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[Sticky] Running Big Sur (beta) on Intel Macs

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(@softraid-support)
Posts: 8006
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No, unfortunately. Your SoftRAID Monitor must be crashing, as the beta should not be alerting daily.'What if you change the preferences for updates to "Never", just to see if it makes a difference?

 
Posted : 16/02/2021 1:44 pm
(@dfortney)
Posts: 108
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not seeing any crashes in the logs...

Screen Shot 2021 02 16 at 2.04.23 PM
 
Posted : 16/02/2021 2:04 pm
(@softraid-support)
Posts: 8006
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Look in Console for "diagnostic reports" and browse looking for SoftRAID Monitor crashes. They won't be in the System Log.

 
Posted : 16/02/2021 2:39 pm
(@dfortney)
Posts: 108
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Yep, nothing there either...

Screen Shot 2021 02 16 at 2.52.12 PM
 
Posted : 16/02/2021 2:52 pm
(@softraid-support)
Posts: 8006
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OK, not sure what I can offer then. I will try to find where to look.

 
Posted : 16/02/2021 5:45 pm
(@dfortney)
Posts: 108
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just happened again...

Screen Shot 2021 02 17 at 10.23.15 PM
 
Posted : 17/02/2021 10:24 pm
(@softraid-support)
Posts: 8006
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Topic starter
 

Problem is I cannot replicate this in house yet. Whatever is broken in your case, does not happen on a clean system (which is what I test on). I need to reproduce it, so it can be fixed.

 
Posted : 18/02/2021 3:01 am
(@dfortney)
Posts: 108
Estimable Member
 

Just popped up again and I have been actively using the machine the whole time including audio actually playing from the external raid drive... no hiccups in the audio and SoftRaid didn't crash or anything.  It just seems like you have a timer in your code that triggers the pop-up daily.  If you think this isn't the case probably there is a branch of logic someone forgot to remove.  Maybe just do a full deep dive code review of the popup code and you will find the weird edge case.

It does look like the monitor initiated a SMART test on all disks when it happened.  Is the popup logic in the callback of this test somehow?

Screen Shot 2021 02 19 at 2.10.14 PM

 

 

 
Posted : 19/02/2021 2:13 pm
(@softraid-support)
Posts: 8006
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@dfortney

This is exactly what I would expect if either the driver or Monitor crashed.

Can you check console.app for any SoftRAID Monitor, or SoftRAID kext crashes?

(Probably in one of the diagnostic reports folders)

 
Posted : 19/02/2021 2:22 pm
(@dfortney)
Posts: 108
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@softraid-support yeah nothing in the console about SoftRaid or anything even close. is the smart scan triggered on a timer ever?

Screen Shot 2021 02 19 at 2.26.13 PM
Screen Shot 2021 02 19 at 2.24.30 PM
 
Posted : 19/02/2021 2:27 pm
(@dfortney)
Posts: 108
Estimable Member
 

@softraid-support

Screen Shot 2021 02 19 at 2.25.54 PM
 
Posted : 19/02/2021 2:27 pm
(@softraid-support)
Posts: 8006
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Topic starter
 

@dfortney

The SMART test is every 24 hours, or when the application is launched. It should not be checked any more frequent than that.

I will check if we can release a debug version for you to help investigate.

This post was modified 3 years ago by SoftRAID Support
 
Posted : 19/02/2021 2:31 pm
dfortney reacted
(@dfortney)
Posts: 108
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@softraid-support  ok then it might be working because it seems to happen every day at least once.  I thought you were planning to reduce it.

 
Posted : 19/02/2021 2:41 pm
(@softraid-support)
Posts: 8006
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@dfortney

We did not cut it yet. Other priorities. But it should not come up every restart. I wanted once a week. I don't think we got that in.

 
Posted : 19/02/2021 4:50 pm
dfortney reacted
(@dfortney)
Posts: 108
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@softraid-supportok well that explains it then... i thought you had

 
Posted : 19/02/2021 5:37 pm
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