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SoftRAID 6 does not keep the licence information / activation

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(@frankypilot)
Active Member

Hi,

I bought the update from version 5 to version 6 pro yesterday, entered the key in the corresponding window and the key was accepted. After restarting my iMac this morning I see that SoftRAID is running in test version. I again entered my key and again it was accepted. Then I restarted my Mac to see what happend to the activation: test modus as before.

Thats the only issue I have. I assume this behaviour is not intended. What can I do to change this.

MacOS is Big Sur version 11.2.3

regards

Frank

Quote
Topic starter Posted : 04/04/2021 5:34 am
(@softraid-support)
Member Admin

Can you do this for me?

Save a tech support file. when you restart, assuming you get the same trial mode issue, save another support file.

Attach them to your thread here.

I need a before and after to understand what is happening, so we can address it. thanks!

ReplyQuote
Posted : 04/04/2021 10:50 am
(@frankypilot)
Active Member

Here is the 1st file (directly after restart - activation is gone again)

The 2nd file was generated after succesfull activation

 

regards 

Frank

ReplyQuote
Topic starter Posted : 04/04/2021 2:30 pm
(@softraid-support)
Member Admin

@frankypilot

Can you do one more, I want them in the other order, working license, restart and then non working license.

 

thanks!

ReplyQuote
Posted : 04/04/2021 2:56 pm
(@frankypilot)
Active Member

Ok, no problem

Service report after entering licence

Service report after restarting iMac (licence is gone)

Is it possible that SoftRAID_Monitor.app needs "Festplattenvollzugriff"?

Bildschirmfoto 2021 04 05 um 10.02.34 AM
ReplyQuote
Topic starter Posted : 05/04/2021 3:11 am
(@softraid-support)
Member Admin

@frankypilot

The SoftRAID application needs it, I do not think the Monitor does, as it is part of the driver installation.

I need to investigate this, will get back to you.

ReplyQuote
Posted : 05/04/2021 9:27 am
(@ufkel)
Active Member

@softraid-support

Me too – I have the very same problem. Do you want me to generate the tech support files as well?

ReplyQuote
Posted : 08/04/2021 12:29 am
(@ufkel)
Active Member

@softraid-support

Here are my tech support files, just in case.

 

Fresh install, license activated:

 

After restart, the license is gone. We are in Trial Mode again:

 

Thank you for your assistance.

ReplyQuote
Posted : 08/04/2021 1:03 am
(@softraid-support)
Member Admin

@ufkel

 

Thank you, helpful. Are you logged in as an admin when this happens?

ReplyQuote
Posted : 08/04/2021 1:53 am
(@softraid-support)
Member Admin

@frankypilot

 

Yes it need "Full Disk Access". We will take a look. We found/fixed one bug here, this may be a different one.

Are you logging in as an adminstrator?

ReplyQuote
Posted : 08/04/2021 1:55 am
(@ufkel)
Active Member

@softraid-support

No. I am logged in as a standard user w/o admin rights.

ReplyQuote
Posted : 08/04/2021 2:12 am
(@ufkel)
Active Member

@softraid-support

Ok, I did a 2nd test. Logged in as admin, entered the license key. Switched to my standard user account, started SoftRAID: Trial mode.

 

Restarted the system. Logged in as admin again, license is *NOT* lost. Logged out. Logged in with my standard user, started SoftRAID: Looks good - no Trial mode.

 

ReplyQuote
Posted : 08/04/2021 2:24 am
(@frankypilot)
Active Member

@softraid-support

I log in as a standard user. I will give softRAID_Monitor.app full access and see what happen (will do this after work). I'll report then.

ReplyQuote
Topic starter Posted : 08/04/2021 3:37 am
(@frankypilot)
Active Member

@softraid-support

update: to give softRAID_Monitor.app full access does not change the situation, after restart the activation is gone (still logging in as standard user).

This post was modified 2 weeks ago by FrankyPilot
ReplyQuote
Topic starter Posted : 08/04/2021 7:33 am
(@softraid-support)
Member Admin

@ufkel

We did find a bug where non admin users, this can happen. It will be fixed in 6.0.2.

ReplyQuote
Posted : 08/04/2021 9:41 am
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