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[Sticky] Monterey SoftRAID Beta testing

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(@softraid-support)
Member Admin

@ironpig

Make sure your cables are tightly connected, which can cause that also. The driver cannot cause the disk errors, but will certainly report them (regardless of the cause)

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Topic starter Posted : 27/10/2021 8:38 pm
IronPig liked
(@ironpig)
Active Member

@softraid-support - will do thanks!

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Posted : 27/10/2021 8:40 pm
(@joemikeb)
Trusted Member Customer

I am now running macOS 12.1 beta 1 and this morning I got a message from Apple indicating they believe they have the issue I had reported with SoftRAID drives disconnecting fixed and asking that I test it. Testing may take a few days to be sure one way or the other, but I have my fingers crossed and wanted to let you know in case you had not heard.

______________

Make intentional errors —
Otherwise the Great Spirit
realizes you have fulfilled
your purpose on earth.

— Navajo saying

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Posted : 02/11/2021 3:26 pm
SteveK liked
(@softraid-support)
Member Admin

@joemikeb

Did you hear from a specific person? Or did they give you a "radar" number, or just a case number?

We have not been informed yet, I will check, that would be excellent news.

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Topic starter Posted : 02/11/2021 4:02 pm
SteveK liked
(@joemikeb)
Trusted Member Customer

@softraid-support

None of the above, it was addressed to me with a reference to my Feedback Assistant post

______________

Make intentional errors —
Otherwise the Great Spirit
realizes you have fulfilled
your purpose on earth.

— Navajo saying

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Posted : 02/11/2021 7:31 pm
(@softraid-support)
Member Admin

@joemikeb

Thanks, I will enquire and start doing some testing on this. It is hard to reproduce on clean systems, but if I gather enough enclosures, I should be able to get ejects.

This post was modified 8 months ago by SoftRAID Support
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Topic starter Posted : 02/11/2021 9:19 pm
(@joemikeb)
Trusted Member Customer

@softraid-support

No joy. 😫  After re-enabling put hard drives to sleep when possible and disabling Prevent Mac from sleeping when display sleeps, when I came in this morning there was a message that one of the drives in my array had failed. Additionally Carbon Copy Cloner backups had failed because "the target drives were not available" and the system had restarted during the night. So it appears that not only is the error not fixed, if anything, it is worse.

FYI the Feedback Assistant report number is FB9362019

Note: as long as Put hard disks to sleep is disabled and prevent Mac from sleeping is enabled everything is rock solid stable.

This post was modified 8 months ago 2 times by joemikeb

______________

Make intentional errors —
Otherwise the Great Spirit
realizes you have fulfilled
your purpose on earth.

— Navajo saying

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Posted : 04/11/2021 10:05 am
(@softraid-support)
Member Admin

@joemikeb

Was there a kernel panic report you were able to capture?

 

Sorry about this, this has been around since 2014, actually since day one of Thunderbolt being added to the Mac. I was hoping it was fixed!

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Topic starter Posted : 04/11/2021 10:36 am
(@joemikeb)
Trusted Member Customer
Posted by: @softraid-support

@joemikeb

A: see my prior query about Time Machine

B: What is the expected behavior with Launchpad? (I never use it) Can you add it manually? It does not seem that this is a SoftRAID controlled behavior.

Launchpad, when launched displays the icons for all applications installed in /Applications and the application can be launched by clicking on it icon in Launchpad. In this case, and for whatever reason, the only app that refused to show up was SoftRAID. That was corrected in SoftRAID 6.2. 🤷‍♂️

______________

Make intentional errors —
Otherwise the Great Spirit
realizes you have fulfilled
your purpose on earth.

— Navajo saying

ReplyQuote
Posted : 08/11/2021 9:12 am
(@joemikeb)
Trusted Member Customer
Posted by: @softraid-support

@joemikeb

Was there a kernel panic report you were able to capture?

 

Sorry about this, this has been around since 2014, actually since day one of Thunderbolt being added to the Mac. I was hoping it was fixed!

It appears Apple thought it was fixed but obviously not. There was no kernel report generated, just SoftRAID and CCC reporting failure. My Feedback Assistant report has been updated along with an updated Sysdiagnose report. I am back to the workaround with Energy Saver Prevent your Mac from automatically sleeping ON and Put hard disks to sleep when possible OFF. With those settings both SoftRAID and Carbon Copy Cloner are completely reliable. NOTE: Some of the drives used by CCC are connected via the USB 3.0 ports on my M1 Mac mini and do not go through the Thunderbolt 4 ports. FWIW, I recall similar external drive timeout  issues in the early days of OS X preceding the advent of Thunderbolt that were amenable to the same workaround.

______________

Make intentional errors —
Otherwise the Great Spirit
realizes you have fulfilled
your purpose on earth.

— Navajo saying

ReplyQuote
Posted : 08/11/2021 9:38 am
(@softraid-support)
Member Admin

@joemikeb

This sleep issue has been around for so long I can't remember. At least 10 years. Maybe the entire 10.x cycle.

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Topic starter Posted : 08/11/2021 10:44 am
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