SoftRAID 6 does not...
 
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SoftRAID 6 does not keep the licence information / activation

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(@softraid-support)
Member Admin

@jgoldberg

I do not have anything specific no. Did you ever try manually removing the driver and all SoftRAID components via the terminal.app? I can see I asked about a debug version, it may require that, but maybe there is a brute force way.

 

Here are the steps (again) if I already asked, let me know and ignore.

How to manually Remove/uninstall the SoftRAID driver and components:

Paste each command line below into the terminal application. You will need your normal admin password for some steps.

Delete the SoftRAID driver:
sudo rm -r /Library/Extensions/SoftRAID.kext
sudo touch /Library/Extensions
sudo kextcache -fu /

Now, Restart your computer

Remove the daemon and SoftRAID Monitor:
sudo rm /Library/LaunchDaemons/com.softraid.softraidd.plist
sudo rm /Library/LaunchAgents/com.softraid.SoftRAIDMonitor.plist

Remove the SoftRAID application support directory:
sudo rm -r /Library/Application\ Support/SoftRAID

Remove all the SoftRAID preferences:
defaults delete com.softraid.SoftRAID

Remove preference files
sudo rm -r com.softraid.com

reset the extensions caches:
sudo kmutil clear-staging
sudo kextcache -i /

Restart the Mac. SoftRAID volumes will no longer mount on the desktop, but that is temporary, until you reinstall the driver.

When you run SoftRAID to install the driver, do not immediately restart. wait until the dialog box pops up to go to System Preferences/Security. "Allow" OWC as an Identified developer, now restart later when you quit System Preference, go to SoftRAID and restart.

 

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Posted : 13/10/2021 12:03 am
(@jgoldberg)
Active Member Customer

@softraid-support

I don't recall having followed the brute force method of removal. I followed all the steps, except removing the preference files (sudo rm -r com.softraid.com), since that file/directory did not exist (at least in that location) on my machine. I tried searching for a com.softraid.com but came up empty. Could the preference files live somewhere else? No progress in serializing my copy after following this procedure.

 

ReplyQuote
Posted : 13/10/2021 1:45 am
(@softraid-support)
Member Admin

@jgoldberg

Strange that it still does not keep. I would have thought it was a permissions thing.

Can you send one more support file, I have to have engineering look at this.

Create the file immediately after entering the license one more time.

ReplyQuote
Posted : 13/10/2021 11:30 am
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