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SoftRid XT for OWC ThunderBlade and Big Sur final version

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(@softraid-support)
Member Admin

@yrsued

Its hard to debate the merits of software vs hardware RAID. I did check a couple other hardware RAID enclosures sold from 2014-2017. Obsolete, good luck getting support.

We have supporting your hardware for years after warranty expired. I know you feel software RAID should be treated the same as hardware RAID, but they are very different. There are many advantages to software RAID, but it has to be maintained.

 

Thanks for your blunt feedback, I do pass on feedback to upper management.

 

This post was modified 2 years ago 2 times by SoftRAID Support
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Posted : 14/04/2021 5:30 pm
(@yrsued)
Active Member

@softraid-support

 

No, it was free, the Tech on the Phone guided me to get the upgrade!!

I am VERY happy now!!

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Posted : 14/04/2021 5:32 pm
(@yrsued)
Active Member

@softraid-support

 

How was I blunt, I said I liked it!!

ReplyQuote
Posted : 14/04/2021 7:05 pm
(@yrsued)
Active Member
Posted by: @softraid-support

@yrsued

Its hard to debate the merits of software vs hardware RAID. I did check a couple other hardware RAID enclosures sold from 2014-2017. Obsolete, good luck getting support.

We have supporting your hardware for years after warranty expired. I know you feel software RAID should be treated the same as hardware RAID, but they are very different. There are many advantages to software RAID, but it has to be maintained.

 

Thanks for your blunt feedback, I do pass on feedback to upper management.

 

Also, I'm running Softraid XD 6.01, I was running 5.whatver until Apple forced me to upgrade to Big Sur, then I started using the Beta versions of 6

ReplyQuote
Posted : 14/04/2021 7:07 pm
(@copycat73)
New Member

So now I am in the same boat. Automatically upgraded to Big Sur by Apple and then having to use beta versions of SoftRaid for 6 months, where other companies ensure compatibility during the Apple beta phase. So I complied with forced upgrading through all the beta versions, waiting patiently for a final version only to discover that my paid license v5 that I use with my thunder bay 4 mini is not valid anymore. Have to shell out another 99 dollars just to be able to keep using the hardware (obviously I am not going to downgrade my OSX version just for a disk enclosure). Just spent an hour with support asking me 3 times which version of OSX I am running, only to conclude I have to pay up. Guess this unit can go in the trash.

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Posted : 28/04/2021 3:39 am
(@softraid-support)
Member Admin

@copycat73

I guess the alternative for you is change your volumes to RAID 0 and 1 and use Apple RAID. No features, no support, but its free.

 

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Posted : 28/04/2021 11:23 am
(@mountaincat)
Eminent Member

I feel the same way, and you know how it goes, for every upset customer there are 100 others you don't hear about, and they share their story with everyone. You guys have been very on top of getting SoftRAID working, but on the other hand many of us here have been patient, we have helped you, we have downloaded and installed betas, OS betas, and in some cases restored our entire systems just to keep working. We have been in effect the field testers for your efforts. I and many of the people here have been patient with all of this, even though many hours were lost and work not done in order to get to the other side. So when we finally get there, we discover we have to pony up $100, which is almost the retail price, to keep using a piece of hardware that was sold to us as having the very basic function of RAID 5.

I see that many of the people here -- arguable your most committed customers -- are reasonable people and have supported this process. I don't think people realistically believe you can work for free. But -- typically in software, the new people are subsidizing new development, and the existing user base helps through upgrade fees. By charging close to retail for a required upgrade to use the hardware, we are placed into a position of a forced buy. I think you would see better reception if the amount was 50% or less of the retail price. Also, you would be smart to offer a special deal for the first 30 days for those who helped and had to endure months of pain.

In short, I do not think the decisions made on pricing are reasonable. Many of us feel like we got the shaft. And this tarnishes relationships built over many years. Not a smart business move.

This post was modified 2 years ago by MountainCat
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Posted : 28/04/2021 1:45 pm
(@softraid-support)
Member Admin

Your points are noted. Upgrade cycles, especially when we have provided free updates for 7 years, can be controversial. It was not sustainable to continue as before. We are listening with regards to going forward on SoftRAID.

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Posted : 29/04/2021 2:56 am
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Apple Answers AU
(@apple-answers-au)
Active Member
Posted by: @softraid-support

Your points are noted. Upgrade cycles, especially when we have provided free updates for 7 years, can be controversial. It was not sustainable to continue as before. We are listening with regards to going forward on SoftRAID.

@softraid-support I think it's time to STOP listening and ACTIONING instead. This debacle has gone on for far too long.

To add / fuel to the fire /insult to injury/ loyal users off OWC hardware, like myself, are now facing issues where volumes do not mount after installing Ver 6.0.5.

 

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Posted : 03/06/2021 9:01 pm
(@softraid-support)
Member Admin

@apple-answers-au

I am relatively sure these mounting/driver loading issues are Big Sur. Possibly one side effect of "remote" (work at home) development, and a major change in how the drivers work. Each release of Big Sur fixes a few more of these issues. While it is important for macOS to have good "security", it would be nice if a bug fix release could be done, so users get a friendly, consistent experience they expect from a Mac, not the mess it has turned into the past 3-4 years.

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Posted : 04/06/2021 12:36 am
(@bnsrx)
Active Member

@softraid-support hello - I just upgraded to Big Sur 11.4 thinking it was safe, given that 11.0 was released about 6 months ago; immediately Softraid XT fails. I installed Softraid 6.0.5, which works, but now I have only 14 days to use it and no way of entering my OWC serial number - it rejects it before I've even finished entering it.

Can you help?

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Posted : 06/06/2021 3:39 pm
(@softraid-support)
Member Admin

@bnsrx

You need to Upgrade your license. Do so here:

https://software.owcdigital.com/softraid-upgrades/

ReplyQuote
Posted : 07/06/2021 9:51 am
(@bnsrx)
Active Member

Excuse me, I must be confused. 

I bought a RAID that included the software required to operate it, and now you're saying I have to pay $100 to continue to use the hardware I bought, or it will be functionally useless?

I'm sure I must have misread something, because that would be INSANE.

ReplyQuote
Posted : 07/06/2021 5:55 pm
(@softraid-support)
Member Admin

@bnsrx

Software must be updated and maintained. You bought an enclosure that was bundled with SoftRAID software. software has many advantages over hardware RAID, but has to be updated with OS releases. Hardware RAID often requires specific models and firmware (expensive) drives to keep functioning. and controllers go obsolete. SoftRAID can work with any drives, as your purchased drives fail.

 

ReplyQuote
Posted : 08/06/2021 3:06 am
(@bnsrx)
Active Member

@softraid-support well, consider me unimpressed. I’ve never seen anything like this before; it wasn’t made clear at the time of purchase. To essentially brick my hardware if I don’t continue to pay for software upgrades is highway robbery. 

ReplyQuote
Posted : 08/06/2021 6:31 am
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