7.01 update bug!

The app loads once after a restart. Here is the generated report.

@denverite 

I need to run additional tests on this. If I can replicate this, we can fix it.

Can I send you a screenshot of the blank non-loading screen?

I was running 7.0 peacefully on my Mac Studio Ultra with Ventura (13.1), when I attempted to download the 7.0.1 update of SoftRAID.  It installed, the system rebooted, and when it came up, none of my arrays (all OWC) appeared.  I loaded the SoftRAID app and saw that they were all "unmounted".  I couldn't mount them.  I rebooted again and one of the arrays came up (I have 4 Thunderbay 4s), but showed a degraded disk.  The other three didn't show up at all.  Since the 4 arrays are redundant duplicates of a pair (2 main arrays, two backups of the mains), I decided to destroy a backup array just to see what would happen.  I tried to delete the array and it told me that even though it was unmounted, it had safeguard enabled.  I tried repeatedly to disable the safeguard.  It said it was doing it, but I would get the same error over and over.  Finally, I gave up.  Since I hadn't removed the installer for 7.0, I reverted to 7.0, which required two passes - first to reinstall the 7.0 app, and a second time to reinstall the 7.0 driver.  Once that was done, all the arrays reappeared on my desktop, all verify, and all show zero errors.  I think 7.0.1 probably has some issues that aren't yet resolved.  Unfortunately, I didn't attempt logging any of the efforts because they so took me by surprise that I wasn't thinking about logging.

@softraid-support 

After trying to launch softraid and it failing, if  I quit softraid monitor from within activity monitor the softraid app then loads once.

Tried to update to 7.1 but it hangs on the Driver Update Screen

It says 60 seconds I'm now 10 minutes in :-(

I've got the same issue.  First time around after installing the driver, the app hung.  I quit and gave it a bit of time.  Now the driver has a blue dot in the menubar, so everything is ok.  I opened it again, but not a single drive shows up.  

SofRAIDTool is running at 100%, with no drives showing up.  The single RAID that I have, is working fine.

@mrfearless47 

I suspect the 7.0.1 driver did not get replaced in the extensions cache. If you are still having issues, attach a SoftRAID tech support file.

@mrfearless47 

It loads one time, then you have to force quit Monitor again?

@steve223 

If you restart, does the app load correctly? or do you need to disconnect the disks first?

@dabee 

If you connect the drives after startup does the app launch correctly, then if you connect the drives after launching SoftRAID, do they show up correctly?

@denverite 

Screenshots are not generally helpful. What is better is run SoftRAID without the drives and after it loads, connect the disks. Then save a support file. I may have mentioned this already, but threading on the forum is not very good.

@softraid-support sorted now, restarted opened again seems like the initial install did not trigger the pop-up for System Preferences to allow driver install. Needed a few more restarts after that but all working now, and I even can leave the drives connected. However I often need to restart Thunderbay as it wont be recognised after a restart

@softraid-support I didn’t force quit.  It closed “normally”.  I simply rebooted, which is when a single drive appeared, but degraded.  After reinstalling 7.0 (and carefully deleting everything associated with 7.0.1) everything runs perfectly normally.  I wasted several hours cleaning up after this mess.  I’m not inclined to try again.  I may be a masochist, but not with half a million photos.