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Please help. No answer from sending a support request. My New Premium 8 subscription will not activate. I AM connected to the net but keep getting the popup "Softraid License Activation Error. Unable to activate this license. The serial number you are trying to use is invalid." I'm copying the license number directly and have full net connection. Then when I click MANAGE LICENSE HERE I get "Your Softraid 8 Premium license has expired and you'll need to renew". And, "Your SoftRAID 8 Premium subscription is active" and that it revews in a year. I did renew on November 4th,2024 (Order#384783). Please note my copy is already DEACTIVATED. Please help/please fix. Thank you.
Posted : 11/11/2024 11:19 am
Maybe the case was not submitted for some reason, as I do not see it.
Did you submit it here?
https://software.owc.com/support/softraid/contact-tech-support/
Posted : 11/11/2024 11:26 am
Topic starter
Hi, no, it was here: https://software.owc.com/support/supportform/
I have now resubmitted at https://software.owc.com/support/softraid/contact-tech-support/
This post was modified 1 year ago by jccrtv
Posted : 11/11/2024 11:32 am
Strange, as I do not see any active case with your email. Can you try once more?
We are investigating this issue....
Posted : 11/11/2024 2:11 pm
Topic starter
@softraid-support I have just resubmitted at the link you specified.
Posted : 11/11/2024 2:18 pm
Topic starter
Please Softraid. What did I do that makes you not want to help me. 5 days now, submitting a ticket. Again yesterday. Posting here. Please help me.
Posted : 12/11/2024 10:16 am
I still have not seen your case, for some reason.
Are you using "copy/paste" to enter your license? You are getting "invalid license", which generally means a typo.
Posted : 12/11/2024 12:24 pm
Topic starter
@softraid-support Hi thank you. Yes, copy paste. Did I buy the wrong thing? My order number is 384783. I can send you my license number that appears on my receipt, purchased Nov 4th.
Posted : 12/11/2024 12:27 pm
Topic starter
Posted : 12/11/2024 1:34 pm
