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(@pisseduser)
Trusted Member
Posted by: @softraid-support

@pisseduser

Our team also wrote Dock Ejector and it has been extremely reliable and stable.

Next week I can ask if there are any similar reports, and we can go from there.

understood.   I can assure you that caused the panic unfortunately 

 

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Topic starter Posted : 13/11/2021 6:18 am
(@softraid-support)
Member Admin

@pisseduser

Did you capture a panic log?

If so, and can save me a SoftRAID support file, we can look at this.

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Posted : 13/11/2021 10:33 am
(@softraid-support)
Member Admin

I spoke to engineering and confirmed we have no known kernel panic issues with Dock ejector. So we need more information.

1. can you run kextstat in the terminal, and find dock ejector? What version is loading? (I am assuming you are running 1.1.4)

2. Are you running Acronis on this system?

3. Can you send me a panic log and SoftRAID tech support file? (save the panic log by after a crash, you get the "report to Apple" dialog box option, click report, then details. Copy that text into a text edit file and attach it here.)

thanks!

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Posted : 15/11/2021 12:24 pm
(@pisseduser)
Trusted Member

@softraid-support

1. ran kextstat and dock ejector did not come up.  Running 1.1.4 as shown from menu bar

2. No

3.

panic(cpu 0 caller 0xfffffe002d1cd988): "DART DART exception SID 0 ERROR_STATUS 0x90000001 ERROR_ADDRESS 0x0000000080008040 (no exceptionInfo)" @AppleT8110DART.cpp:1451
Debugger message: panic
Memory ID: 0x6
OS release type: User
OS version: 21A559
Kernel version: Darwin Kernel Version 21.1.0: Wed Oct 13 1701 PDT 2021; root:xnu-8019.41.5~1/RELEASE_ARM64_T6000
Fileset Kernelcache UUID: 3B2CA3833A09A383D66FB36667ED9CBF
Kernel UUID: 67BCB41B-BAA4-3634-8E51-B0210457E324
iBoot version: iBoot-7429.41.5
secure boot?: YES
Paniclog version: 13
KernelCache slide: 0x00000000241cc000
KernelCache base:  0xfffffe002b1d0000
Kernel slide:      0x00000000249f4000
Kernel text base:  0xfffffe002b9f8000
Kernel text exec slide: 0x0000000024adc000
Kernel text exec base:  0xfffffe002bae0000
mach_absolute_time: 0xa99a01c35
Epoch Time:        sec       usec
  Boot    : 0x6192e938 0x000beef0
  Sleep   : 0x6192f067 0x0000e558
  Wake    : 0x6192f3bf 0x0006afdb
  Calendar: 0x6192f778 0x00001aff
 
 
<snipped>
 
** Stackshot Succeeded ** Bytes Traced 380741 (Uncompressed 940224) **

 

This post was modified 6 months ago by SoftRAID Support
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Topic starter Posted : 15/11/2021 6:16 pm
(@pisseduser)
Trusted Member

@softraid-support setup another new volume with no Dock Ejector and have had no issues at all going on 24 hours. 

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Topic starter Posted : 15/11/2021 6:17 pm
(@softraid-support)
Member Admin

@pisseduser

Can you also attach a tech support file from SoftRAID? the reason is it has all the diagnostic information I am likely to need, rather than have you collect system information.

 

thanks!

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Posted : 15/11/2021 9:11 pm
(@pisseduser)
Trusted Member

@softraid-support

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Topic starter Posted : 16/11/2021 9:12 am
(@softraid-support)
Member Admin

@pisseduser

Thanks, I will research this and get the results to engineering so we can fix this in the next update of Dock Ejector. If the issue is in your system somewhere, I will let you know.

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Posted : 16/11/2021 9:56 am
(@softraid-support)
Member Admin

@pisseduser

We got a system in house that crashes and are working on it. I confirmed in my lab that this is only RAID 5, you can work around it by (temporarily) removing one disk from the array, and that it is indeed a macOS bug. We are going to work with Apple to find a fix for this.

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Posted : 16/11/2021 10:01 am
(@softraid-support)
Member Admin

@pisseduser

Can you try this for me:

Uninstall Acronis (I see the System Interceptor extension)

Uninstall the hornDIS extension (I think an android phone extension)

Uninstall the wireless gaming controllers.

Do you still get the symptoms?
I would reinstall in the following order, assuming you need these (none of the drivers appear to be loaded)

Gaming controllers

HoRNDIS

Acronis

and see which if any, are the triggers. I have this entered as a bug in our database in the meantime.

Another interesting thing, it is possible this is related to the M1 kernel panic issue with RAID 5, this is happening on the Thunderbolt bus on both issues.

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Posted : 16/11/2021 11:51 am
(@pisseduser)
Trusted Member

@softraid-support that’s crazy that it’s showing I have Acronis I had never even heard of it until you mentioned it a few days ago.   Definitely had never installed it and I’ve never owned an android phone either so I don’t know why I have the HoRNDIS either. I don’t need any of those things so I’ll try tonight getting rid of them.  

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Topic starter Posted : 16/11/2021 12:24 pm
(@softraid-support)
Member Admin

@pisseduser

 

use rm -r /(path) to remove. then reset the extensions cache by this:

sudo kmutil clear-staging
sudo kextcache -i /

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Posted : 16/11/2021 9:01 pm
(@softraid-support)
Member Admin

@pisseduser

BTW: When you remove Acronis, this OSX boot volume will go away, I predict.

Its a cosmetic bug, those "volumes" are hidden system volumes, and should never be exposed to the user.

This post was modified 6 months ago 2 times by SoftRAID Support
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Posted : 16/11/2021 11:08 pm
(@pisseduser)
Trusted Member

@softraid-support

so I type in (path) to remove or does something else go there ?

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Topic starter Posted : 16/11/2021 11:12 pm
(@softraid-support)
Member Admin

@pisseduser

Another comment regarding Dock Ejector.

I installed Dock Ejector on an M1 mini. Clean system except for SoftRAID.

Connected 16 drive in multiple Thunderbays.

Connected 2 USB external drives, one bus powered (high power port) and one wall powered.

I do not have a 4K monitor, however. But no issues, no unusual CPU usage, or Memory usage by Dock ejector. I can "eject" all devices, reliably and it is not crashing.

So let me know your test. Perchance do you have an older monitor you can test for a short while? I would be shocked if hte monitor was related, but it is the main difference between my setup and yours. I need more data on this Dock ejector issue before we can attempt a fix, as we need to be able to replicate it in house.

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Posted : 16/11/2021 11:13 pm
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