Notifications
Clear all
Big Sur Issues
12
Posts
2
Users
0
Reactions
804
Views
Topic starter
Just upgraded from SoftRAID XT 6.2.0 to 6.2.1. Nothing works now. Upon starting the app, I get a critical error message with the title above, also indicating to quit and relaunch ... which I do, but I just keep getting the same error.
Also, the license field is not accepting the license properly ... It accepts it is a valid version 6 entry, but does not acknowledge it in any of the menus. But, of course, this is minor compared to losing all functionality.
Everything worked just fine with version 6.2.0, which I must now roll back.
Computer System: iMac Retina, 27-inch, Late 2015, Intel Core i7, 32GB Memory, running latest Big Sur (11.6.4).
Addendum: The 6.2.1 kernel driver loads just fine, and can be seen with kextstat.
Posted : 14/02/2022 5:39 pm
Can you even run 6.2?
Please let me know. this is caused by some macOS issue, and if I can track down the cause, we can fix it.
Posted : 14/02/2022 10:14 pm
Topic starter
Yes. We have rolled back to the previous version 6.2.0, and everything works perfectly.
We tried for quite a while to get 6.2.1 to work, including complete removal of 6.2.0 and its kernel extensions, re-booting, and installation from scratch. Nothing worked, so we were forced to go back to 6.2.0.
Posted : 15/02/2022 8:05 pm
Please attach a 6.2 support file, so I have a baseline to take a look at this issue. thanks
Posted : 15/02/2022 10:19 pm
Topic starter
Posted : 16/02/2022 11:24 am
Were you getting a SoftRAID Monitor failed kind of error message, preventing you from running the application? (or was it a SoftRAID application failed message?)
This post was modified 4 years ago by SoftRAID Support
Posted : 16/02/2022 11:31 am
Topic starter
When launching SoftRAID 6.2.1, it immediately showed an error window indicating the Monitor failure. Then, after closing this error window, the app just quits completely, preventing it from running.
Posted : 16/02/2022 11:40 am
So you were never able to install the driver? Or, was this the behavior after updating the driver and restarting?
Posted : 16/02/2022 12:14 pm
Topic starter
The 6.2.1 driver did install. As mentioned above, we verified with kextstat. The failure occurs when trying to actually launch the app.
Posted : 16/02/2022 2:54 pm
My guess is this was a quarantine issue. You downloaded the new version from inside the older version of SoftRAID?
Posted : 16/02/2022 6:53 pm
Topic starter
The first time we upgraded, it was from within the existing 6.2.0 version. After that failed, and after several efforts to get that one to work, we decided to uninstall and wipe SoftRAID and its kernel extensions from the system. We then downloaded a fresh copy of 6.2.1, and installed it from scratch, which ended up in the error thread that you are now reading. We then wiped out all of SoftRAID 6.2.1 like we did for 6.2.0, and installed the older 6.2.0 from scratch (which works fine).
Posted : 16/02/2022 8:07 pm
thanks. I think there is a quarantine issue, which I need to figure out what triggers it. I had I think 2 or 3 users so far with your problem. (out of thousands)
Posted : 17/02/2022 12:17 am
