An internal part of Softraid application has stopped functioning properly

This is a bug we are working on. We have several users with debug versions so we can figure it out and release a fix. Your volume should be mounting fine, correct?

@softraid-support Yes, the volume is mounting fine as the driver itself is working. Hope that get fixed quick.

@tksonix-uk 

We are trying.  ;-)

I'm having the same error with SoftRAID 7.6 driver 7.6, macOS 14.1, on a MacPro3,1. Volumes mount fine and can see it in the GUI behind the error pop-up.

What is the status of this issue?  What's the best way to be notified when it's fixed?

I volunteer to be a debug user to help facilitate a solution. Otherwise, I have no access to my data.

@happycamper 

Which error are you getting? A part of the SoftRAID Application failed? Or a part of the Monitor failed?

You said your volume is mounting, so you have full access to your data, correct?

@softraid-support

The error I'm getting is this: "SoftRAID Error. An internal part of the SoftRAID application has stopped functioning properly. Please quit SoftRAID and relaunch it." (see attached screenshot)

When I click "Quit", the SoftRAID application immediately quits.

The SoftRAID application sees it as mounted but the error immediately pops up, then after clicking "Quit" the SoftRAID application immediately quits, thus preventing me from doing anything further with it in the SoftRAID application.

However, to correct my previous post, my SoftRAID volume "Media" is mounted and I can access it with Finder. I initially thought I did not have access to the data when I was not able to look at the volume with the SoftRAID application.

@happycamper

Often uninstall SoftRAID will work. Try this:

run the terminal.app

Paste in this line and hit enter: (you need your admin password)

sudo softraidtool uninstall

restart and see if the app launches.

I am having the same issue only my disk is not accessible. Disk utility will not mount the disk either.

I need to get into that disk- any advice? 

@davo 

If this is an HFS volume, get Disk Warrior to rebuild the directory. If it is APFS, then you are going to beed to backup/restore, or "recover", using an applicatoin like Disk Drill, or R-Studio, which we have both tested.

For the application not launching, a separate issue, try this in terminal:

sudo softraidtool uninstall

and restart (You need your admin password.)

Does the app launch now?

The drive worked in the morning yesterday, and in the afternoon it no longer allowed me to copy files to it. (I did not record the system error message). This is the reason I launched Softraid. When Softraid crashed and I restarted the drive became unavailable. It is APFS. I did pull what I could off the drive with DiskDrill.    
I ran the terminal Softraid uninstall- restarted (drive did not mount)
I reinstalled 7.6 and restarted (drive did not mount) - (and now Softraid gave me a message that it is in demo mode)

@davo 

When you uninstalled, it removed your license. Just enter/activate it again.

@softraid-support 

I ran "sudo softraidtool uninstall" in the terminal, moved application to trash, restarted computer but the blue SoftRAID icon was not in the upper right menu bar section so I reinstalled SoftRAID 7.6.  I clicked on the blue SoftRAID icon, clicked "launch SoftRAID", but got the same error (see attach screenshot). I restarted computer and clicked blue SoftRAID icon, clicked "launch SoftRAID" and got same error again.

@happycamper 

If you disconnect your disks, then launch SoftRAID, same error? or does it launch?

@softraid-support
I have two Accelsior 8T cards. I first removed the one containing the RAID that will not mount. Launched the app (7.6) and got the same "An internal part of..."
I removed the second (working) RAID card and got the same error. System info attached (without RAID cards installed)