Softraid 7.5 Helper Tool Install // Application cannot initialize itself correctly

Try "uninstall SoftRAID" from terminal (assuming 6.3 or later:

sudo softraidtool uninstall

restart, run the app, does it work?

@softraid-support 

Successfully uninstalled with "

Uninstalling all SoftRAID components...

SoftRAIDTool: All SoftRAID components uninstalled successfully.  Please move the SoftRAID application to the trash and restart your Mac to complete this operation."

Rebooted and ran the app again. Same error about cannot initialize.

@stratmoen 

OK, so this means the SoftRAID app is unable to write to its folder in /Library/Application Support most likely.

Can you send a support file? You can create one with the terminal.app:

sudo softraidtool generatereport ~/Desktop/6.14.24.Stratmoen.sr_supt

The uninstall removed the soft raid tool but I had a copy of the command line tool. Diagnostic file attached.

@stratmoen 

With 13.3 and later, there is no more need to even install the SoftRAID driver, which is what I was thinking when I asked for the command line. And yes you can do what you did, even run the softRAIDtool in terminal from inside the app.

If you create a new admin account and log in, can you launch SoftRAID and install?

Created a new admin account, launched SoftRaid from that account and the same error encountered.

Was anything found in the log file?

@stratmoen 

No these kinds of errors are usually not logged. It is something in the system, ownerships, etc.

Let me confirm a few things:

You have properly "reduced security" (this is 12.7 with a T2 chip I believe)
Fresh download of the app (in case you copied from another source, MacOS plays hell with apps that have been copied around at times)
You are logged in as an Admin

Does or did your company ever install any IT Management Software?

@softraid-support 

Never installed any IT management software. Reduced security in place and logged in as an Admin. Also as suggested tried creating a new Admin account which did not resolve the issue. Download the same version of SoftRaid, as well as trying a newer version, but this did not solve the issue.

Also reinstalled MacOs via grabbing the full installer from Apple, overwriting the OS, not a fresh install. Didn't help.

@stratmoen 

You did an "install in place", correct (which does not delete any old installed files/settings), not a "second system" install? that will show the issue is in your system, as that will work, but we need to find out what is in your system preventing the app from running.
Clean install means no migrating data. Do you know how to do a second system install? So you can keep your existing system at the same time?

I did an install in place. Is there an easy way to create a new area on the drive for a clean install?

@stratmoen 

Very easy. Here is a video (if it mentions anything about reduced security, ignore it)

https://youtu.be/1o8SKaSFyNo

Essentially:
create a new volume with Disk Utility

Boot into recovery mode, reinstall MacOS, point it to the new volume. do not migrate data, use the same admin name.

Now you have a second clean install that does not affect your main system. it shares space, so only takes up a few GB.

These errors are logged by your app. What is error code 153 and warning 154?

Jun 26 17:50:17 - SoftRAID Application: Warning: code 154 (internal=0)

Jun 26 17:50:17 - SoftRAID Application: Error: code 153 (internal=0)

@stratmoen 

I have no idea. Windows or Mac? If mac, attach a SoftRAID support file.