Thunderbay 8 - Green Lights Not Working
I just upgraded from a Thunderbay 4 (Thunderbolt 2) to a Thunderbay 8 (Thunderbolt 3). Using the Thunderbay 8 to move around and interact with files on my Windows 10 computer works perfectly.
But I ran into one issue setting it up last night: the only working light on the front of the Thunderbay 8 is the blue power light. I don't have any green lights indicating which drive bays have active hard drives and which are at rest or empty. Is this expected behavior when working on a Windows 10 computer?
I have a full SoftRAID license from when I was using the Thunderbay 4 with a Mac, but I don't currently have SoftRAID Lite installed on Windows 10 because the drive is formatted NTFS (and as I understood from the documentation SoftRAID Lite for Windows is for reading HFS+). But in any case, I don't recall having an issue with the individual green lights working on the Thunderbay 4 either when it was used with a Mac or a PC both with and without SoftRAID active.
Any advice about getting the individual green hard drive lights working would be hugely appreciated.
The green lights should be working, this is not software dependent.
I would contact customer service at macsales and chat with someone if you can. (or call, but wait times are long right now)