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SoftRAID panes are suddenly empty and 90% of menu options grayed out

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(@nuncio_onerous)
Posts: 1
New Member
Topic starter
 

SoftRAID 7.5 usually runs fine for me (MacBook Pro M1, Ventura 13.3.1) but I opened it today and both panes are empty and 90% of the menu items are grayed out (see screenshot). All my drives register in Disk Utility and all three of my RAIDs are mounted, but SoftRAID is dead in the water.

 
Posted : 12/07/2023 4:39 pm
(@softraid-support)
Posts: 9197
Member Admin
 

Question: did you recently run any apps like Clean my Mac?

This is a minor user interface issue, no risk to data.

You can use SoftRAID 7.0 when you need to manage your disks, do not install the driver, just cancel when prompted. that will work fine.
Here is a link:
​​​​​​​ https://softraid.com/updates/SoftRAID%207.0.dmg

 
Posted : 12/07/2023 6:07 pm
(@softraid-support)
Posts: 9197
Member Admin
 

We are working on this issue. In the meantime, we discovered in most cases, if you launch the SoftRAID Monitor first, then launch SoftRAID 7.5, it works. Something in MacOS is interfering with Launch Agents, which is one thing Clean My Mac is doing.

SoftRAID Monitor is located in /Library/Application Support / SoftRAID.

 
Posted : 24/07/2023 3:22 pm
(@lychee128)
Posts: 14
Active Member
 

The same thing just happened to me and the only change I made was an upgrade to MacOS 13.5. Prior to the upgrade this morning, SoftRAID 7.5 was working fine.

And FYI, I don't have Clean My Mac (or any similar program).

 
Posted : 26/07/2023 1:16 pm
(@lychee128)
Posts: 14
Active Member
 

Also (at least for me), just running SoftRAID monitor first (by double-clicking on it) and then running SoftRAID 7.5 didn't work. I have to go into process monitor and kill the existing SoftRAID monitor process first and then run SoftRAID 7.5. Is there a way to avoid having to kill the existing monitor process to save some steps?

 

Thanks. 

 
Posted : 26/07/2023 1:24 pm
(@softraid-support)
Posts: 9197
Member Admin
 

@lychee128 

We may have a beta soon that fixes this. Its getting close.

 
Posted : 26/07/2023 3:11 pm
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