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(@ericf)
Active Member

@softraid-support. I followed these instructions and it did not help at all.  

My issue is that my enclosure takes about a minute to wake up for access, so the entire computer hangs.  I did not have this problem on my old Intel Macbook Pro 16"  running Monterey.  Only with the M1.

OWC ThunderBay 4 RAID 5 Four-Bay, 16" Macbook Pro Apple M1 Max, Monterey 12.0.1

 

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Posted : 26/11/2021 2:27 pm
(@softraid-support)
Member Admin

@ericf

This seems like a separate issue.

Can you save the panic report and attach it?

In SoftRAID RAID preferences, there is a "time out" value. Change the setting to 2 minutes. Does that help?

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Topic starter Posted : 26/11/2021 3:12 pm
(@ericf)
Active Member

 

Screen Shot 2021 11 26 at 1.27.30 PM

 

Screen Shot 2021 11 26 at 1.27.35 PM
Screen Shot 2021 11 26 at 1.37.12 PM

 

@softraid-support. The time out setting did not help. By panic report, are you referring to a kernel panic?  that is not happening.

What is happening is that I will be working on an image in photoshop.  when I do something disk specific, like hit "save", photoshop is waiting for the enclosure to respond.  this is what I see in softraid.  It slowly recognizes one drive at a time, until it finally sees all 4 and then works properly.

 

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Posted : 26/11/2021 3:39 pm
(@softraid-support)
Member Admin

@ericf

And you have sleep set to never and uncheck "put drives to sleep"?

 

All sleep functionality is controlled by macOS, not SoftRAID.

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Topic starter Posted : 26/11/2021 4:35 pm
(@ericf)
Active Member

@softraid-support.  The Thunderbay is the only thing that won't respond.  everything else works as expected, and is just being held up by the drive.

Screen Shot 2021 11 26 at 2.46.43 PM

This is all happening while I am working, not with the computer unattended.

 

This post was modified 1 year ago by ericf
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Posted : 26/11/2021 4:46 pm
(@softraid-support)
Member Admin

@ericf

If you set sleep to never, what happens?

the SoftRAID driver is not involved with sleep settings. If there is one drive in a volume that takes a long time to wake up, however, that could be triggering this.

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Topic starter Posted : 26/11/2021 7:53 pm
(@ericf)
Active Member

@softraid-support Interestingly, I had this drive running through the OWC Thunderbolt 3 dock.  That has always been my setup and performed great on my Intel MBP.  After my last message, I took a chance and connected the RAID directly to the computer, and now there is no more issue.  

Of course that means that I still have a problem with the dock not working correctly, not liking Monterey, or interfering with communication to the RAID.  

 

My next step will be to disconnect everything else from the dock and test the drive on it again, but that will have to wait until tomorrow.

This post was modified 1 year ago by ericf
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Posted : 26/11/2021 8:18 pm
(@softraid-support)
Member Admin

@ericf

Please post with progress. (give a very short summary, as these threads get long and it will be easier for me to know what we are working on!)

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Topic starter Posted : 26/11/2021 11:22 pm
(@ericf)
Active Member

@softraid-support. I may not have a problem anymore.  I ran first aid on my other 3 drives that were sharing the dock, and my time machine drive failed.  After I removed that one, I have had good performance.  it's a curious coincidence, but i'll take it.

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Posted : 28/11/2021 11:48 am
(@mark-dobson)
Active Member

Thanks for your response. I'm afraid that your Terminal instructions don't resolve the issue of 'SoftRAID Error - an internal part of the Softraid Monitor has stopped functioning properly. . . . etc etc'

I've tried this several times and always come back to the same place. This is most frustrating as I cannot access any of my work projects and have deadlines coming up.

 

I am attaching a fresh Terminal report in the hope that you can resolve this issue 

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Posted : 29/11/2021 5:30 am
(@softraid-support)
Member Admin

@mark-dobson

Manually removing everything generally works.

Lets also try removing three obsolete drivers:

sudo rm -r /Library/Extensions/JMicronATA.kext

sudo rm -r /Library/Extensions/SiLabsUSBDriver.kext

sudo rm -r /Library/Extensions/SiLabsUSBDriver64.kext

Then try the SoftRAID terminal commands again.

I am guessing after you run through the commands, you can install SoftRAID, but the final restart is when you get the error?

If you launch a second time, same message?

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Topic starter Posted : 29/11/2021 9:48 am
(@mark-dobson)
Active Member

ok - thanks - I've run your new commands and then run the terminal commands again.

On launching the app it says it wants to install a helper tool - when I put my password in it then crashes - disappears - I've then relaunched the computer and the same thing happens

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Posted : 29/11/2021 10:25 am
(@softraid-support)
Member Admin

@mark-dobson

That may be a clue, let me ask engineering if that helps...

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Topic starter Posted : 29/11/2021 11:11 am
(@ericf)
Active Member

@softraid-support. I thought my problems were over, but last night I got an error that there was a problem with one of my volumes, my disk was locked, an I hshould restart my computer to back up, but nothing seemed wrong.  now my softraid looks like this, which is concerning since I have a RAID 5.

I am backed up, but I don't know what to do.

Screen Shot 2021 11 30 at 8.55.53 AM
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Posted : 30/11/2021 11:01 am
(@softraid-support)
Member Admin

@ericf

Go to System Preferences/Security/Privacy/Full Disk Access, unlock the pane and drop SoftRAID app into the Full Disk Access pane.

 

That will fix the user interface, as SoftRAID app cannot access the disks otherwise.

The volume lock message was because the disks "renumbered" probably during sleep and the volume was locked by the SoftRAID driver to prevent data corruption.

This post was modified 1 year ago by SoftRAID Support
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Topic starter Posted : 30/11/2021 12:24 pm
ericf liked
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