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(@jdouglass)
Trusted Member Customer

Setup:

Amfeltec Squid Carrier Card
4 nvme WD Black 1tb blades
Mac Pro 2019

I've had this setup for the last few weeks and have been noticing random disk ejections from sleep. But I can't diagnose whether it's SoftRaid, the pci-e card or the blades. Is there a way to troubleshoot exactly what might be causing the issue?

Quote
Topic starter Posted : 26/05/2020 5:30 am
(@softraid-support)
Member Admin

It is not SoftRAID.

My guess is it is the PCI bus.

Try resetting NVRAM, to see if this helps:
command option pr at startup.

Let us know, maybe there is more we can help research. I have seen one other instance of blades ejecting, before these, we assuming the eject was pretty exclusively a Thunderbolt problem.

ReplyQuote
Posted : 27/05/2020 10:04 am
(@jdouglass)
Trusted Member Customer

It is not SoftRAID.

My guess is it is the PCI bus.

Try resetting NVRAM, to see if this helps:
command option pr at startup.

Let us know, maybe there is more we can help research. I have seen one other instance of blades ejecting, before these, we assuming the eject was pretty exclusively a Thunderbolt problem.

Reset the nvram so I'll see later today if it helps. But I'll go ahead and pull the card and reseat the blades to make sure.

ReplyQuote
Topic starter Posted : 30/05/2020 9:27 pm
(@jdouglass)
Trusted Member Customer

It is not SoftRAID.

My guess is it is the PCI bus.

Try resetting NVRAM, to see if this helps:
command option pr at startup.

Let us know, maybe there is more we can help research. I have seen one other instance of blades ejecting, before these, we assuming the eject was pretty exclusively a Thunderbolt problem.

Reset the nvram so I'll see later today if it helps. But I'll go ahead and pull the card and reseat the blades to make sure.

I reset the nvram and pulled the card and blades but it didn't help. It appears a blade is ejecting and according to softraid its id 3 but I'm not certain how to tell which blade it could be. I thought maybe it referred to the 4th blade but I pulled it out and put it in another available m.2 slot but it didn't help.

I tried to attach some log data it case it may help but the forum won't allow it.

-------------------------

May 30 0723 - SoftRAID Driver: A disk (disk1, SoftRAID ID: 087655F76F952C00) for the SoftRAID volume "ursula" (disk6) was removed or stopped responding while the volume was mounted and in use.
May 30 0724 - SoftRAID Driver: The SoftRAID volume "ursula" (disk6) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
May 30 1209 - SoftRAID Driver: SoftRAID driver loaded, version 5.8.3.
May 30 1210 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.8.3.
May 30 1219 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
May 30 1219 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
May 30 1230 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.8.3.
May 30 1231 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
May 30 1237 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
May 30 1237 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
May 30 1601 - SoftRAID Application: Launching application: SoftRAID Retail, version 5.8.3
May 30 1649 - SoftRAID Application: Quitting application
May 30 1631 - SoftRAID Driver: SoftRAID driver loaded, version 5.8.3.
May 30 1632 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.8.3.
May 30 1641 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
May 30 1641 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
May 30 1610 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.8.3.
May 30 1616 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
May 30 1616 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
May 31 0750 - SoftRAID Driver: A disk (disk3, SoftRAID ID: 087655F76F952C00) for the SoftRAID volume "ursula" (disk6) was removed or stopped responding while the volume was mounted and in use.
May 31 0750 - SoftRAID Driver: The SoftRAID volume "ursula" (disk6) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
May 31 1015 - SoftRAID Driver: SoftRAID driver loaded, version 5.8.3.
May 31 1016 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.8.3.
May 31 1026 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
May 31 1027 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
May 31 1036 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.8.3.
May 31 1036 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
May 31 1042 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
May 31 1042 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
May 31 1024 - SoftRAID Driver: SoftRAID driver loaded, version 5.8.3.
May 31 1025 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.8.3.
May 31 1035 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
May 31 1035 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
May 31 1022 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.8.3.
May 31 1022 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
May 31 1029 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
May 31 1029 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
May 31 1025 - SoftRAID Driver: SoftRAID driver loaded, version 5.8.3.
May 31 1026 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.8.3.
May 31 1036 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
May 31 1036 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
May 31 1045 - SoftRAID Monitor: SoftRAID Monitor loaded, version 5.8.3.
May 31 1045 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
May 31 1052 - SoftRAID Monitor: Starting SMART test on all disks which support SMART.
May 31 1052 - SoftRAID Monitor: Finished SMART test on all disks. No disks failed the SMART test.
Jun 1 0920 - SoftRAID Driver: A disk (disk3, SoftRAID ID: 087655F76F952C00) for the SoftRAID volume "ursula" (disk6) was removed or stopped responding while the volume was mounted and in use.
Jun 1 0921 - SoftRAID Driver: The SoftRAID volume "ursula" (disk6) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests.
Jun 1 0943 - SoftRAID Application: Launching application: SoftRAID Retail, version 5.8.3

