Notifications
Clear all

Support license renewed but Softraid still shows it's expired.

7 Posts
4 Users
0 Reactions
695 Views
(@nanoplane)
Posts: 3
Member
Topic starter
 

I renewed my support license in May 2023, but the Softraid application shows support expired on Jun 7 2023. not cool :-(
is the license only good for 2 months?

 
Posted : 07/06/2023 10:12 pm
Topic Tags
(@softraid-support)
Posts: 9197
Member Admin
 

What is your License number? I won't post it. Have you tried "deactivate/activate"?

 
Posted : 08/06/2023 12:02 am
(@mcafiero)
Posts: 1
New Member
 

I am having the same issue after renewing my XT support license (macOS 13.4.1 (c)). Suggestions?

 
Posted : 03/08/2023 3:36 am
(@softraid-support)
Posts: 9197
Member Admin
 

@mcafiero 

Did you try Deactivate/Activate your license after renewing?

 
Posted : 04/08/2023 9:47 am
(@micheloupatrick)
Posts: 27
Eminent Member
 

Same problem here : I renewed today my SoftRAID Pro Upgrade + Support Plan but it still says that it's going to expire on tuesday. I tried deactivating / reactivating my licence and restarting my computer but to no avail.

Licence number :

Renewal order #

This post was modified 3 years ago by SoftRAID Support
 
Posted : 20/08/2023 2:05 pm
(@softraid-support)
Posts: 9197
Member Admin
 

@micheloupatrick 

Deactivate/Activate again, the renewal date should update. thanks!

This post was modified 3 years ago by SoftRAID Support
 
Posted : 20/08/2023 7:45 pm
(@micheloupatrick)
Posts: 27
Eminent Member
 

Everything's fine now, thank you.

 
Posted : 21/08/2023 4:46 am
Share:
close
open