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Watchdog kernel panics - only with RAID'd SSDs

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(@jupeman)
Active Member

@softraid-support You're awesome for sticking with me on this!  I talked with Apple for another 90 minutes this morning.  They're having me try to sit in safe mode and see what happens.  Obviously this doesn't work for SoftRaid, so I reformatted the drives back and Raid'd with disk utility so that they'd appear under Safe Mode.  We'll see if the machine KPs...

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Topic starter Posted : 23/07/2021 11:20 am
(@softraid-support)
Member Admin

@jupeman

BTW: try cleaning the TB connections if possible (they are really small), with 90% isopropyl alcohol in case there is dust somewhere. They should not be ejecting like that.

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Posted : 23/07/2021 11:58 am
(@jupeman)
Active Member
Posted by: @softraid-support

@jupeman

BTW: try cleaning the TB connections if possible (they are really small), with 90% isopropyl alcohol in case there is dust somewhere. They should not be ejecting like that.

@softraid-support okay, also keep in mind this machine is brand new, so it isn't like dust or other grime has been accumulating...  But I will take all advice.  However, why the disconnect when connected via graphics card but does when connected in multiple different ports on the network card is bizarre, right?  

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Topic starter Posted : 23/07/2021 12:03 pm
 tal
(@tal)
New Member

I've personally found that cleaning TB ports with IPA helps solve many TB issues. If you can use a lint free q-tip (and be extra careful not to damage the ports), even better. Compressed air to blow out any residual liquid and speed up the evaporation process. Also make sure your unit is unplugged when you do this. Make sure the ports are completely dry before testing out the unit again.

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Posted : 23/07/2021 12:20 pm
(@crumpldfoil)
Active Member Customer

If I'm not mistaken, it looks like the same sort of KP I have been getting. Posted in the forum a few months ago. Since, I've attempted disconnecting all peripherals with the exception of my Thunder3 Quad X, and I replaced my RAM as well. Did a clean install of macOS Big Sur, and low and behold, I was fine. For about two weeks. Then the random overnight KPs started again just about every two weeks. June 7, June 24, July 8, and now I'm holding my breath for the next one to happen. It's due any day!

 

Last three KPs attached for fun. Maybe it will help?

 

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Posted : 23/07/2021 1:55 pm
(@softraid-support)
Member Admin

@jupeman

 

that is why I am thinking a piece of dust or something. there should be no reason for ejects on one bus and not the other. Thunderbolt is very sensitive to minor signal interference. give it a try, as the poster points out.

And make sure you are connecting it solidly.

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Posted : 23/07/2021 5:03 pm
(@softraid-support)
Member Admin

@crumpldfoil

What RAID level are you running?

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Posted : 23/07/2021 5:05 pm
(@crumpldfoil)
Active Member Customer

@softraid-support RAID 5

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Posted : 24/07/2021 9:56 pm
(@softraid-support)
Member Admin

@crumpldfoil

Try the beta here, and let me know if you get the same panics:

 

http://www.softraid.com/sr_beta

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Posted : 26/07/2021 12:30 am
(@crumpldfoil)
Active Member Customer

@softraid-support will do. They only happen every 2 weeks or so for me, so I'll keep you posted.

Side note: In another thread I mentioned that the driver/mounting issue appeared resolved for me on 11.5. Issue has reemerged after installing 6.1b3. Volume showed as unmounted, but manually loading the driver resolves it.

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Posted : 26/07/2021 4:05 pm
(@softraid-support)
Member Admin

@crumpldfoil

Do an Uninstall SoftRAID in utilities menu. then clear the cache with these commands in terminal:

sudo kmutil clear-staging
sudo kextcache -i /

Now restart and install SoftRAID again, "Allow" OWC and see if this fixes the driver load issue.

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Posted : 26/07/2021 5:28 pm
(@crumpldfoil)
Active Member Customer

@softraid-support unfortunately the driver still required manual loading after following the steps above.

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Posted : 30/07/2021 10:20 am
(@softraid-support)
Member Admin

@crumpldfoil

Sorry about that. For many users, 11.5 fixes this. But it is not a "complete" fix. Its possible some older extension(s) is causing this. I do not know if any guaranteed workaround for this, except the terminal to manually load the driver. Hopefully this will be fixed in Big Sur, rather than Monterey.

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Posted : 30/07/2021 1:41 pm
(@crumpldfoil)
Active Member Customer

@softraid-support - I'm going on a month now with zero watchdog kernel panics... I hate to even mention it and put the idea into the universe, but just maybe the panics are resolved with 6.1. Any ETA for the next beta? Getting a little nervous since b3 stops working in 12 days. :-) 

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Posted : 02/09/2021 12:01 pm
(@softraid-support)
Member Admin

@crumpldfoil

We are just doing internal betas at the present, but hopefully, next week we will have a new beta with some additional features.

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Posted : 02/09/2021 3:09 pm
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