@softraid-support Found the culprit: I recently got a Thunderbolt 4 monitor with a 4-port USB-A hub, gigabit ethernet, and a USB-C port for daisy-chai...

How do I get a license to appear in my account? An existing 1-year license just expired, and I had a 3-year license that (eventually) came with an enc...

What is the difference between deactivating and changing the serial number? I assume that deactivating frees up whichever serial number is currently b...

@softraid-support OK, the license in my account now activates as Premium (it still shows as Standard in my account, though). Doesn't this mean that I ...

Yeah, that was the Standard version I downloaded last week in anticipation of the serial number arriving, so the serial number doesn't match what I wa...

I got a serial number today, so that's all set. Still waiting on an answer for the cable and drive sled screws. Is there any way to add the serial n...

@softraid-support It was listed as “New, Open Box”, so hopefully everything will get straightened out. I sent a photo of the bottom of the unit to pro...

@softraid-support Thanks - that appeared to work, but I actually found a Thunderbay Mini 4 TB3 w/SoftRAID on the Specials page, and grabbed it (it was...

@softraid-support Never saw any updates on those enclosures, and now the TB3 enclosures aren't listed in Clearance. I'd be surprised if they all sold ...

Are you referring to the clearance items, or the issue I had with not being notified that the $79.99 upgrade price was a limited-time deal (I can't fi...

Along with the issue that @milopalmer is dealing with (where that item sure looks like it includes SoftRAID unless you go over things very carefully),...

@softraid-support Ah, I think I know what happened. I did get the 50% off coupon, but at the time, I was less than 90 days out from my support expirat...

This is why I'm asking about existing users. I understand your point regarding the first year, but if someone already has a 7.x license, they're not a...

@softraid-support I do get all that, really - I understand the desire for consistent income to support the ongoing engineering investment. What I do...