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SoftRAID 6.0.3 not retaining my XT license when attached to Thurderbay 4

scrosland
(@scrosland)
New Member

I use SoftRAID on a Mac mini with a Thunderbay 4 attached via thunderbolt. I upgraded to 6.0.3 today from 5.8.4 and SoftRAID seems to be running in "trial mode" instead of licensed mode. I've attached a support report.

Can you help me fix this?

(BTW, I know there is a disk error and I have a replacement disk on its way to me.)

 

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Topic starter Posted : 03/05/2021 2:46 pm
scrosland
(@scrosland)
New Member

Adding to the problems, the mac mini is now periodically shutting itself down. This was not happening prior to the upgrade to 6.0.3, so I presume it is related as well.

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Topic starter Posted : 03/05/2021 3:11 pm
(@softraid-support)
Member Admin

Did you upgrade your licese to 6.0 and enter it?

https://software.owcdigital.com/softraid-upgrades/

 

The shutdown is not related. Can you save a panic log and attach it (as a .txt file)

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Posted : 03/05/2021 4:06 pm
scrosland
(@scrosland)
New Member

Ah, doh! I hadn't applied an upgrade license. I've done that now and it's happier, thanks!

The unexpected shutdown looks like it's probably a latent hardware fault:

user@server:~$ log show --predicate 'eventMessage contains "Previous shutdown cause"' --last 24h
Filtering the log data using "composedMessage CONTAINS "Previous shutdown cause""
Skipping info and debug messages, pass --info and/or --debug to include.
Timestamp                       Thread     Type        Activity             PID    TTL
2021-05-03 1554.656555+0100 0xa9       Default     0x0                  0      0    kernel: (AppleSMC) Previous shutdown cause: 6
2021-05-03 1922.686475+0100 0xa9       Default     0x0                  0      0    kernel: (AppleSMC) Previous shutdown cause: -128
2021-05-03 2032.668110+0100 0xa9       Default     0x0                  0      0    kernel: (AppleSMC) Previous shutdown cause: 5
2021-05-03 2039.717280+0100 0xa9       Default     0x0                  0      0    kernel: (AppleSMC) Previous shutdown cause: 5
2021-05-03 2149.672726+0100 0xa9       Default     0x0                  0      0    kernel: (AppleSMC) Previous shutdown cause: -128
--------------------------------------------------------------------------------------------------------------------
Log      - Default:          5, Info:                0, Debug:             0, Error:          0, Fault:          0
Activity - Create:           0, Transition:          0, Actions:           0
user@server:~$

 

The shutdown code -128 seems to generally be related to memory faults and other hardware errors. I'll monitor and consider an upgrade.

This post was modified 1 year ago by scrosland
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Topic starter Posted : 04/05/2021 3:10 am
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