ReplyQuote
Topic starter Posted : 31/05/2020 9:07 pm
(@softraid-support)
Member Admin

Your clue is 087655F76F952C00.
You can also put a "Disk Label" on the blades to make it easier to identify. You may need to slowly identify which disk is dropping out by removing disks until you locate the one which is disk ID 087655F76F952C00

ReplyQuote
Posted : 31/05/2020 10:31 pm
(@jdouglass)
Trusted Member Customer

I pinpointed the blade that's disconnecting and moved it to another slot to see if its the blade or the m.2 slot. so far so good. I'll post back with any new info

ReplyQuote
Topic starter Posted : 03/06/2020 9:25 pm
(@softraid-support)
Member Admin

Thanks for the update!

ReplyQuote
Posted : 04/06/2020 1:21 am
(@jdouglass)
Trusted Member Customer

Well, I marked what I thought was the issue nvme blade but after moving it to another open m.2 slot, it worked fine but then after about 2 days the problem returned. This time it was two blades disconnecting and neither was the original "problem" blade. So in total now three have disconnected.

I'm not sure what else I can do and I'm beginning to suspect the Amfeltec board but I don't know how I can prove it. For now I've sent an email to them explaining my situation so we'll see.

ReplyQuote
Topic starter Posted : 05/06/2020 11:51 pm
(@softraid-support)
Member Admin

I know from supporting the OWC Accelsior there can be issues with blades.

Make sure you have the blades securely inserted, these things are communicating at very high speeds, so small amounts of RF noise can cause havoc.

Let us know!

ReplyQuote
Posted : 06/06/2020 2:48 pm
(@jdouglass)
Trusted Member Customer

I know from supporting the OWC Accelsior there can be issues with blades.

Make sure you have the blades securely inserted, these things are communicating at very high speeds, so small amounts of RF noise can cause havoc.

Let us know!

Well, it's been over a week and I haven't received a response from Amfeltec support so it appears I'll be on my own trying to figure it out. I think my best bet is going to simply wait it out and hope there is a macOS update that may address it. I've changed pci-e slots and moved the blades to different m.2 slots as well with no difference.

I'll post if anything changes.

ReplyQuote
Topic starter Posted : 12/06/2020 5:57 am
(@softraid-support)
Member Admin

I doubt macOS will fix this.

Can you send me the system Profiler report on this card? I wonder if that will show the chipset used on the card.

ReplyQuote
Posted : 12/06/2020 11:25 am
(@softraid-support)
Member Admin

Lets get some facts out, and be sure about this:
You had a drive disappear from the card. (several times)
they generally come back on line after a shutdown?

What is the exact model of the blades?
What is the exact model of the card?
Can you paste the information listed in "About this Mac", System Profiler, about this card?

Check the Western Digital forums, if anyone is complaining about disks disappearing temporarily, as is yours.

We are wondering if this is a chip issue. WD may be sourcing from the same wafer plant as OWC.

thanks!

ReplyQuote
Posted : 12/06/2020 5:00 pm
(@jdouglass)
Trusted Member Customer

Lets get some facts out, and be sure about this:

You had a drive disappear from the card. (several times)
they generally come back on line after a shutdown?

Yes I have to reboot and then all is good.

What is the exact model of the blades?

WD_Black SN750 1TB NVMe Internal Gaming SSD - Gen3 PCIe, M.2 2280, 3D NAND - WDS100T3X0C

What is the exact model of the card?

Squid Carrier Board™ Family
PCI Express Gen 3 Carrier Board for six M.2 or NGSFF (NF1) PCIe SSD modules

Can you paste the information listed in "About this Mac", System Profiler, about this card?

I tried to attach a log, txt and pdf but the forum wont let me so here is the text. If this is not the appropriate info let me know.

