SoftRAID 6 does not...
 
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SoftRAID 6 does not keep the licence information / activation

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(@softraid-support)
Member Admin

@frankypilot

 

this is a known bug at this point then, that will be fixed in 6.0.2

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Posted : 08/04/2021 9:42 am
(@frankypilot)
Active Member

Hi, good to know.

What can I do if my test period is expired? I have 10 days remaining. Enter licence key every time I start/restart my iMac?

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Topic starter Posted : 08/04/2021 10:05 am
(@softraid-support)
Member Admin

@frankypilot

BTW: You donot need to give Monitor full disk access, just the Application. I believe the Monitor gets it's access from the SoftRAIDTool (driver)

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Posted : 08/04/2021 10:23 am
(@frankypilot)
Active Member

ok, Monitor full disk access deactivated again

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Topic starter Posted : 08/04/2021 11:34 am
(@softraid-support)
Member Admin

@frankypilot

We have 6.0.2 coming ASAP to address this issue and a couple other small issues.

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Posted : 08/04/2021 4:33 pm
(@frankypilot)
Active Member

Thank you for your support 😀

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Topic starter Posted : 09/04/2021 7:44 am
(@ufkel)
Active Member

@frankypilot

For me it helped to enter the license key while being logged in with admin credentials. YMMV.

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Posted : 09/04/2021 10:44 am
 jd1
(@jd1)
Active Member

I have three OWC drives that all came with a full Softraid license... v6.01 doesn't allow me to enter in my licenses.

You know how the license area is 5 sections of 5 characters... I am able to enter in the first 6 characters without issues but then depending on the license

Thunderbay Flex8 - allows six characters, the 7th character in my license is L. It will not accept L. It allows other letters, numbers, but not L and L is the next letter in my license.

ThunderBlade - allows six characters, the 7th character in my license is R. It will not accept R. It allows other letters, numbers, but not R and R is the next letter in my license.

Accelsior 4M2 - allows seven characters, the 8th character in my license is T. It will not accept T. It allows other letters, numbers, but not T and T is the next letter in my license.

So.... any ideas?

 

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Posted : 09/04/2021 2:59 pm
(@softraid-support)
Member Admin

You need to upgrade your license to run 6.0, as this is a upgrade, not an update.

Enter each of your licenses into this page, at least one should be a free upgrade, if not all of them.

 

https://software.owcdigital.com/softraid-upgrades/

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Posted : 09/04/2021 3:21 pm
jd1 liked
(@frankypilot)
Active Member

@ufkel

that did it! After switching back to standard user the licence information is still present. Thank you very much 😀 

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Topic starter Posted : 09/04/2021 3:57 pm
 jd1
(@jd1)
Active Member

Support Tech :

So with my three items, the Thunderbay Flex 8, the Thunderblade SSD and the Accelsior 4M2 SSD, if I only use my Mac Pro or M1 Mac Mini... the upgrade to pro doesn't do anything for me that the regular included XT (or Lite) does, correct? My raids will still be the same type that you guys sent them to me in. Of course I need a different license in both machines.

Can the Thunderbay Flex8 be connected to my Mac Pro and M1 at the same time, showing up on both?

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Posted : 13/04/2021 1:55 pm
(@softraid-support)
Member Admin

@jd1

The M1 requires 6.0, as 5.8.4 does not run on the M1 or Big Sur

While the application and driver have many enhancements, they are not offering new features yet, not until we add full APFS support into 6.x, which we are working on now.

Updating the driver does not affect any existing RAID volumes, it is only a kernel extension update and does not affect the disks in any way.

 

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Posted : 13/04/2021 4:41 pm
(@jgoldberg)
Active Member Customer

I'm having maybe a related issue. Purchased the upgrade from SoftRAID 5 to 6 Pro, downloaded the new application + driver and have attempted multiple times to enter the serial number provided with the upgrade. However, nothing happens when I enter the serial number. It doesn't decline my entry with an error message, but neither does it confirm my serial number and exit the trial/evaluation mode. Any solutions? How long should it take for a serial number to become active?

Thanks!

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Posted : 18/04/2021 8:05 am
(@softraid-support)
Member Admin

Please attach SoftRAID Tech Support file and I can take a look. It should be instantaneous.

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Posted : 18/04/2021 1:58 pm
(@jgoldberg)
Active Member Customer

My expectation was an instantaneous response. Looking forward to a solution 

 

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Posted : 18/04/2021 10:35 pm
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