Softraid Volume bro...
 
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Softraid Volume broken after Windows update need help

(@scotttsilver)
Active Member Customer

ok Im on Windows 11 and I installed a cumulative update KB5017383

I have Softraid Pro 3.0.12.2

 

after this update one of the 3 disks in My Softraid volume is not showing as it is part of the volume

I used CrystalDiskInfo to read the smart of all 3 of these drives and they all passed, and I got no early failure indicators or messages from anything, simply did not work after WU

 

I have uninstalled KB5017383 but no change, i have reinstalled SoftRaid, I have uninstalled/restarted the drivers for all 3 drives including the OWC volume driver and restarted the machine still no change

 

I do have a somewhat older backup of this volume but if possible i would like to fix this one

softraid window
softraid explorer error

 

Quote
Topic starter Posted : 22/09/2022 1:17 pm
(@softraid-support)
Member Admin

This is not an issue I can assist with on the forum.

Fill in a support request.

https://www.softraid.com/support/contacting-tech-support/

Run the Windows Diagnostic program, this should allow us to identify or at least rule out what may or may not be causing the problem. With the drive array/set connected, please download and run: https://download.owc.com/diagnostics/windows

This should generate a .ZIP file - please send that when you get the auto reply.

Attach the screenshots of the problem. The more info on the problem, the better we can help.

 

thanks

 

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Posted : 22/09/2022 4:43 pm
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