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(@softraid-support)
Member Admin

If your problem type is not listed above, post here

Quote
Topic starter Posted : 09/06/2021 3:54 pm
Apple Answers AU
(@apple-answers-au)
Active Member

After upgrading to macOS 12.0.1 (21A559) on our Intel iMac we keep getting SoftRAID Internal errors. Even after reinstalling SR6.2 the error persist.

Screen Shot 2021 11 14 at 9.03.29 am
1039 Screen Shot 2021 11 14 at 08 42 38

 

This issue is also aparent on our macOS 12.1 Beta 2 partition on the same machine.

ReplyQuote
Posted : 13/11/2021 7:11 pm
(@softraid-support)
Member Admin

@apple-answers-au

Thanks, I will not answer your second post.

Try manually deleting the SoftRAID driver components, as below using terminal. Hopefully that will straighten this out.

 

How to manually Remove/uninstall the SoftRAID driver and components:

Paste each command line below into the terminal application. You will need your normal admin password for some steps.

Delete the SoftRAID driver:
sudo rm -r /Library/Extensions/SoftRAID.kext
sudo touch /Library/Extensions
sudo kextcache -fu /

Now, Restart your computer

Remove the daemon and SoftRAID Monitor:
sudo rm /Library/LaunchDaemons/com.softraid.softraidd.plist
sudo rm /Library/LaunchAgents/com.softraid.SoftRAIDMonitor.plist

Remove the SoftRAID application support directory:
sudo rm -r /Library/Application\ Support/SoftRAID

Remove all the SoftRAID preferences:
defaults delete com.softraid.SoftRAID

Remove preference files
sudo rm -r com.softraid.com

reset the extensions caches:
sudo kmutil clear-staging
sudo kextcache -i /

Restart the Mac. SoftRAID volumes will no longer mount on the desktop, but that is temporary, until you reinstall the driver.

When you run SoftRAID to install the driver, do not immediately restart. wait until the dialog box pops up to go to System Preferences/Security. "Allow" OWC as an Identified developer, now restart later when you quit System Preference, go to SoftRAID and restart.

ReplyQuote
Topic starter Posted : 13/11/2021 10:20 pm
Apple Answers AU
(@apple-answers-au)
Active Member

@softraid-support RESOLVED. Thanks.

This has become a recurring issue with almost every update.

Maybe it's about time a simple UnInstaller is included with each release. 🤔 🤔

ReplyQuote
Posted : 18/11/2021 9:23 pm
(@softraid-support)
Member Admin

@apple-answers-au

I tend to agree, but these things should not be necessary, if macOS was consistent in behavior. Engineering pushes back, "Apple is going to fix this", but it is taking them forever.

ReplyQuote
Topic starter Posted : 18/11/2021 10:16 pm
(@mark-dobson)
Active Member

I'm also encountering this problem 'An internal part of the SoftRAID Monitor has stopped functioning properly etc etc'

I've created two support requests and have had no response at all and came across this thread. I carried out the Terminal advice posted above and at the end of the process which involves 2 restarts and having reinstalled the driver when prompted got exactly the same spinning ball and 'An internal part of the SoftRAID Monitor has stopped functioning properly etc etc' message

Are there any other suggestions for fixing this problem? 

ReplyQuote
Posted : 24/11/2021 5:43 am
(@softraid-support)
Member Admin

@mark-dobson

What link did you use to create the support tickets? Maybe there is a broken page somewhere.

Send me a supprot file from the terminal:

softraidtool generatereport ~/Desktop/11.24.21.Mark.Dobson.sr_supt

Just paste this in, enter, then attach.

ReplyQuote
Topic starter Posted : 24/11/2021 3:04 pm
(@mark-dobson)
Active Member

Thank's for getting back to me -  I submitted support requests from the main support dropdown at the top of this page.

 

Have provided Terminal report in a word doc.

 

ReplyQuote
Posted : 25/11/2021 12:18 am
(@softraid-support)
Member Admin

@mark-dobson

The terminal command will create a file on the desktop. Attach it here.

I will get the webmaster to review these pages, thanks

ReplyQuote
Topic starter Posted : 25/11/2021 2:52 am
(@mark-dobson)
Active Member

Thanks - have you now received my Terminal report that I attached as a word doc? 

ReplyQuote
Posted : 25/11/2021 7:30 am
(@softraid-support)
Member Admin

@mark-dobson

Where? You cannot attach .doc to the forum, just txt. Can you save the word file as .txt? and attach it?