NVMExpress:
Generic SSD Controller:
WDS100T3X0C-00SJG0:
Capacity:
TRIM Support: Model:
Revision:
Serial Number: Link Width:
Link Speed: Detachable Drive: BSD Name: Partition Map Type: Removable Media: S.M.A.R.T. status: Volumes:
EFI:
Capacity:
File System: BSD Name: Content: Volume UUID:
disk3s2:
Capacity: BSD Name: Content:
disk3s3:
Capacity: BSD Name: Content:
disk3s4:
Capacity: BSD Name: Content:
Boot OSX:
Capacity:
File System: BSD Name: Content: Volume UUID:
1 TB (1,000,204,886,016 bytes) Yes
WDS100T3X0C-00SJG0 102000WD
19117C800662 x4
8.0 GT/s
No
disk3
GPT (GUID Partition Table) No
Verified
Generic SSD Controller: WDS100T3X0C-00SJG0:
Capacity:
TRIM Support: Model:
Revision:
Serial Number: Link Width:
Link Speed: Detachable Drive: BSD Name: Partition Map Type: Removable Media: S.M.A.R.T. status: Volumes:
EFI:
Capacity:
File System: BSD Name: Content: Volume UUID:
disk1s2:
Capacity: BSD Name: Content:
disk1s3:
Capacity: BSD Name:
1 TB (1,000,204,886,016 bytes) Yes
WDS100T3X0C-00SJG0 102000WD
19117C801814 x4
8.0 GT/s
No
disk1
GPT (GUID Partition Table) No
Verified
209.7 MB (209,715,200 bytes)
MS-DOS FAT32
disk3s1
EFI B1EA79C0-EEE1-3043-81E9-C02364F8F452
2.3 MB (2,322,432 bytes)
disk3s2 B6FA30DA-92D2-4A9A-96F1-871EC6486200
7.3 MB (7,340,032 bytes)
disk3s3 2E313465-19B9-463F-8126-8A7993773801
999.85 GB (999,851,229,184 bytes)
disk3s4 FA709C7E-65B1-4593-BFD5-E71D61DE9B02
134.2 MB (134,217,728 bytes)
HFS+
disk3s5
Apple_Boot 525CB7C8-E915-3F7E-995F-751886C77D3D
209.7 MB (209,715,200 bytes)
MS-DOS FAT32
disk1s1
EFI E0C46934-EF82-3AF4-BE6B-FD96D085D362
2.3 MB (2,322,432 bytes)
disk1s2 B6FA30DA-92D2-4A9A-96F1-871EC6486200
7.3 MB (7,340,032 bytes) disk1s3
MacPro 6/13/20, 9:35 AM

Content:
disk1s4:
Capacity: BSD Name: Content:
Boot OSX:
Capacity:
File System: BSD Name: Content: Volume UUID:
Generic SSD Controller: WDS100T3X0C-00SJG0:
Capacity:
TRIM Support: Model:
Revision:
Serial Number: Link Width:
Link Speed: Detachable Drive: BSD Name: Partition Map Type: Removable Media: S.M.A.R.T. status: Volumes:
EFI:
Capacity:
File System: BSD Name: Content: Volume UUID:
disk0s2:
Capacity: BSD Name: Content:
disk0s3:
Capacity: BSD Name: Content:
disk0s4:
Capacity: BSD Name: Content:
Boot OSX:
Capacity:
File System: BSD Name: Content: Volume UUID:
1 TB (1,000,204,886,016 bytes) Yes
WDS100T3X0C-00SJG0 102000WD
19117C800759 x4
8.0 GT/s
No
disk0
GPT (GUID Partition Table) No
Verified
Generic SSD Controller: WDS100T3X0C-00SJG0:
Capacity:
TRIM Support: Model:
Revision:
Serial Number: Link Width:
Link Speed: Detachable Drive: BSD Name: Partition Map Type: Removable Media: S.M.A.R.T. status: Volumes:
EFI:
Capacity:
File System: BSD Name: Content: Volume UUID:
disk2s2:
1 TB (1,000,204,886,016 bytes) Yes
WDS100T3X0C-00SJG0 102000WD
191425800159 x4
8.0 GT/s
No
disk2
GPT (GUID Partition Table) No
Verified
2E313465-19B9-463F-8126-8A7993773801
999.85 GB (999,851,229,184 bytes)
disk1s4 FA709C7E-65B1-4593-BFD5-E71D61DE9B02
134.2 MB (134,217,728 bytes)
HFS+
disk1s5
Apple_Boot A151D13F-5DFE-34BD-A47D-8C3B1A9CCD3B
209.7 MB (209,715,200 bytes)
MS-DOS FAT32
disk0s1
EFI D19F896A-6533-3FDB-82E0-6FC7ED9F600A
2.3 MB (2,322,432 bytes)
disk0s2 B6FA30DA-92D2-4A9A-96F1-871EC6486200
7.3 MB (7,340,032 bytes)
disk0s3 2E313465-19B9-463F-8126-8A7993773801
999.85 GB (999,851,229,184 bytes)
disk0s4 FA709C7E-65B1-4593-BFD5-E71D61DE9B02
134.2 MB (134,217,728 bytes)
HFS+
disk0s5
Apple_Boot DF1C0CA8-BEFC-3162-8436-BC8ED362427E
209.7 MB (209,715,200 bytes)
MS-DOS FAT32
disk2s1
EFI 22F86A52-2668-3BE1-B1E6-45948BC57D7D
Capacity: 2.3 MB (2,322,432 bytes) BSD Name: disk2s2

