Notifications
Clear all
Functionality Issues
105
Posts
7
Users
2
Reactions
14.4 K
Views
If I disconnect the disks that comprise the raid, then launch SoftRAID, it launches with no errors.
When I then connect the disks that comprise the raid, then launch SoftRAID, it generates the same error.
Posted : 06/11/2023 11:16 pm
If you launch SoftRAID first, however, then connect the disks, everything is OK?
DId we get a support file from you when this was happening?
Posted : 07/11/2023 11:03 am
@softraid-support These are the PCI raids. The Mac Pro won't boot with the cover off, and you can't get the cover off with the power cord attached. I assume that means they do NOT want you to run it without the airflow tunnel the cover creates. How important is this test? I assume I can plug it back in after the cover is removed and figure out what I have to jumper across to close the lid switch.
Posted : 07/11/2023 4:53 pm
@davo No, I did not consider this being a 4M2 inside a Mac Pro, when I made the suggestion. Let me consider a different solution and get back to you.
Posted : 08/11/2023 12:45 pm
Thanks for trying this.
I did have you try "uninstall SoftRAID" from terminal, correct?
sudo softraidtool uninstall
and seeing if this cleared the issue?
Posted : 08/11/2023 12:49 pm
This is happening on a 2008 Mac Pro (MapPro3,1) and the RAID is defined on the 4 internal SATA drives. I'm using one of the two other SATA connectors under the SuperDrive as a boot disk. I can test running SoftRAID without the RAID disk set connected, then connected. However, connecting and disconnecting the RAID disk set involves powering down the Mac Pro in order to pull drives.
When you say "connect" do you mean physically connect or do you mean mount?
If you mean mount, then I think what you are asking me to do is power on Mac Pro, which by default mounts the four internal SATA disks comprising the RAID set, unmount the RAID volume in Finder, launch SoftRAID, then mount the RAID volume. Would the unmounted RAID volume be visible in SoftRAID? If so, can I then mount the RAID volume in SoftRAID? I know I can see unmounted volumes is Disk Utility, but SoftRAID complains when Disk Utility is running at the same time.
I assume you did not get a support file from me. What do I need to do for you to receive a support file from me?
Posted : 08/11/2023 1:02 pm
@softraid-support
Yes, I started there.
Uninstall> restart> didn't mount.
Reinstall> restart> same error
Posted : 08/11/2023 1:09 pm
Please attach a SoftRAID tech support file, let me see where you are on this.
Posted : 08/11/2023 5:38 pm
Save a support file from utilities menu. Attach it here.
this may be a case of the opposite of the "bleeding edge", you may be on the "tails end", where nothing is tested any longer. Lets see about this in more detail.
Posted : 08/11/2023 5:40 pm
@softraid-support Support file is attached. Happy Tails to you, from HappyCamper ; )
Posted : 08/11/2023 7:58 pm
Can you connect the drives, and generate a support file from the command line (Terminal.app) Paste this in. You will need your admin password.
Posted : 08/11/2023 9:40 pm
Attached drives, typed in (correct) command in terminal, but did not generate a support file; got these results:
jbeal@jbeals-Mac-Pro ~ % sudo softraidtool ~/Desktop/HappyCamper.2023-11-09.sr_supt
SoftRAIDTool error: unrecognized command: "/Users/jbeal/Desktop/HappyCamper.2023-11-09.sr_supt"
### Syntax error in command line
Type "help" to see the help text
### Copyright © Other World Computing, Inc. 2002 - 2020. All rights reserved.
jbeal@jbeals-Mac-Pro ~ % sudo softraidtool generatereport ~/Desktop/HappyCamper.2023-11-09.sr_supt
Assertion failed: (range.location + range.length <= dataLength), function __CFDataValidateRange, file CFData.c, line 242.
zsh: abort sudo softraidtool generatereport ~/Desktop/HappyCamper.2023-11-09.sr_supt
jbeal@jbeals-Mac-Pro ~ %
jbeal@jbeals-Mac-Pro ~ %
jbeal@jbeals-Mac-Pro ~ %
jbeal@jbeals-Mac-Pro ~ % softraidtool generatereport ~/Desktop/SoftRAID\_TechSupport\_Report
Assertion failed: (range.location + range.length <= dataLength), function __CFDataValidateRange, file CFData.c, line 242.
zsh: abort softraidtool generatereport ~/Desktop/SoftRAID\_TechSupport\_Report
jbeal@jbeals-Mac-Pro ~ %
jbeal@jbeals-Mac-Pro ~ %
jbeal@jbeals-Mac-Pro ~ %
jbeal@jbeals-Mac-Pro ~ % sudo softraidtool generatereport ~/Desktop/SoftRAID\_TechSupport\_Report
Assertion failed: (range.location + range.length <= dataLength), function __CFDataValidateRange, file CFData.c, line 242.
zsh: abort sudo softraidtool generatereport ~/Desktop/SoftRAID\_TechSupport\_Report
jbeal@jbeals-Mac-Pro ~ %jbeal@jbeals-Mac-Pro ~ %
jbeal@jbeals-Mac-Pro ~ %
jbeal@jbeals-Mac-Pro ~ % sudo softraidrtool volume media info
Password:
sudo: softraidrtool: command not found
jbeal@jbeals-Mac-Pro ~ % sudo softraidtool volume media info
Assertion failed: (range.location + range.length <= dataLength), function __CFDataValidateRange, file CFData.c, line 242.
zsh: abort sudo softraidtool volume media info
jbeal@jbeals-Mac-Pro ~ %
Posted : 08/11/2023 11:16 pm
Sorry, I mistyped the command:
sudo softraidtool generatereport ~/Desktop/HappyCamper.2023-11-09.sr_supt
Posted : 09/11/2023 1:17 pm
I just wanted to add I'm having the same exact issue - I'm using a 4M2 inside a 2019 Mac Pro. I'm running macOS 14.1.1, now. But was getting this same error under 14.1 (I did not update my Mac from Ventura until 14.1 was released). I had been running SoftRAID 7.5 previously, with no issues.
Posted : 09/11/2023 4:43 pm
Last login: Thu Nov 9 17:33:32 on ttys000
davo@Davos-Mac-Pro ~ % sudo softraidtool generatereport ~/Desktop/HappyCamper.2023-11-09.sr_supt
Password:
Executing: /usr/bin/kmutil showloaded
No variant specified, falling back to release
This post was modified 2 years ago by SoftRAID Support
Posted : 09/11/2023 5:42 pm
