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[Sticky] Running Big Sur (beta) on Intel Macs

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(@iftibashir)
Eminent Member

How close are we to the full final release?

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Posted : 13/02/2021 12:23 pm
(@softraid-support)
Member Admin

Cannot say. When the User Interface elements are in place, we may be ready, depending on other factors. Its too early to predict.

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Topic starter Posted : 13/02/2021 3:46 pm
(@dfortney)
Trusted Member

Updated to latest 52 with one installation issue... after it installs and you must go to security and allow OWC again and then you update the driver the OS says it needs to restart for it to take effect however if you click restart in that popup it then errors out saying SoftRaid cancelled restart, 'try again' doesn't work.  It seem you must first manually close the splash screen SoftRaid is displaying that has the 'don't show this on startup' checkbox in it which to be honest it should either default to off or remember that I unchecked that last time or even realize this window is unnecessary for an update since it was shown to the user before most certainly.  In any case those popup windows should never cancel an OS restart.  It is just a clunky experience for the update process.

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Posted : 14/02/2021 5:19 pm
(@softraid-support)
Member Admin

understand and agree. this is on the list for UI enhancements. thanks!

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Topic starter Posted : 14/02/2021 6:06 pm
dfortney liked
(@dfortney)
Trusted Member

Did you guys improve the beta pop-ups in 52 because I am still getting random pop ups daily.

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Posted : 16/02/2021 10:51 am
(@softraid-support)
Member Admin

No, unfortunately. Your SoftRAID Monitor must be crashing, as the beta should not be alerting daily.'What if you change the preferences for updates to "Never", just to see if it makes a difference?

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Topic starter Posted : 16/02/2021 12:44 pm
(@dfortney)
Trusted Member

not seeing any crashes in the logs...

Screen Shot 2021 02 16 at 2.04.23 PM
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Posted : 16/02/2021 1:04 pm
(@softraid-support)
Member Admin

Look in Console for "diagnostic reports" and browse looking for SoftRAID Monitor crashes. They won't be in the System Log.

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Topic starter Posted : 16/02/2021 1:39 pm
(@dfortney)
Trusted Member

Yep, nothing there either...

Screen Shot 2021 02 16 at 2.52.12 PM
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Posted : 16/02/2021 1:52 pm
(@softraid-support)
Member Admin

OK, not sure what I can offer then. I will try to find where to look.

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Topic starter Posted : 16/02/2021 4:45 pm
(@dfortney)
Trusted Member

just happened again...

Screen Shot 2021 02 17 at 10.23.15 PM
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Posted : 17/02/2021 9:24 pm
(@softraid-support)
Member Admin

Problem is I cannot replicate this in house yet. Whatever is broken in your case, does not happen on a clean system (which is what I test on). I need to reproduce it, so it can be fixed.

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Topic starter Posted : 18/02/2021 2:01 am
(@dfortney)
Trusted Member

Just popped up again and I have been actively using the machine the whole time including audio actually playing from the external raid drive... no hiccups in the audio and SoftRaid didn't crash or anything.  It just seems like you have a timer in your code that triggers the pop-up daily.  If you think this isn't the case probably there is a branch of logic someone forgot to remove.  Maybe just do a full deep dive code review of the popup code and you will find the weird edge case.

It does look like the monitor initiated a SMART test on all disks when it happened.  Is the popup logic in the callback of this test somehow?

Screen Shot 2021 02 19 at 2.10.14 PM

 

 

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Posted : 19/02/2021 1:13 pm
(@softraid-support)
Member Admin

@dfortney

This is exactly what I would expect if either the driver or Monitor crashed.

Can you check console.app for any SoftRAID Monitor, or SoftRAID kext crashes?

(Probably in one of the diagnostic reports folders)

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Topic starter Posted : 19/02/2021 1:22 pm
(@dfortney)
Trusted Member

@softraid-support yeah nothing in the console about SoftRaid or anything even close. is the smart scan triggered on a timer ever?

Screen Shot 2021 02 19 at 2.26.13 PM
Screen Shot 2021 02 19 at 2.24.30 PM
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Posted : 19/02/2021 1:27 pm
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