Common questions and Answers

SoftRAID Support · 2024-03-20T14:49:13Z

Here are some common questions. We will add to this list over time. Q. What is SoftRAID Premium? A. SoftRAID Premium is a full version of SoftRAID, including all available features. It includes the ability to create new RAID volumes, access to SoftRAID Monitor, and access to OWC Support. SoftRAID Premium access is maintained with an active subscription. Q. What is SoftRAID Standard? A. Standard is a free tier of SoftRAID that allows full read/write access to your volumes, rebuild capability with the ability to swap disks, and access to OS compatibility updates. You can use SoftRAID Standard when your Premium license expires, or you choose to get a free license. There is no cost to Standard, just get a license by registering. Standard still qualifies for updates to be compatible with your oS. We do not offer technical support for standard, although you can ask questions here at the Forums. We find many users do not want to pay for a RAID application, but simply want their existing RAID volume to continue to work. Or, you may want to share your SoftRAID volume with another user temporarily. Or use your volume at home without purchasing a paid license. SoftRAID Standard offers this option. Q. I already have an active license for SoftRAID 7. What is the cost for SoftRAID 8? A. SoftRAID Premium is a free upgrade for all users with an active support plan. Q. When do I have to renew my Premium License? A. When you purchase a qualified OWC enclosure, you receive free support and all upgrades for 3 years. This includes all future upgrades, including SoftRAID 8. When your support and upgrade plan expires, you need to renew your support to maintain Premium features. If you choose not to renew, you will still get access to SoftRAID Standard features. Q. What happens if my license expires, or I do not want to pay for support? In this case your license will convert to SoftRAID Standard. A Standard license does not qualify for technical support, and has limited features. But Standard will maintain compatibility with newer versions of your OS. Q. If I purchase a new OWC enclosure, can I use the license received with my other enclosures, without paying for each enclosure? A. A SoftRAID Premium license covers the computer, regardless of how many enclosures are connected. This means if you purchase a new enclosure, you receive 3 additional years of Premium, including technical support, email notifications, etc, on ALL your attached enclosures.

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Licensing and Subscription questions

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SoftRAID Support

(@softraid-support)

Posts: 9200

Member Admin

Topic starter

@howdytom

Sorry you feel that. We try our best to have good support and we do work hard on SoftRAID. MacOS has undergone major under the hood changes in the past 5 years and we have worked very hard to keep up and fix issues that arose.

Maybe we can get you back in the future.

Posted : 14/02/2025 10:47 pm

rnb2

(@rnb2)

Posts: 37

Member

How do I get a license to appear in my account? An existing 1-year license just expired, and I had a 3-year license that (eventually) came with an enclosure purchase. That 3-year license activates just fine, but it doesn't show in my account, so I don't know when it expires, etc.

Posted : 11/07/2025 12:26 am

SoftRAID Support

(@softraid-support)

Posts: 9200

Member Admin

Topic starter

@rnb2
SoftRAID app should show when it expired, in Monitor or "about SoftRAID".
First time you renew, you create an account, or use this page to set up your subscription.

https://software.owc.com/license/

Posted : 11/07/2025 11:00 am

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