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Investigating Problems with Disks
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Hey guys,
I've owned this Thunderbay for just about two years now. One of the drives started giving me issues a few months back, so I stopped using it. I didn't want to risk losing data. I finally buy a new drive to replace the single one that was on the fritz and now two more are apparently junk? I turn the thing on for the first time in months and I'm hit with error messages out the wazoo, lol. I don't know how to go about solving this, rebuilds fail, mounting fails, validation seems to fail. How in the world am I supposed to sort this out? Is my data cooked?
Posted : 18/03/2023 10:32 pm
These are actual predicted failures, yes. If they were sitting for a while, perhaps the lubricant on the platters hardened. I do not know. It is indeed unusual for 2 drives to start failing simultaneously.(the third drive only has IO errors, that is not necessarily a failure, it means the drive could not complete an IO. My guess is the drive itself is OK.)
Curious, if you had a Power regulator on this enclosure? (Like an APC R-1200)
Since this is APFS, there are no directory repair utilities to get the volume mounting. I would download either Disk Drill, or R-Studio and run it on the volume in trial mode. Then see if it can recover all your data. Probably it can. Both have free trial modes and are fast at recovering files from volumes that cannot mount. So your data should be OK.
It certainly looks like the drives will be under warranty. Seagate will replace them, but not advance replacements. If you bought them from us in the enclosure, OWC can do advance replacements (new not refurbished) on in warranty drives, but only if they were bundled in the enclosure. (We can do that because we certify the drives before selling, which greatly reduces the field failure rates.)
Let us know how it works out.
Posted : 19/03/2023 12:41 am
