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New Release SoftRAID XT 6.2.1 Error - SoftRAID Monitor has stopped functioning properly, and complete non-functionality on latest Big Sur 11.6.4

(@davidk)
Active Member

Just upgraded from SoftRAID XT 6.2.0 to 6.2.1.  Nothing works now.  Upon starting the app, I get a critical error message with the title above, also indicating to quit and relaunch ... which I do, but I just keep getting the same error.

Also, the license field is not accepting the license properly ... It accepts it is a valid version 6 entry, but does not acknowledge it in any of the menus.  But, of course, this is minor compared to losing all functionality.

Everything worked just fine with version 6.2.0, which I must now roll back.

Computer System:  iMac Retina, 27-inch, Late 2015, Intel Core i7, 32GB Memory, running latest Big Sur (11.6.4).

Addendum:  The 6.2.1 kernel driver loads just fine, and can be seen with kextstat.

Quote
Topic starter Posted : 14/02/2022 4:39 pm
(@softraid-support)
Member Admin

Can you even run 6.2?

 

Please let me know. this is caused by some macOS issue, and if I can track down the cause, we can fix it.

ReplyQuote
Posted : 14/02/2022 9:14 pm
(@davidk)
Active Member

Yes.  We have rolled back to the previous version 6.2.0, and everything works perfectly.

We tried for quite a while to get 6.2.1 to work, including complete removal of 6.2.0 and its kernel extensions, re-booting, and installation from scratch.  Nothing worked, so we were forced to go back to 6.2.0.

 

ReplyQuote
Topic starter Posted : 15/02/2022 7:05 pm
(@softraid-support)
Member Admin

Please attach a 6.2 support file, so I have a baseline to take a look at this issue. thanks

ReplyQuote
Posted : 15/02/2022 9:19 pm
(@davidk)
Active Member

@softraid-support Attached below.

 

ReplyQuote
Topic starter Posted : 16/02/2022 10:24 am
(@softraid-support)
Member Admin

@davidk 

Were you getting a SoftRAID Monitor failed kind of error message, preventing you from running the application? (or was it a SoftRAID application failed message?)

This post was modified 10 months ago by SoftRAID Support
ReplyQuote
Posted : 16/02/2022 10:31 am
(@davidk)
Active Member

@softraid-support 

When launching SoftRAID 6.2.1, it immediately showed an error window indicating the Monitor failure.  Then, after closing this error window, the app just quits completely, preventing it from running.

ReplyQuote
Topic starter Posted : 16/02/2022 10:40 am
(@softraid-support)
Member Admin

@davidk 

So you were never able to install the driver? Or, was this the behavior after updating the driver and restarting?

ReplyQuote
Posted : 16/02/2022 11:14 am
(@davidk)
Active Member

@softraid-support 

 

The 6.2.1 driver did install. As mentioned above, we verified with kextstat.  The failure occurs when trying to actually launch the app.

ReplyQuote
Topic starter Posted : 16/02/2022 1:54 pm
(@softraid-support)
Member Admin

@davidk 

My guess is this was a quarantine issue. You downloaded the new version from inside the older version of SoftRAID?

ReplyQuote
Posted : 16/02/2022 5:53 pm
(@davidk)
Active Member

@softraid-support 

The first time we upgraded, it was from within the existing 6.2.0 version.  After that failed, and after several efforts to get that one to work, we decided to uninstall and wipe SoftRAID and its kernel extensions from the system.  We then downloaded a fresh copy of 6.2.1, and installed it from scratch, which ended up in the error thread that you are now reading.  We then wiped out all of SoftRAID 6.2.1 like we did for 6.2.0, and installed the older 6.2.0 from scratch (which works fine).

ReplyQuote
Topic starter Posted : 16/02/2022 7:07 pm
(@softraid-support)
Member Admin

@davidk 

thanks. I think there is a quarantine issue, which I need to figure out what triggers it. I had I think 2 or 3 users so far with your problem. (out of thousands)

 

ReplyQuote
Posted : 16/02/2022 11:17 pm
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