[Sticky] Monterey Other issues
@softraid-support. I followed these instructions and it did not help at all.
My issue is that my enclosure takes about a minute to wake up for access, so the entire computer hangs. I did not have this problem on my old Intel Macbook Pro 16" running Monterey. Only with the M1.
OWC ThunderBay 4 RAID 5 Four-Bay, 16" Macbook Pro Apple M1 Max, Monterey 12.0.1
@softraid-support. The time out setting did not help. By panic report, are you referring to a kernel panic? that is not happening.
What is happening is that I will be working on an image in photoshop. when I do something disk specific, like hit "save", photoshop is waiting for the enclosure to respond. this is what I see in softraid. It slowly recognizes one drive at a time, until it finally sees all 4 and then works properly.
If you set sleep to never, what happens?
the SoftRAID driver is not involved with sleep settings. If there is one drive in a volume that takes a long time to wake up, however, that could be triggering this.
@softraid-support Interestingly, I had this drive running through the OWC Thunderbolt 3 dock. That has always been my setup and performed great on my Intel MBP. After my last message, I took a chance and connected the RAID directly to the computer, and now there is no more issue.
Of course that means that I still have a problem with the dock not working correctly, not liking Monterey, or interfering with communication to the RAID.
My next step will be to disconnect everything else from the dock and test the drive on it again, but that will have to wait until tomorrow.
@softraid-support. I may not have a problem anymore. I ran first aid on my other 3 drives that were sharing the dock, and my time machine drive failed. After I removed that one, I have had good performance. it's a curious coincidence, but i'll take it.
Thanks for your response. I'm afraid that your Terminal instructions don't resolve the issue of 'SoftRAID Error - an internal part of the Softraid Monitor has stopped functioning properly. . . . etc etc'
I've tried this several times and always come back to the same place. This is most frustrating as I cannot access any of my work projects and have deadlines coming up.
I am attaching a fresh Terminal report in the hope that you can resolve this issue
Manually removing everything generally works.
Lets also try removing three obsolete drivers:
sudo rm -r /Library/Extensions/JMicronATA.kext
sudo rm -r /Library/Extensions/SiLabsUSBDriver.kext
sudo rm -r /Library/Extensions/SiLabsUSBDriver64.kext
Then try the SoftRAID terminal commands again.
I am guessing after you run through the commands, you can install SoftRAID, but the final restart is when you get the error?
If you launch a second time, same message?
ok - thanks - I've run your new commands and then run the terminal commands again.
On launching the app it says it wants to install a helper tool - when I put my password in it then crashes - disappears - I've then relaunched the computer and the same thing happens
@softraid-support. I thought my problems were over, but last night I got an error that there was a problem with one of my volumes, my disk was locked, an I hshould restart my computer to back up, but nothing seemed wrong. now my softraid looks like this, which is concerning since I have a RAID 5.
I am backed up, but I don't know what to do.
Go to System Preferences/Security/Privacy/Full Disk Access, unlock the pane and drop SoftRAID app into the Full Disk Access pane.
That will fix the user interface, as SoftRAID app cannot access the disks otherwise.
The volume lock message was because the disks "renumbered" probably during sleep and the volume was locked by the SoftRAID driver to prevent data corruption.