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Monterey Issues
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Topic starter
You are just seeing a side effect of the driver not loading.
Open the terminal.app.
Paste this in:
sudo kextstat -b com.softraid.driver.SoftRAID
If you get no result, then paste this in:
sudo kmutil load -p /Library/Extensions/SoftRAID.kext
This tries to force mount the driver. Let me know what the output is.
One more thing to try is running this command:
sudo xattr /Library/Extensions/SoftRAID.kext
This will tell you if the driver is quarantined. No output, means it is not.
On the top items, after you try them, you can call in to macsales support and let them know that you:
Set Startup security to enable third party developers
Never go the allow button
got whatever output you received with the terminal commands.
They may be able to assist. Otherwise, I am the most knowledgeable on these issues, but am email or forum only.
Posted : 09/02/2022 3:21 pm
It looks like it IS quarrantined.
Executing: /usr/bin/kmutil showloaded --bundle-identifier com.softraid.driver.SoftRAID
No variant specified, falling back to release
Index Refs Address Size Wired Name (Version) UUID <Linked Against>
246 0 0xfffffe0006eb8000 0x4000 0x4000 com.softraid.driver.SoftRAID (6.2.1b13) BCBF8264-4AA4-3E72-A2DD-BBC089136C0C <16 5 4 3>
rejuvamarketing@Rejuvas-iMac ~ % sudo xattr /Library/Extensions/SoftRAID.kext
com.apple.quarantine
rejuvamarketing@Rejuvas-iMac ~ %
Posted : 09/02/2022 5:24 pm
Just installed 6.2 over the beta and got the "Allow" option. Drive still not mounting.
Posted : 09/02/2022 6:35 pm
Topic starter
Now it should be able to, the volume will be published. Attach a SoftRAID tech support file.
Was this a newly created volume, when you were having problems loading the driver?
Posted : 10/02/2022 9:33 am
@softraid-support no this is not a new volume. We only started having issues when we upgraded to Monterey. We have now tried it on an older OS and are getting the message “cannot connect to Thunderbolt.” We are getting desperate here.
Posted : 10/02/2022 12:32 pm
Topic starter
Can you send me a SoftRAID tech support file attached? What OS is the older system, was it 10.10 or older?
Posted : 10/02/2022 1:58 pm
Posted : 10/02/2022 2:01 pm
Topic starter
It appears the volume header (that points to the directory), and/or the directory is damaged. SoftRAID is "publishing" the volume for mounting, but macOS is unable to mount it.
Do you have access to Disk Warrior (only runs on 11.x or older, however), which is the best "repair" tool?
Otherwise, you need to recover the data using something like Disk Drill.
If you have access to Disk Warrior, that should be faster, as it repairs the volume, but Disk Drill, or R-Studio are "recovery" apps and have to scan the volume to be able to copy the files to another disk.
Chances are Disk Warrior will work on this issue.
You can also restart, once more and see if it mounts. Notice the "disk identifier" in the volume expanded tile, currently disk8. If you see that, then the SoftRAID driver is working OK and making the volume available to macOS. If it cannot mount at that point, the volume directory or volume header is not healthy enough to enable the volume to mount.
(I will be off line for a few hours, I can respond again when I am back on line.)
Posted : 10/02/2022 2:20 pm
How do we get it to work on an 11.x if we keep getting a "Cannot connect to Thunderbolt" error?
Posted : 10/02/2022 2:40 pm
@softraid-support I have used DiskWarrior to rebuild the volume directory and it still won't mount.
Posted : 10/02/2022 5:54 pm
Topic starter
What computer were you running Disk Warrior on? What was the result? (was it able to replace the directory?)
Send me the exact text, or a jpg of the Thunderbolt error. I don't think i am familiar with it.
Posted : 10/02/2022 11:35 pm
I get the following then it wants to take me to Preview to copy all the files off of the drive, but that would literally take weeks with transfer speeds. Not sure how we can actually get this back up and running. Please advise.
DiskWarrior has successfully built a new directory for the disk named "ThunderBay." The new directory cannot replace the original directory because the original directory was too severely damaged.
It is highly recommended that you backup all of your data from the preview disk.
The original directory is damaged and it was necessary to scavenge the directory to find file and folder data.
Some files that had been lost or thrown away may have been recovered.
The disk was not mounted prior to rebuilding. Only the preview disk will appear if you preview the replacement directory.
Optimizing the Catalog Tree Directory File has increased available disk space.
Comparison of the original and replacement directories could not be performed because the original directory was too severely damaged. It is recommended that you preview the replacement directory.
• All errors in the directory structure such as tree depth, header node, map nodes, node size, node counts, node links, indexes and more have been repaired.
• 24 Files had to be recovered. The Files may have been lost or thrown away. You must inspect the Files to determine the extent of any damage. You must also determine whether the Files should be discarded.
• 24 Files had a directory entry with an incorrect flag that was repaired.
• 1 File had an incorrect allocated size that was repaired.
• 1 File had an incorrect actual size that was repaired.
• 7 missing Folders had to be recreated.
• 40 Folders had an incorrect item count that was repaired.
• 4 Files/Folders had to be moved to the "Rescued Items" folder.
• Incorrect values in the Volume Information were repaired.
• Critical values in the Volume Information were incorrect and were repaired.
• 1 File had an incorrect allocated size that was repaired for backup from the Preview disk.
Disk Information:
Files: 87,910
Folders: 5,705
Free Space: 685.72 GB
Format: Mac OS Extended (Journaled)
Block Size: 8,192
Disk Sectors: 11,719,015,392
Media: Stripe Volume with Distributed Parity (RAID 5)
Time: 2/10/22, 7:23 PM
DiskWarrior Version: 5.2 - N36X-HIIZ-HXHQ
Posted : 11/02/2022 1:20 pm
Topic starter
That is pretty mild damage for Disk Warrior. Surprised it cannot replace with this.
Feel free to run it again, or connected to another macOS system.Sometimtes a second/third attempt works.
The Disk Warrior preview driver is incredibly slow, only useful for copying off small amounts of files.
Disk Drill or R-Studio would copy off at near full speed. But you need to scan the volume and copy it to another disk.
Posted : 11/02/2022 1:27 pm
@softraid-support You're saying with Disk Drill I'd have to copy the entire volume and couldn't choose folders from the volume?
Posted : 11/02/2022 1:57 pm
