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"An internal part of the SoftRAID Monitor has stopped functioning properly" error on repeat

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(@softraid-support)
Member Admin

@jb01

I still do not have a simple fix for this. Did you try the full set of steps to manually uninstall SoftRAID via terminal? (or just delete the one file)

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Posted : 29/08/2021 12:43 pm
 JB01
(@jb01)
New Member

@softraid-support

I only deleted the one file.  If you will send me directions or direct me to the instructions, I will attempt to delete SoftRAID using the terminal.  Thank you

JB

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Posted : 29/08/2021 4:32 pm
(@softraid-support)
Member Admin

Here is an attempt to resolve the error where the error launching SoftRAID occurs, the SoftRAID Monitor failed. Unfortunately, it only seems to work about a third of the time. Else a clean macOS install may be required. we do not know the cause yet.

What we are going to do is manually remove all SoftRAID components, as below.

Please let me know if this does or does not solve your issue. thanks

 

How to manually Remove/uninstall the SoftRAID driver and components:

Paste each command line below into the terminal application. You will need your normal admin password for some steps.

Delete the SoftRAID driver:
sudo rm -r /Library/Extensions/SoftRAID.kext
sudo touch /Library/Extensions
sudo kextcache -fu /

Now, Restart your computer

Remove the daemon and SoftRAID Monitor:
sudo rm /Library/LaunchDaemons/com.softraid.softraidd.plist
sudo rm /Library/LaunchAgents/com.softraid.SoftRAIDMonitor.plist

Remove the SoftRAID application support directory:
sudo rm -r /Library/Application\ Support/SoftRAID

Remove all the SoftRAID preferences:
defaults delete com.softraid.SoftRAID

Remove preference files
sudo rm -r com.softraid.com

reset the extensions caches:
sudo kmutil clear-staging
sudo kextcache -i /

Restart the Mac. SoftRAID volumes will no longer mount on the desktop, but that is temporary, until you reinstall the driver.

When you run SoftRAID to install the driver, do not immediately restart. wait until the dialog box pops up to go to System Preferences/Security. "Allow" OWC as an Identified developer, now restart, (you have to maneuver around a couple different restart buttons SoftRAID and macOS)

 

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Posted : 29/08/2021 6:43 pm
 JB01
(@jb01)
New Member

After completing the above multistep process, I have SoftRaid installed and working.  Thank you

JB

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Posted : 01/09/2021 1:58 pm
(@thedevguy)
New Member Customer

@softraid-support I followed your instructions and enabled system extensions by modifying my security settings in the Recovery environment. However I am still seeing the ...Monitor has stopped... error. Please advise to other steps that can be taken. My RAIDs mounts show up and the data is accessible however I'm not able to launch the SF application.

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Posted : 24/10/2021 6:56 pm
(@softraid-support)
Member Admin

@thedevguy

If you relaunch again, does the app run? or can you never run the app?

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Posted : 24/10/2021 7:56 pm
(@thedevguy)
New Member Customer

@softraid-support The app launches with the beach ball pinwheel, attempts to launch, then presents the error. Only option is to Quit the app. 

This post was modified 11 hours ago by thedevguy
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Posted : 24/10/2021 8:07 pm
(@softraid-support)
Member Admin

@thedevguy

Lets try this:

 

What we are going to try is manually remove all SoftRAID components, as below.

Please let me know if this does or does not solve your issue. thanks

How to manually Remove/uninstall the SoftRAID driver and components:

Paste each command line below into the terminal application. You will need your normal admin password for some steps.

Delete the SoftRAID driver:
sudo rm -r /Library/Extensions/SoftRAID.kext
sudo touch /Library/Extensions
sudo kextcache -fu /

Now, Restart your computer

Remove the daemon and SoftRAID Monitor:
sudo rm /Library/LaunchDaemons/com.softraid.softraidd.plist
sudo rm /Library/LaunchAgents/com.softraid.SoftRAIDMonitor.plist

Remove the SoftRAID application support directory:
sudo rm -r /Library/Application\ Support/SoftRAID

Remove all the SoftRAID preferences:
defaults delete com.softraid.SoftRAID

Remove preference files
sudo rm -r com.softraid.com

reset the extensions caches:
sudo kmutil clear-staging
sudo kextcache -i /

Restart the Mac. SoftRAID volumes will no longer mount on the desktop, but that is temporary, until you reinstall the driver.

When you run SoftRAID to install the driver, do not immediately restart. wait until the dialog box pops up to go to System Preferences/Security. "Allow" OWC as an Identified developer, now restart later when you quit System Preference, go to SoftRAID and restart.

 

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Posted : 25/10/2021 12:50 am
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