Common questions and Answers

@softraid-support I don't see that on either of the TB8s inside doors.

@rnb2 

These SoftRAID suggestions involve other departments. I am investigating/making recommendations, but it may take a few days.

@milopalmer 

What is the OWC serial number of the enclosure? (7 digits)

Posted by: @softraid-support

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@rnb2 

These SoftRAID suggestions involve other departments. I am investigating/making recommendations, but it may take a few days.

Are you referring to the clearance items, or the issue I had with not being notified that the $79.99 upgrade price was a limited-time deal (I can't find anywhere that I was ever notified of that)? If I could get a $79.99 upgrade now, or if one of those clearance enclosures came with SoftRAID, I'd likely go for one or the other.

@rnb2 

Lets wait for the enclosure answer first, as that could be a longer license support term.

@softraid-support 2978008230 & 3088000002 for the Used-Like New TB8s I recently received that I expected would have SoftRAID 8 Pro with 3yrs support based on the OWC product page for Used TB8s linked above.

@milopalmer 

PLease attach your invoice (I won't post it)

We have escalated this ,but won't have answers until end of the week likely

@softraid-support The license is still not on my account.

@stefferber 

It will take some time, I am pushing for a formal policy, so everyone like you can get consistent results. Its unlikely to happen before tomorrow.

Use SoftRAID in trial mode in the meantime, its 100% functional

@milopalmer 

This enclosure was specifically not sold with SoftRAID, its about a $130 extra cost for it to be included.
Marketing say they clearly mark ones that do and do not ship with SOftRAID.
We will take a look at the wording, I see in your invloice it shows "raid-ready". not SoftRAID.

One reason we offer non SoftRAID enclsoures is if you are picking up your second Thunderbay, you should not have to buy another license for each one.

I might be able to add a SoftRAID upcharge to your order to include SoftRAID if you want, I have to check, but I think I could arrange it.

@softraid-support It looks like you posted my SNs and Invoice on the forum. Not sure why...

My careful reading of the product page (which is still live) that I purchased from includes the following statements on SoftRAID. Notice they aren't conditional or indicate that there is an add-on expense. Rather it states very clearly it comes with it (i.e., "Bundled with SoftRAID", "OWC Enclosures include 3 yrs SoftRAID"). There is literally nothing else on the page that indicates that it's optional, etc. Seeing 'raid-ready' on the invoice afterwards is hardly clear or contradictory to the product listing page. 

@milopalmer 

My apologies, I missed your image when approving.

Let me raise this point.....

@softraid-support Never saw any updates on those enclosures, and now the TB3 enclosures aren't listed in Clearance. I'd be surprised if they all sold at those prices, but I guess anything is possible.

Moving on to the other option, then - any chance I can still get a license at $79.99, since I never received anything stating that there was a 90-day window to upgrade at that price? The only limited time offer I saw was the 50% off deal, but because it only knocked $5 off of what appeared to be my "normal" upgrade price, I didn't go for it, assuming that the $79.99 upgrade would still be available to me at a later date.

@softraid-support 

You said to post my license numbers and you'd delete this rather than posting. My softraid has no license right now, just expired but I had purchased extra, I was under impression from that and from buying all my gear I'd still have a working license?

I have Softraid V8 installed.

hopefully this helps

@jd1 

All your enclosures seem to be 3-5 years old. thanks for being a steady customer.

Your Last (pro) license just expired, and you can renew for $80. It will cover all devices connected to this computer. (Looks like you have 4+ enclosures) the discount for renewing ends soon, I am not sure when on your license, you may have as long as 45 days to renew, however.

also, if you pick up a new enclosure you get 3 years with all your devices on this computer.