Content:
disk2s3:
Capacity: BSD Name: Content:
disk2s4:
Capacity: BSD Name: Content:
Boot OSX:
Capacity:
File System: BSD Name: Content: Volume UUID:
Apple SSD Controller:
APPLE SSD AP0256M:
Capacity:
TRIM Support: Model:
Revision:
Serial Number: Link Width:
Link Speed: Detachable Drive: BSD Name: Partition Map Type: Removable Media: S.M.A.R.T. status: Volumes:
EFI:
Capacity:
File System: BSD Name: Content: Volume UUID:
disk4s2:
Capacity: BSD Name: Content:
251 GB (251,000,193,024 bytes) Yes
APPLE SSD AP0256M
717.120.
C02943300ABK3F72N x4
8.0 GT/s
No
disk4
GPT (GUID Partition Table) No
Verified
B6FA30DA-92D2-4A9A-96F1-871EC6486200
7.3 MB (7,340,032 bytes)
disk2s3 2E313465-19B9-463F-8126-8A7993773801
999.85 GB (999,851,229,184 bytes)
disk2s4 FA709C7E-65B1-4593-BFD5-E71D61DE9B02
134.2 MB (134,217,728 bytes)
HFS+
disk2s5
Apple_Boot 9E063DFB-D052-3557-989F-F93C1C3CB61F
314.6 MB (314,572,800 bytes)
MS-DOS FAT32
disk4s1
EFI E783267B-A4C3-3556-B751-DBED770EB996
250.69 GB (250,685,575,168 bytes) disk4s2
Apple_APFS

PCI:
DeckLink Mini Recorder 4K:
Name:
Type:
Driver Installed:
MSI:
Bus:
Slot:
Vendor ID:
Device ID:
Subsystem Vendor ID: Subsystem ID: Revision ID:
Link Width:
Link Speed:
DeckLink Mini Recorder 4K Video
Yes
Yes
PCI Slot-6@30,0,0 0xbdbd 0xa143 0xbdbd 0xa143 0x0000
x4
5.0 GT/s
AMD Radeon Pro Vega II:
Name:
Type:
Driver Installed:
MSI:
Bus:
Slot:
Vendor ID:
Device ID:
Subsystem Vendor ID: Subsystem ID: Revision ID:
Link Width:
Link Speed:
pci1002,ab20:
Type:
Driver Installed:
MSI:
Bus:
Slot:
Vendor ID:
Device ID:
Subsystem Vendor ID: Subsystem ID: Revision ID:
Link Width:
Link Speed:
pci15b7,5002:
Type:
Driver Installed:
MSI:
Bus:
Slot:
Vendor ID:
Device ID:
Subsystem Vendor ID: Subsystem ID: Revision ID:
Serial Number:
Link Width:
Link Speed:
pci15b7,5002:
Type:
Driver Installed: MSI:
Bus:
Slot:
Vendor ID: Device ID:
ATY,Araguaia Display Controller Yes
Yes
PCI
Slot-1@9,0,0 0x1002
0x66a3
0x106b
0x0201
0x0000
x16
8.0 GT/s
Audio Device Yes
Yes
PCI Slot-1@9,0,1 0x1002 0xab20 0x1002 0xab20 0x0000
x16
8.0 GT/s
NVM Express Controller Yes
Yes
PCI
Slot-4@17,0,0 0x15b7 0x5002 0x15b7 0x5002 0x0000 19117C800662 x4
8.0 GT/s
NVM Express Controller Yes
Yes
PCI
Slot-4@18,0,0 0x15b7 0x5002
MacPro 6/13/20, 9:35 AM