ReplyQuote
Topic starter Posted : 25/11/2021 11:32 am
(@mark-dobson)
Active Member

Sorry not used to this forums protocols - here it is 

 

Last login: Thu Nov 25 20:04:21 on console

 

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

For more details, please visit https://support.apple.com/kb/HT208050.

Marks-iMac-2:~ Mark_MacPro$ softraidtool generatereport ~/Desktop/11.24.21.Mark.Dobson.sr_supt

Executing: /usr/bin/kmutil showloaded

No variant specified, falling back to release

2021-11-25 20:07:39.638 system_profiler[829:10937] ### System cache - language has changed...

2021-11-25 20:07:39.639 system_profiler[829:10937] building SYSTEM cache...

2021-11-25 20:07:39.680 system_profiler[829:10937] Filtering out duplicate preference bundle "/System/Library/PreferencePanes/PrintAndFax.prefPane"

2021-11-25 20:07:39.681 system_profiler[829:10937] Preference bundle "/System/Library/PreferencePanes/EnergySaver.prefPane" is missing identifier

2021-11-25 20:07:39.706 system_profiler[829:10937] ### User cache - language list has changed ...

2021-11-25 20:07:39.707 system_profiler[829:10937] building USER cache...

2021-11-25 20:07:39.770 system_profiler[847:11039] SPUSBDevice: IOCreatePlugInInterfaceForService failed 0xe00002be

2021-11-25 20:07:39.771 system_profiler[847:11039] SPUSBDevice: IOCreatePlugInInterfaceForService failed 0xe00002be

2021-11-25 20:07:39.772 system_profiler[847:11039] SPUSBDevice: IOCreatePlugInInterfaceForService failed 0xe00002be

2021-11-25 20:07:39.773 system_profiler[847:11039] SPUSBDevice: IOCreatePlugInInterfaceForService failed 0xe00002be

2021-11-25 20:07:39.826 AllowPasswordPref[865:11110] error == Error Domain=com.apple.LocalAuthentication Code=-12 "No paired accessory." UserInfo={NSDebugDescription=No paired accessory., NSLocalizedDescription=Biometric accessory is not paired., BiometryType=1} isSupported ==  1

2021-11-25 20:07:39.826 AllowPasswordPref[865:11110] Hardware Check err == 1

2021-11-25 20:07:39.839 AllowPasswordPref[865:11110] Result 1

Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.fGCvVV - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.5YqW25 - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.6ECOlq - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.GB9g4i - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.ef02QB - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.LT9JnZ - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.jrsHjD - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.wJhPMu - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.Gg34n0 - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.b7RpBV - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.QTdfvN - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.wJfnCd - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Marks-iMac-2:~ Mark_MacPro$ 

ReplyQuote
Posted : 25/11/2021 2:09 pm
(@softraid-support)
Member Admin

@mark-dobson

The command never created a file on the desktop?

Lets try one more time, with the sudo command (will require your admin password)

sudo softraidtool generatereport ~/Desktop/11.24.21.Mark.Dobson.sr_supt

 

ReplyQuote
Topic starter Posted : 25/11/2021 4:55 pm
(@mark-dobson)
Active Member

Ok - so that worked I hoped - thanks for your patience 

ReplyQuote
Posted : 26/11/2021 1:41 am
(@softraid-support)
Member Admin

Lets try removing all the components. Just follow these instructions:

How to manually Remove/uninstall the SoftRAID driver and components:

Paste each command line below into the terminal application. You will need your normal admin password for some steps.

Delete the SoftRAID driver:
sudo rm -r /Library/Extensions/SoftRAID.kext
sudo touch /Library/Extensions
sudo kextcache -fu /

Now, Restart your computer

Remove the daemon and SoftRAID Monitor:
sudo rm /Library/LaunchDaemons/com.softraid.softraidd.plist
sudo rm /Library/LaunchAgents/com.softraid.SoftRAIDMonitor.plist

Remove the SoftRAID application support directory:
sudo rm -r /Library/Application\ Support/SoftRAID

Remove all the SoftRAID preferences:
defaults delete com.softraid.SoftRAID

Remove preference files
sudo rm -r com.softraid.com

reset the extensions caches:
sudo kmutil clear-staging
sudo kextcache -i /

Restart the Mac. SoftRAID volumes will no longer mount on the desktop, but that is temporary, until you reinstall the driver.

When you run SoftRAID to install the driver, do not immediately restart. wait until the dialog box pops up to go to System Preferences/Security. "Allow" OWC as an Identified developer, now restart later when you quit System Preference, go to SoftRAID and restart.

ReplyQuote
Topic starter Posted : 26/11/2021 10:51 am
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