Major Problems

Serious issue. If you set the Terramaster to hardware RAID, most likely, it has already wiped the volume headers on the disks.

First thing to do is remove all the drives. Change the enclosure back to JBOD.

Insert ONE of the disks. launch SoftAID. Does it see SoftRAID partitions (icons in the disks column) on the drive?

If it does, you may be OK.

If it has a ? on the drive, you are in serious doo and need to do a data recovery. We may be able to help, but it may be challenging.

@softraid-support 

Gulp. The thing is what the hell was the TerraMaster doing with the OWC 8B? The discs showing in the program only related to the TerraMaster disc. Along with this thread I'm also in contact with OWC see what the best options are. I do have insurance cover for data recovery. Which will be my last resort. 

Question. What do you mean change it back to JBOD. With no drives inserted there's nothing to change? I did pull all the drives out and just put one drive which was set as a single drive, not RAID and that is the same as previous with PC icon

@mark_isky 

Do you have a Thunderbay? so you can put the drives in to check? they won't be hurt mode in a Thunderbay.

Do not put them back in the terramaster. One issue with hardware RAID is it might have started writing parity data immediately.

We can do a first pass on data recovery if it is only a matter of recreating the volume we can do it, else we can bring it to Drive Savers for you (the best recovery company)

@softraid-support I never had them in the TerraMaster. There are the main 6 drive RAID which contains all my stuff along with the two single drives just stopped mounting this morning after all the messing about I had trying to get get three separate drive which were out of my DROBO to work. They've never been anywhere near the Terramaster. The idea was to use the Terramaster with the drives from the Drobo to create a new backup destination from the Thunderbay. 

So currently when I turn the Thunderbay on all them pop up I showed in the screen shot fire up in quick succession. I don't click initialise and just hit ignore or eject. 

@mark_isky 

Save a SoftRAID support file with the disks in the enclosure and attach it.

@softraid-support

Attached. I have sent the same one off to OWC too.More solutions the better

@mark_isky 

We will move this over to SoftRAID support in OWC, then.

But this will require us to get the drives, it would likely be a paid recovery incident, but if we can recover, it will be a reasonable cost. (or no charge)

The problem is the drives have been overwritten. If only the headers, then you are OK. if the RAID controller started writing the parity data out, it will have destroyed data, depending on how long they were in the enclosure.

@softraid-support

doom.

I angry with this and TerraMaster. Why oh why did it even do anything with a RAID it didn't even see? Again, just to confirm these drives were never in the TerraMaster enclosure. Those were separate drives from the Drobo. 

I'l await further response from OWC support.

@mark_isky 

If they were not in the enclosure, it could not have affected them. Its strange, then.

Posted by: @softraid-support

@mark_isky 

If they were not in the enclosure, it could not have affected them. Its strange, then.

I'm still in shock with it all to be honest. How can the TarraMaster software interfere with SoftRAID, and how the hell did they end up being in a windows format? 

I'm in contact with the insurance company later this morning, hopefully I'll at least be covered for the costs. 

@mark_isky 

What is your case number with OWC?

@softraid-support 

It's 01598831

I've just spoken with DriveSavers and they are sending me shipping info etc. They've never heard of this issue before, but did state it could be a long shot. 

@mark_isky 

Its also possible all that happened was the header info on the drives was zero'd out. Then it is a matter of pasting in the partition maps, and trying 24 combinations, or until the data starts showing up intact. Its likely that the directory may be damaged, which means you lose "structure", but if the directory was not wiped, you can recover all data. I am pretty confident we could pull all the data off, so if Drive Savers is not able to, we are close to them and could give it a go also.

We have recovered data from a bug in a Drive manufacturer's formatting utility, which accidentally initialized all drives in a system, where we had to recreate the partition maps, find the correct combination, then recover the data.We were generally successful in much of the data.

So it is likely your data can be recovered. The biggest risk is losing "structure", i.e., if this is music/photos you get it all intact, but without names. Final Cut Projects would be likely not recoverable, on the other hand.