Windows Server 2019...
Clear all

Windows Server 2019 Blue screen crash when copying files to Mercury Elite Pro

3 Posts
2 Users
Posts: 2
New Member
Topic starter

Several times i have had a system crash (Blue Screen!!) while copying files to a Mercury Elite Pro.
It is connected to a Dell Server running Windows Server 2019 Standard.
I am using SoftRaid in Raid 5 
This has been an ongoing problem.
The warning on the blue screen reads...ATTEMPTED SWITCH FROM DPC
If i leave the Mercury Elite Pro running and plugged in to the server after the hard shut down and startup it will happen again.
I find i need to unplug the Mercury and allow the system to fully get started and then if i start it up then all is well.

Posted : 13/03/2023 1:19 pm
Posts: 7123
Member Admin

This is more complex than I can handle on the forum, sorry. Please go to and fill in a ticket. Include this information.


Please run the Windows Diagnostic program, with the drive array/set connected. You can download it here:

This should generate a .ZIP file - Have that ready for your tech when you get a response.



Posted : 13/03/2023 3:56 pm
Posts: 2
New Member
Topic starter

Thank you...I will run that and place a support ticket.


Posted : 14/03/2023 10:16 am