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Hello, volume is no longer mounting after Monterey upgrade. Read through the forum but we don't have an M1 mac, it's a 2018 Macbook Pro. Attached is support file. If someone can please help us we have critical medical files on this drive. Thank you.
Posted : 04/02/2022 2:09 pm
Topic starter
reinstall the SoftRAID driver, (do not immediately restart) and go to System Preferences / Security to "Allow" OWC as an identified developer.
A dialog box should pop up directing you to System Preferences/Security. Go there and "Allow" OWC, before restarting. then click "restart later" in System Preferences, and quit. Go back to SoftRAID and restart.
Posted : 04/02/2022 4:00 pm
@softraid-support yes, we have done that to no avail. We've also fully uninstalled and reinstalled, we've also done csrutil disable, and it still just won't mount. It says Unmounted, we click mount, it tries to do something, then reverts to Unmounted.
Posted : 04/02/2022 4:03 pm
@softraid-support When doing the reinstall of driver, it does not prompt us to allow OWC, and if we go to System Prefs/Security, it does not show up as an option to Allow it.. We have given OWC Full Disk Access as well.
Posted : 04/02/2022 4:09 pm
@softraid-suppo
So, long story short, I realized that maybe the reason it wasn't working was that I had downloaded the free trial driver as opposed to upgrading (I guess the "never expires" claim on the license comes with a caveat. Haha).
So I upgraded, did those two critical steps and made sure the extensions were enabled, and then both external drives mounted without any issues.
Finally!
Posted : 04/02/2022 5:48 pm
Topic starter
My guess is it is a slightly different cause, we never "expire" the SoftRAID driver mounting user volumes. never. Even a long expired beta will mount the volumes. The app will not run, but the driver will mount the volume.
But glad you have it working!
Posted : 04/02/2022 9:06 pm
Hellevator reacted
Topic starter
If you are not getting the dialog, then macOS is blocking the driver by default.
csrutil disable was only for early Catalina and some temporary issues with High Sierra. You do not need to disable it.
Paste this into the terminal and let me know the result:
sudo xattr /Library/Extensions/SoftRAID.kext
Posted : 04/02/2022 9:09 pm
Posted : 04/02/2022 10:30 pm
Topic starter
that is good. You should not have a result.
Paste this in now:
sudo kmutil load -p /Library/Extensions/SoftRAID.kext
Let me know the result.
Posted : 05/02/2022 12:45 am
@softraid-support With b12, every time I open Softraid it prompts me to install the driver, and the Mac tells me the System Extension has been updated and wants me to restart. So I never am able to fully get into Softraid without the system prompting a restart,
Posted : 05/02/2022 7:45 pm
Topic starter
macOS is not updating the extensions cache.
Use uninstall SoftRAID first. Then run SoftRIAD b12 and install the driver. that should fix this issue.
If you do not get the System Preferences dialog, then there is still an issue. the volume cannot mount until macOS enables "Allow" for OWC.
Posted : 05/02/2022 9:15 pm
@softraid-support We've done all of this and tried it on a new computer as well. We aren't getting the popup to allow on any computer. Can someone please contact me? We have urgent medical files to get from this drive and have spent a week now working on this.
Posted : 09/02/2022 2:11 pm
Here's a video showing what's going on. We're now getting errors as you can see in the video here: https://computerhelpla.workplace.datto.com/filelink/41f2b-4311e5d3-78caf8b54b-2
Posted : 09/02/2022 2:33 pm
