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High Sierra Issues
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Topic starter
Today my iMac started freezing and crashing. Didn't make any changes to it or software updates. It only happens when my Thunderbay is connected. I updated to SoftRaid XTZ 5.7 and it still happens.
I connected the Thunderbay to my MacBook Pro, also running High Sierra, and the same thing happens. I can access data on the RAID array for a couple minutes, then my mouse freezes and it reboots in 20 seconds or so.
Any suggestions?
Posted : 21/09/2018 1:55 am
What if you disable auto rebuilds in RAID preferences, restart and connect your enclosure? Does it work?
If so, then send a support file to us at support at Softraid. I am wondering if you have a failing disk and it is crashing trying to rebuild.
Posted : 21/09/2018 10:53 am
Topic starter
I disabled auto rebuilds and it is still crashing. I do have a disk that says it's predicted to fail in the next 2-6 months, however it's been running like that for 3 years now.
Any other suggestions?
Posted : 21/09/2018 2:52 pm
Topic starter
Disabling auto rebuild didn't stop the crashing, but apparently pulling out the drive that was predicted to fail looks promising so far. Waiting with fingers crossed.
Posted : 21/09/2018 3:14 pm
A disk that is failing/retrying can time out for 2 minutes, enough to hard crash OS X.
that is probably what is happening.
Posted : 21/09/2018 4:53 pm
Topic starter
A disk that is failing/retrying can time out for 2 minutes, enough to hard crash OS X.
that is probably what is happening.
Replacing that hard drive fixed the issue, but it has rebooting has returned.
This is the error I'm getting now, however I only have 4 disks and the Softraid utility reports them all as healthy.
Dec 2 19:21:29 - SoftRAID Driver: One or more of the disks for the volume "ThunderBay" (disk6) is no longer usable. The volume is now locked to prevent data corruption. Please restart your Mac to use this volume again.
Dec 2 19:21:29 - SoftRAID Driver: The SoftRAID volume "ThunderBay" (disk6) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Thoughts?
Posted : 03/12/2018 12:01 pm
We added this alert just for this scenario. Something is causing the IORegistry to change the order of the disks. We can reproduce it in house, by putting drives to sleep, and swapping them. I think it happens in the field when disks eject from the bus, then return, while the system is asleep.
Restart to clear this symptom.
Diable "Put drives to sleep" in Energy Preferences for System Preferences, and it may prevent this issue from happening.
Posted : 03/12/2018 5:37 pm
Topic starter
We added this alert just for this scenario. Something is causing the IORegistry to change the order of the disks. We can reproduce it in house, by putting drives to sleep, and swapping them. I think it happens in the field when disks eject from the bus, then return, while the system is asleep.
Restart to clear this symptom.
Diable "Put drives to sleep" in Energy Preferences for System Preferences, and it may prevent this issue from happening.
I made the change suggested above and it has still crashed twice in the last 24 hours, with the same log messages. It seems like you are on the right track though as the crashing happens when I'm away from the computer for a while, not while I'm using it.
Posted : 04/12/2018 6:36 pm
If this is actually hanging the machine, then perhaps there is another factor here...
Is there a crash log presented (your system shut down improperly... more details)when you restart the machine?
Send us a support file at support at softraid and we can take a look for additional clues.
Posted : 05/12/2018 2:22 pm
Topic starter
I have 29 logs in the last 5 days from /Library/Logs -> CrashReporter -> CoreCapture
This is my wife's computer and she said it often happens when she's away, but yesterday it rebooted while she was working. Each time it's an unexpected reboot, not hanging.
I'll email one of the crash logs.
Posted : 05/12/2018 10:43 pm
If this is actually hanging the machine, then perhaps there is another factor here...
Is there a crash log presented (your system shut down improperly... more details)when you restart the machine?
Send us a support file at support at softraid and we can take a look for additional clues.
I've also faced a similar issue, my problem started immediately after upgrading to Mojave (10.14.3). The drive works fine, but when I eject it form the computer and then unplug it, the second it's disconnected my computer shuts down. Apple support did tests and said it was related to some kernel panic happening related to the software. Should I send my crash logs to you?
Posted : 15/03/2019 2:43 pm
This seems like an issue that was caused by a change in Mojave during the Mojave beta cycle, and was too late to change the bundled version of SoftRAID.
The issue that I think you are describing, only affects the "bundled" version of SoftRAID that is included with OS X.
Have you updated the SoftRAID driver on your system? (we are currently on 5.7.5)
Posted : 15/03/2019 4:15 pm
