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(@softraid-support)
Member Admin

@guitarflex 

There are many bugs in macOS these days. Apple needs a bug fix release. High Sierra was the last truly solid release.

With Secure Boot, it is only required to be off with Catalina. After that, you should enable it again.

With so many posts its hard to keep up with where you are. If a volume does not mount on a system, check if there is a "disk Identifier" in the volume tile, like disk8. If it has one, then the volume has been presented to macOS to be mounting. If the driver has not loaded for any reason, then there will not be a disk#.

If an enclosure is not in the SoftRAID disk tile, it is not showing up to macOS, so is a hardware issue. If your enclosure is doing this, it may be faulty, but try a different cable first.

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Posted : 21/08/2022 9:57 am
(@guitarflex)
Eminent Member
Posted by: @softraid-support

With so many posts its hard to keep up with where you are.

Thanks for your help. Sorry if I overwhelmed. But all my questions have been answered so I appreciate that. It's been incredibly difficult doing this alone in a house by myself. Think I'm about ready to forget about it for awhile and use things as they are! Have a great week up ahead!

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Topic starter Posted : 21/08/2022 3:11 pm
(@guitarflex)
Eminent Member
Posted by: @softraid-support

If an enclosure is not in the SoftRAID disk tile, it is not showing up to macOS, so is a hardware issue. If your enclosure is doing this, it may be faulty, but try a different cable first.

Think I'm resigning without worrying anymore about it (as this is an offsite backup drive anyhow). Swapped cables which made no difference. However, took the enclosure to a completely separate computer -- exact same year and model with less RAM --- and the disk mounted immediately upon powering on. Ejected & repeated 3 times to check if it was a fluke. Wasn't a fluke. Consistently mounted with connection to a Thunderbolt 3 dock (this is a third OWC device, connected to the downstairs computer). The difference? The computer down there is still on Catalina and furthermore, it's behind on some Catalina updates that I never installed....and there's no SoftRaid there. I'm not suggesting it's SoftRaid and I want to be very careful to not imply otherwise....I am wondering if it was a Catalina update or Big Sur though. May load SoftRaid on the downstairs computer to check out of curiosity and confirm. Back upstairs, it seems the same enclosure that mounts perfectly upon switching on downstairs cannot be all of a sudden a faulty enclosure upstairs, and because if it was an issue with the ThunderBay ports and a completely independent TB3 Pro dock upstairs (the dock is not connected to the ThunderBay; and the Elite Pro exhibited identical behavior on both, with two separate cables and connections), I'm also ruling out the ThunderBay and TB3 Pro dock too (not to mention the odds of both failing at once would seem infinitesimal).

It's not like I couldn't pull the drive from the Elite Pro if the enclosure turns out to really be faulty and I can't mount the volume on down the line but at this stage I've done everything I can and have to chalk it up to an unresolved, unexplained issue no longer worth the energy at the moment

This post was modified 3 months ago by GuitarFlex
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Topic starter Posted : 21/08/2022 3:49 pm
(@softraid-support)
Member Admin

@guitarflex 

Attach a SoftRAID tech support file from the upstairs computer. I can check it out. It seems like a driver not loading issue.

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Posted : 21/08/2022 4:13 pm
(@guitarflex)
Eminent Member
Posted by: @softraid-support

@guitarflex 

Attach a SoftRAID tech support file from the upstairs computer. I can check it out. It seems like a driver not loading issue.

Thanks. I'm a little unclear on exactly what you'd like but once I understand, will do, and appreciate it (I really don't want to waste your time. I have basically given up but if this can be diagnosed without too much grief, great). When you ask for a SoftRAID tech support file, I'm unclear on what conditions you want me to generate that support file for. Neither the disk nor volume appear in Disk Utility (not just SoftRAID)....until the reliably consistent disconnection/re-connection routine. The volume was created in SoftRAID as a non-RAID volume, so are you asking for the tech support file with the volume mounted or before/without that Elite Pro volume mounted? Would a driver not loading issue cause the disk to remain unrecognized/not present in Disk Utility or only mounting the volume that was created as a SoftRAID volume? If it's the first, that makes sense to me. If it's the second, that's why I started to get annoyed with Apple, particularly because a flip of the switch brings everything up flawlessly on the computer with a soon to be 3-year old operating system that I'll be forced to update by this coming fall whenever security updates for Catalina cease. After all of these many-fold issues since my Big Sur update, maybe I should just go to Monterey and see if it rectifies the situation. It's all very confusing and has tanked my productivity but it's not your fault and thanks for any answer you can offer. Once I know, I'll generate the report file 

This post was modified 3 months ago by GuitarFlex
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Topic starter Posted : 22/08/2022 2:50 pm
(@softraid-support)
Member Admin

@guitarflex 

A SoftRAID tech support file just shows me what macOS thinks is connected, etc. My experienced eye might spot something. It could be a fault in the second floor computer. I was just offering to look.

