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One or more of the disks for the volume ___ is no longer usable

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(@mountaincat)
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So things have finally stabilized with Softraid 6 post beta (6.3 now), M1 macmini + Thunderbay RAID. Or at least I thought, because after several months of rock solid stability I am getting this ever so often, necessitating a reboot:

Oct 17 16:50:43 - SoftRAID Driver: One or more of the disks for the volume "ThunderBay" (disk8) is no longer usable.  The volume is now locked to prevent data corruption.  Please restart your Mac to use this volume again.

Oct 17 16:50:43 - SoftRAID Driver: The SoftRAID volume "ThunderBay" (disk8) encountered an error (E00002E4).  A program attempted to read or write to a volume which was no longer accepting i/o requests.

Oct 17 16:50:43 - SoftRAID Driver: A disk (disk5, SoftRAID ID: 061B00F6943C3D80) for the SoftRAID volume "ThunderBay" (disk8) was removed or stopped responding while the volume was mounted and in use.

Oct 17 16:50:43 - SoftRAID Driver: A disk (disk4, SoftRAID ID: 061B00FA3D551B00) for the SoftRAID volume "ThunderBay" (disk8) was removed or stopped responding while the volume was mounted and in use.

Oct 17 16:50:43 - SoftRAID Driver: A disk (disk7, SoftRAID ID: 08DD103D52855280) for the SoftRAID volume "ThunderBay" (disk8) was removed or stopped responding while the volume was mounted and in use.

Oct 17 16:50:43 - SoftRAID Driver: SoftRAID determined that there is a problem with your Mac.  Turn off sleep in the Energy Saver pane of System Preferences to prevent this problem from occurring.

Oct 17 16:50:43 - SoftRAID Driver: A disk (disk6, SoftRAID ID: 061B00FDE5BE57C0) for the SoftRAID volume "ThunderBay" (disk8) was removed or stopped responding while the volume was mounted and in use.

Oct 17 16:50:43 - SoftRAID Driver: SoftRAID determined that there is a problem with your Mac.  Turn off sleep in the Energy Saver pane of System Preferences to prevent this problem from occurring.

Oct 17 16:50:43 - SoftRAID Driver: A disk (disk7, SoftRAID ID: 08DD103D52855280) for the SoftRAID volume "TimeMachine, TimeMachine" (disk9) was removed or stopped responding while the volume was mounted and in use.

Oct 17 16:50:43 - SoftRAID Driver: SoftRAID determined that there is a problem with your Mac.  Turn off sleep in the Energy Saver pane of System Preferences to prevent this problem from occurring.

Oct 17 16:50:44 - SoftRAID Driver: The SoftRAID volume "ThunderBay" (disk8) encountered an error (E00002E4).  A program attempted to read or write to a volume which was no longer accepting i/o requests.

Oct 17 16:51:03 - SoftRAID Driver: Discarding 2 cache blocks, unable to write to volume.

I can't disable sleep, doesn't work for my environment where I need silence when not in use. But despite sleep enabled, there was no issue for several months. What could be the cause (and fix)?

Thanks

This topic was modified 1 year ago by MountainCat
 
Posted : 17/10/2022 4:06 pm
(@softraid-support)
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Install anything new? MacOS controls all this, SoftRAID is passive when it comes to sleep etc.

This seems like the disks are sleeping/disconnecting during sleep here. Did any connections change? Add any hardware?

 
Posted : 17/10/2022 4:43 pm
(@mountaincat)
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Hi, no hardware or software added. Things have been rock solid stable and I haven't messed with it. Started out of nowhere. Only new installations are the usual Mac OS updates, and any app updates but nothing major. Anything I should check?

 
Posted : 25/10/2022 1:18 pm
(@softraid-support)
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@mountaincat 

I wish I had a simple answer. Sleep is so inconsistent in behavior, there is no reason for drives to keep waking up, nor sleeping in the middle of working.

