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SoftRAIDTool crashes with a segmentation fault several times a day

(@bldraid)
Active Member

I see the following crash several times a day and annoying popups from macOS that SoftRAIDTool has crashed.

I do not see this problem listed on your Known Issues page or mentioned anywhere else in the forums, but maybe I'm blind. I'm pretty sure you're already aware of this issue.

Process:               SoftRAIDTool [9094]
Path:                  /Library/Application Support/SoftRAID/SoftRAIDTool
Identifier:            SoftRAIDTool
Version:               0
Code Type:             X86-64 (Native)
Parent Process:        SoftRAID_Monitor [1829]
Responsible:           SoftRAID_Monitor [1829]
User ID:               0

Date/Time:             2021-04-27 19:59:01.808 -0700
OS Version:            macOS 11.3 (20E232)
Report Version:        12
Anonymous UUID:        22C50639-117E-7CD4-48C9-037EF30E0C1C


Time Awake Since Boot: 91000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [9094]

VM Regions Near 0:
--> 
    __TEXT                      10498c000-1049ec000    [  384K] r-x/r-x SM=COW  /Library/Application Support/SoftRAID/*

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   SoftRAIDTool                  	0x00000001049b827e 0x10498c000 + 180862
1   SoftRAIDTool                  	0x00000001049909d0 0x10498c000 + 18896
2   SoftRAIDTool                  	0x000000010498e9b1 0x10498c000 + 10673
3   libdyld.dylib                 	0x00007fff20597f3d start + 1

Thread 1:
0   libsystem_pthread.dylib       	0x00007fff20578484 start_wqthread + 0

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x8663db0880e60032  rbx: 0x00007fc26cf04fb0  rcx: 0x00007fff80a62ab0  rdx: 0x00007fc26cf04750
  rdi: 0x0000000000000000  rsi: 0x00007fc26cf04fb0  rbp: 0x00007ffeeb273870  rsp: 0x00007ffeeb273000
   r8: 0x00007ffeeb273890   r9: 0x0000000000000000  r10: 0x0000000000000006  r11: 0x00007fff205fceca
  r12: 0x00007ffeeb273890  r13: 0x00007fc26cf04750  r14: 0x00007fc26cf04fb0  r15: 0x00007fff80a62ab0
  rip: 0x00000001049b827e  rfl: 0x0000000000010206  cr2: 0x0000000000000000
  
Logical CPU:     0
Error Code:      0x00000006 (no mapping for user data write)
Trap Number:     14
Quote
Topic starter Posted : 28/04/2021 2:42 am
Topic Tags
(@softraid-support)
Member Admin

We just sent out a critical update about this, we do know about it and it is being worked on. I am hoping 6.0.4, soon.

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Posted : 28/04/2021 11:26 am
(@joema)
Active Member Customer

I am also seeing this, plus it apparently makes it impossible to enter recovery mode (ie boot with CMD+R), at least on an iMac Pro on MacOS 11.3.1.

I used the SoftRaid 6.0.3 Utility>Remove option, which supposedly removes all kernel extensions, but it still happens.

If I try to boot into recovery mode, it goes into an infinite boot loop until I release CMD+R. Then it apparently has a kernel panic on startup, and after MacOS eventually loads it puts up the error "Panic Medic Boot..A third party kernel extension was preventing the machine from successfully booting. All third party kernel extensions have been disabled..."

However despite that if I try to enter recovery mode it still goes into the loop, then after finally reaching the desktop, Console>Crash Reports shows a segmentation fault in SoftRAIDTool each time. How do I fully remove or disable SoftRAID from my machine?

ReplyQuote
Posted : 04/05/2021 9:39 am
(@softraid-support)
Member Admin

@joema

I think you are running into a Big Sur bug where it is keeping old extensions loading.

 

Can you send an email to support at softRAID? I want to give you a debug version of the app to try to collect some debug information. thanks

ReplyQuote
Posted : 04/05/2021 11:08 am
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