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Posted : 22/08/2022 6:05 pm
(@guitarflex)
Eminent Member

@softraid-support 

Thanks. Attached is a support file, specifically with the Elite Pro connected but not mounted with the disk not present. If you need me to generate another support file after unplugging/re-connecting the cable (so that the disk and volume show), let me know and I will update.

Also....possibly relevant. Had not thought of this for a second until after spending money to fix what I thought required money to fix....

I had two CFast 2.0 cards for two BlackMagic cameras, but different brands and price points of card. One was a (fairly) cheap Silicon Power CFX 310 (R: 530 MB/s, W:330 MB/s). I had been shooting videos for and bringing them upstairs to load the cards into my OWC TB 3 Pro dock, utilizing the CFast card reader. 

Over the course of over a year (if I ever come across as cranky, it's my failure not yours. I've been developing a web platform for well over 3 years now with large expenses and no immediate ROI, so if my nerves ever get frayed it's my mistake no one else's. The longer this goes on the less time I feel like I have, so if I ever make a mistake in communication, I apologize), the AngelBird AV Pro CF consistently mounted flawlessly. But the Silicon Power....

A few times at first I'd need to re-seat it but no big concerns and didn't happen too often. This was entirely utilizing the SoftRAID ThunderBay with TB3 Pro dock setup upstairs. 

Then one day the Silicon Power wouldn't mount at all. I mean after a day of shooting, it wouldn't load at all. This went on for a considerable amount of time, and it was so alarming that I started to solicit advice from BlackMagic, called OWC support, worked to try to figure out if that was a faulty card, reader incompatibility, software issue, cabling issue even though everything else worked and the Angelbird was still mounting 100 out of 100 times. Eventually, the Silicon Power mounted and I had no idea why. The card had been certified and then was re-certified and had passed with flying colors. .

Tried my luck one more time because I was/am broke and the price of another Angelbird to replace it had increased to $300. So I held out. A week or two later, the Silicon Power wouldn't mount at all. Took somewhere between 30-60 minutes of unplugging and re-connecting until somehow, magically, the card mounted. Got the data off, certified the card again (which passed again) and tried formatting in SoftRAID as HFS+ instead of on-camera, after which it mounted but I only had a few times to check before I took a break out of town, from which I returned and lost the past two weeks to the present moment of finally, sort of, being ready to start filming again.

In the interim, the BlackMagic forums and my intuition all advised "don't use that card," and so I finally got another Angelbird to replace it (dual camera setup, need dual cards). 

In the midst of sorting everything else out and the Elite Pro questions, it crossed my mind with no clear assumptions, answers or expectations, that just perhaps/maybe, I wonder if the issues I was having with the SP card was related to this odd behavior with the Elite Pro. The only thing I didn't rule out about the CFast stuff at the time that I DID rule out about the Elite Pro was the computer, since I don't have a CFast reader on the TB3 dock downstairs. 

One may have absolutely nothing to do with the other, but it was the identical situation, by which I mean there was no disk shown as connected and of course no volume to be mounted. Worst case scenario, I bought a better card to replace a cheaper one. But I remembered that last night in light of this other mystery. By contrast, all other external USB disks show/volumes mount immediately upon being connected to the ThunderBay or dock, including a 2013 Elite Pro. I'd be inclined myself at this stage to question the 2017 Elite Pro enclosure myself, but then I'd expect it to not mount on a separate machine & separate setup, and it does, flawlessly. Maybe I'll never know but any reactions to the support file are appreciated  

 

This post was modified 3 months ago 2 times by GuitarFlex
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Topic starter Posted : 22/08/2022 7:38 pm
(@softraid-support)
Member Admin

@guitarflex 

I don't see any clues that the drive is connected. interesting. Thanks. I don't have any theory on this.

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Posted : 23/08/2022 12:02 am
(@guitarflex)
Eminent Member
Posted by: @softraid-support

@guitarflex 

I don't see any clues that the drive is connected. interesting. Thanks. I don't have any theory on this.

Thanks for looking. We'll chalk it up to a mystery then. If anything really goes wrong I'll check back in. Otherwise, we'll consider the rest to be resolved enough to move on 

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Topic starter Posted : 23/08/2022 2:40 pm
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