4 box with Thunderbolt2 on 2019 Mac Pro. This issue happened while still on Softraid 6.2 but i have just had time to investigate it fully. After installing the Softraid driver, I can no longer access USB Flash drives. I can access external usb hard drives without a problem but while flash drives show up in the system report, they do not appear in disk utilities. If i happen to be running Parallels at the time I insert the flash drive, I get the dialog attach to Mac or to the Parallels Windows. But afterwards the new drive never appears. I have spent hours with Apple Tech support with no resolution.
I suspect the software driver because if I boot into safe mode, the flash drive is immediately recognized. If I do a fresh install of Ventura to a clean disk and migrate programs, the flash drive still works. However as soon as I install the soft raid driver, the flash drives stop being recognized. I have tried a variety of drives and they all have the same issue. These same drives appear instantly on another Mac running Ventura without Softraid.
The issue existed prior to my installation of the Flex8 and OS Ventura.
This topic was modified 3 years ago by bob_stan
Posted : 28/12/2022 1:42 pm
I do not think SoftRAID is directly responsible.
Attach a SoftRAID tech support file. Let me see what extensions you have installed. loading the SoftRAID driver does not impact USB availability.
Posted : 28/12/2022 8:18 pm
Topic starter
Thanks for your response. I don't see how it can be related but who knows. I am attaching the requested tech support file
Posted : 28/12/2022 10:37 pm
How are the disks for TimeAPFS connected to the Mac?
How is everything connected? You seem to have a lot of hubs connected, but maybe they are part of external enclosures?
Is the USB drive you are connecting, going through one of the hubs?
Posted : 29/12/2022 12:38 am
Topic starter
The TimeAPSF is a Raid0 array of 2 sata disks within an internal enclosure on the Mac 2019. All other external drives are connected through Thunderbays or the OWC Flex 8
The usb flash drive gives the same results (nothing) whether connected through a dock or directly to a port on the rear of the computer.
Posted : 29/12/2022 3:07 pm
Strange, and interesting. I don't see what SoftRAID can have to do with whether a USB drive shows up. SoftRAID only "talks" to devices in the SoftRAID format. MacOS starts the conversation, and if it determines it is a SoftRAID disk, asks SoftRAID about it. (in a broad sense)
And if you leave all devices connected, but "uninstall SoftRAID driver", the USB drive mounts?
I have never heard of this before.
Posted : 29/12/2022 4:34 pm
Topic starter
It is very strange. I will do some additional testing and see if I can narrow it down further. The advantages of Softraid far outweigh the inconvenience of this issue, and it may not even be Softraid.
Posted : 29/12/2022 9:43 pm