 
Posted : 25/10/2022 10:16 pm
(@mountaincat)
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There must be a solution. The known issues states: "This error can be reported after waking from sleep, if the SoftRAID Monitor detects that the disk numbers as registered in macOS have changed unexpectedly. Continuing to use this volume could result in data corruption, so SoftRAID locks the volume until you restart the system. This problem can result from using certain hubs, docks, or underpowered devices. It can also happen if power is interrupted on your enclosure while the Mac is asleep.
We have reported this issue to Apple and expect a fix soon."

 

When do you expect to have the fix? It is now happening daily, when it wasn't happening for many months. There must be a way to fix things, as there were no changes to the system. I cannot have my volume constantly lock. I am back to the days when Softraid 6 beta came out with constant instability. Please help me.

This post was modified 1 year ago by MountainCat
 
Posted : 29/10/2022 10:13 pm
(@softraid-support)
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@mountaincat 

Did something change in your system? What is the most likely explanation, assuming this is happening around sleep, is the Thunderbolt connection is being interrupted during sleep, so when the system wakes, the disks have different assigned bsd numbers. This problem is caused by this.

 
Posted : 30/10/2022 5:13 pm
(@mountaincat)
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That’s what I don’t understand. Nothing changed. I have an OWC thunderbolt cable (with Apple USB C to thunderbolt adapter) going directly from the Mac mini to the Thunderbay. Nothing plugged into thunderbay. No other external drives. No other thunderbolt peripherals. Same config as always. Is there something I need to reset? 

 
Posted : 30/10/2022 8:37 pm
(@softraid-support)
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@mountaincat 

Try resetting the cables, if you have not yet. Pull the cables and plug them in firmly. Does that help?

 
Posted : 31/10/2022 12:28 am
(@mountaincat)
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I had done that twice and the problem continued. But miraculously in the last 2 weeks it hasn't happened at all. I have no idea why it stopped, although I am not complaining, just worried that I haven't seen the end of this issue. Same version of Softraid. I did update recently to the latest MacOS incremental version, but don't recall when exactly that was...not sure there is any connection there.

 

Is there anything in Softraid 7 / Ventura that may specifically address this issue? I would like to upgrade but have been waiting while dealing with this. Thanks

 
Posted : 17/11/2022 7:09 pm
(@softraid-support)
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@mountaincat 

Its all mysterious. My guess is Apple did a "partial" fix, without getting to root cause.

I have 20+ Ventura users still getting panics, then some that 13.0.1 fixed etc.
I do not know what is going on. Glad yours is working.

We are still pushing to get this fixed permanently at Apple.

 
Posted : 17/11/2022 9:27 pm
(@mountaincat)
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The problem has returned, but in a different form, giving me a kernel panic from SoftRaid. Here it is:

panic(cpu 2 caller 0xfffffe002f950340): busy timeout[0], (60s): 'SoftRAID_Media' @IOService.cpp:5529

 

This post was modified 1 year ago by SoftRAID Support
 
Posted : 30/11/2022 2:52 pm
(@softraid-support)
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@mountaincat 

Can you test with 7.0.1b4?

It is available at softraid.com/sr_beta

let me know if you get a panic with that. it would also be great if you could test with Ventura 13.1 beta. Not required, but useful in reporting this issue to Apple.

 
Posted : 30/11/2022 6:14 pm
(@mountaincat)
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@softraid-support ok, yes, I’ve been waiting for any bugs to be worked out but if it’s solid enough I will update. Should I also upgrade to Ventura?

 
Posted : 30/11/2022 7:47 pm
(@softraid-support)
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@mountaincat 

Why not do a clean install of Ventura. We give the steps how to do it here, as a second system. You can delete your volume later.

(do not import data on this clean install)

https://youtu.be/1o8SKaSFyN o"> https://youtu.be/1o8SKaSFyNo

 
Posted : 30/11/2022 7:50 pm
(@mountaincat)
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@softraid-support my system is very vanilla and I am disciplined not to install anything strange, but a clean install means many hours/days of reconfiguration to get it to where I need it. That won’t work for me.

 
Posted : 30/11/2022 9:04 pm
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