Subsystem Vendor ID: Subsystem ID: Revision ID:
Serial Number:
Link Width: Link Speed:
pci15b7,5002:
Type:
Driver Installed:
MSI:
Bus:
Slot:
Vendor ID:
Device ID:
Subsystem Vendor ID: Subsystem ID: Revision ID:
Serial Number:
Link Width:
Link Speed:
pci15b7,5002:
Type:
Driver Installed:
MSI:
Bus:
Slot:
Vendor ID:
Device ID:
Subsystem Vendor ID: Subsystem ID: Revision ID:
Serial Number:
Link Width:
Link Speed:
XHC4:
Type:
Driver Installed: Tunnel Compatible: Pause Compatible: MSI:
Bus:
Slot:
Vendor ID:
Device ID:
Subsystem Vendor ID: Subsystem ID: Revision ID:
Link Width:
Link Speed:
pci8086,15eb:
Type:
Driver Installed: Tunnel Compatible: Pause Compatible: MSI:
Bus:
Slot:
Vendor ID:
Device ID:
Subsystem Vendor ID: Subsystem ID: Revision ID:
Link Width:
Link Speed:
XHC3:
Type:
Driver Installed: Tunnel Compatible: Pause Compatible:
0x15b7 0x5002 0x0000 191425800159 x4
8.0 GT/s
NVM Express Controller Yes
Yes
PCI
Slot-4@21,0,0 0x15b7 0x5002 0x15b7 0x5002 0x0000 19117C801814 x4
8.0 GT/s
NVM Express Controller Yes
Yes
PCI
Slot-4@23,0,0 0x15b7 0x5002 0x15b7 0x5002 0x0000 19117C800759 x4
8.0 GT/s
USB eXtensible Host Controller Yes
Yes
No
Yes
PCI Thunderbolt@202,0,0 0x8086
0x15ec
0x8086
0x0000
0x0006
x4
2.5 GT/s
Thunderbolt Controller Yes
Yes
No
Yes
PCI Thunderbolt@203,0,0 0x8086
0x15eb
0x8086
0x0000
0x0006
x4
2.5 GT/s
USB eXtensible Host Controller Yes
Yes
No

MSI:
Bus:
Slot:
Vendor ID:
Device ID:
Subsystem Vendor ID: Subsystem ID: Revision ID:
Link Width: Link Speed:
XHC2:
Type:
Driver Installed: Tunnel Compatible: Pause Compatible: MSI:
Bus:
Slot:
Vendor ID:
Device ID:
Subsystem Vendor ID: Subsystem ID: Revision ID:
Link Width:
Link Speed:
pci8086,15eb:
Type:
Driver Installed: Tunnel Compatible: Pause Compatible: MSI:
Bus:
Slot:
Vendor ID:
Device ID:
Subsystem Vendor ID: Subsystem ID: Revision ID:
Link Width:
Link Speed:
pci8086,15eb:
Type:
Driver Installed: Tunnel Compatible: Pause Compatible: MSI:
Bus:
Slot:
Vendor ID:
Device ID:
Subsystem Vendor ID: Subsystem ID: Revision ID:
Link Width:
Link Speed:
Yes
PCI Thunderbolt@33,0,0 0x8086
0x15ec
0x8086
0x0000
0x0006
x4
2.5 GT/s
USB eXtensible Host Controller Yes
Yes
No
Yes
PCI Thunderbolt@90,0,0 0x8086
0x15ec
0x8086
0x0000
0x0006
x4
2.5 GT/s
Thunderbolt Controller Yes
Yes
No
Yes
PCI Thunderbolt@34,0,0 0x8086
0x15eb
0x8086
0x0000
0x0006
x4
2.5 GT/s
Thunderbolt Controller Yes
Yes
No
Yes
PCI Thunderbolt@91,0,0 0x8086
0x15eb
0x8086
0x0000
0x0006
x4
2.5 GT/s

ReplyQuote
Topic starter Posted : 12/06/2020 8:49 pm
(@softraid-support)
Member Admin

More than I wanted, but I think what I need is in there, thanks!

ReplyQuote
Posted : 13/06/2020 12:24 am
(@softraid-support)
Member Admin

Can you send a SoftRAID tech support file to support at softraid?

We are researching this issue. thanks!

ReplyQuote
Posted : 19/06/2020 12:03 am
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