MacBook Pro M1 crash while Raid drive mounting (Softraid 6.0.5 and Mac OS 11.6)

@softraid-support

I am considering doing a complete wipe of my system and installing Monterey fresh, with just the minimum applications I need to do my work. Is there any reason to believe that I'll likely still have the problem, or do you think it might at least get me up and running?

@rduaslsbeyll are you still up and running without issues on your fresh Monterey install? Thanks everyone.

@rustrx

Since I do not know what the root cause of this is, it is hard to say, but in every clean install here on M1's I have yet to see this issue.

@softraid-support

Did a fresh new install of Monterey 12.0.1 - installed only SR 6.2 and DaVinci Resolve and so far, so good. Definitely a pain to have to manually re-install and migrate data, but at least its working. I may try adding some Adobe products next and will keep you posted if the crashes return at any point. Thanks for all your help and look forward to seeing if the investigation yields anything tangible! 

@rustrx

Really sorry about this, but lets hope it stays up from here out.

@softraid-support

So my set up has been ok for a while, whenever I bring my laptop back to the office I have to reinstall Mac OS on the new volume, and then reinstall SoftRAID, and after a bit of messing around it will work. But this time I am getting this error;

I have tried reinstalling OS again, even creating another volume and installing os on that, but still this warning comes up. The crazy part is that when I plug in the thunder bay (without any sort of SoftRAID running) everything works fine.

WTF?

@softraid-support

And now since writing that last post, I can't get it to work at all. Im almost ready to throw this whole thing in the garbage.

@rduaslsbeyll

Create a SoftRAID support file from the terminal app:

softraidtool generatereport ~/Desktop/rduaslsbeyll.11.16.21.sr_supt

I can look at what is going on. thanks

@softraid-support

 thanks!

@rduaslsbeyll

Can you redo this with the SoftRAID disks connected?

@softraid-support

I had to remove one of the drives so it wouldn't crash on me, but here it is. I hope there's a smoking gun in there...

@rduaslsbeyll

Do you have two issues, the App crashing when you launch it?

and a kernel panic with all drives connected?

I want to be sure, as both came up. If you are getting a kernel panic, can you send me a panic report (report to Apple, details, copy/paste into text edit, and save as text and attach it to the forum.)

If the Monitor failed message still comes up, let me know, we can get around that with some terminal commands.

@softraid-support

yes I am getting both. here is the log.

thanks!

@rduaslsbeyll

For now, use the RAID with a disk removed. I am posting soon the results of our initial investigation on the panics, which is promising. We may be able to work around it, until a fix is released in macOS.

To get the app to launch again, here are steps to try:

What we are going to try is manually remove all SoftRAID components, as below.

Please let me know if this does or does not solve your issue. thanks

How to manually Remove/uninstall the SoftRAID driver and components:

Paste each command line below into the terminal application. You will need your normal admin password for some steps.

Delete the SoftRAID driver:
sudo rm -r /Library/Extensions/SoftRAID.kext
sudo touch /Library/Extensions
sudo kextcache -fu /

Now, Restart your computer

Remove the daemon and SoftRAID Monitor:
sudo rm /Library/LaunchDaemons/com.softraid.softraidd.plist
sudo rm /Library/LaunchAgents/com.softraid.SoftRAIDMonitor.plist

Remove the SoftRAID application support directory:
sudo rm -r /Library/Application\ Support/SoftRAID

Remove all the SoftRAID preferences:
defaults delete com.softraid.SoftRAID

Remove preference files
sudo rm -r com.softraid.com

reset the extensions caches:
sudo kmutil clear-staging
sudo kextcache -i /

Restart the Mac. SoftRAID volumes will no longer mount on the desktop, but that is temporary, until you reinstall the driver.

When you run SoftRAID to install the driver, do not immediately restart. wait until the dialog box pops up to go to System Preferences/Security. "Allow" OWC as an Identified developer, now restart later when you quit System Preference, go to SoftRAID and restart.

@softraid-support

Ok so now I have reinstalled softraid, but the main problem persists. Every time I plug in the thunder bay I get the pink screen and crash. If I can get it running again, is there a way to change all my data from RAID 5 to JBOD? Then I wouldn't have to use Softraid right? This is costing me way too much time off work and I just don't want to deal with it anymore.